Customer Complaint Management Systems (CCMS) in a food processing industry

Abstract The food processing industry must meet customers’ highest quality expectations at the lowest cost. I partnered with Nestlé’s pizza facility in Little Chute, WI, to improve the current customer complaint approach of the quality department, which aimed to improve product quality. To improve the total quality of the system, this project established a defensive method of addressing customer complaints. Some strategies used to improve the current Customer Complaint Management System (CCMS) include Quality Functional Deployment (QFD), fuzzy logic, Kano’s methods, Voice of the customer (VOC) and Go-See-Think-Do (GSTD). These strategies are all related, but have not previously been used collaboratively. The joined force of these methods will better satisfy the customer, improve quality, and decrease overall error. During the Summer of 2014, a work-study was conducted on the DiGiorno pizza line to identify the areas in need of change. The application of multiple quality strategies was researched throughout the fall of 2014. These strategies were then blended to best suit the DiGiorno pizza line. The result was a customer complaint management system that provided a methodical approach to addressing customers’ complaints and correcting the associated manufacturing component. The new system will be incorporated into the Nestlé plant in the future

Life, embodiment and (post)war stories: Studying narrative in critical military studies

This paper argues for an expanded conceptualization of narrative as a tool for research in critical military studies. Narrative provides a means of studying the human experience of war as simultaneously ‘embodied’ and ‘storied’, but only if the underpinning conceptual framework can address both aspects. The paper introduces a conceptual synthesis of war, narrative, and the body that aims to bridge existing work on narrative within critical military studies with nascent research on war and embodiment. Drawing on the socio-narratology of Arthur Frank, three core ideas are offered as the basis for an embodied study of narrative in CMS. Together, these ideas demonstrate the value of narrative inquiry for providing detailed, contextualized, and nuanced analyses of war and post-war experiences. Stories are performative: they do things. War and post-war stories have personal and political consequences that effect how individuals and societies deal with war’s legacy and approach future conflicts. What kind of story we tell about war therefore matters deeply. Studying narrative in the form of embodied war stories expands CMS’s resources for critically engaging with matters of war, violence, and military experience

The BRAIN Initiative: developing technology to catalyse neuroscience discovery

The evolution of the field of neuroscience has been propelled by the advent of novel technological capabilities, and the pace at which these capabilities are being developed has accelerated dramatically in the past decade. Capitalizing on this momentum, the United States launched the Brain Research through Advancing Innovative Neurotechnologies (BRAIN) Initiative to develop and apply new tools and technologies for revolutionizing our understanding of the brain. In this article, we review the scientific vision for this initiative set forth by the National Institutes of Health and discuss its implications for the future of neuroscience research. Particular emphasis is given to its potential impact on the mapping and study of neural circuits, and how this knowledge will transform our understanding of the complexity of the human brain and its diverse array of behaviours, perceptions, thoughts and emotions

Human ecological perspectives within a residential treatment setting for children

Peer Reviewedhttp://deepblue.lib.umich.edu/bitstream/2027.42/44272/1/10566_2005_Article_BF01554427.pd

Towards an Embodied Sociology of War

While sociology has historically not been a good interlocutor of war, this paper argues that the body has always known war, and that it is to the corporeal that we can turn in an attempt to develop a language to better speak of its myriad violences and its socially generative force. It argues that war is a crucible of social change that is prosecuted, lived and reproduced via the occupation and transformation of myriad bodies in numerous ways from exhilaration to mutilation. War and militarism need to be traced and analysed in terms of their fundamental, diverse and often brutal modes of embodied experience and apprehension. This paper thus invites sociology to extend its imaginative horizon to rethink the crucial and enduring social institution of war as a broad array of fundamentally embodied experiences, practices and regimes

The Murrow Legend as Metaphor: The Creation, Appropriation, and Usefulness of Edward R. Murrow\u27s Life Story

Gary Edgerton\u27s contribution to the Journal of American Culture, Vol. 15