Co-production in healthcare: opportunities, challenges and future

The presentation addresses the following questions:\u2022 How do you see the coproduction of knowledge in your context? What have been your experiences of it? How would you assess the opportunities offered by this relational mode of working? What challenges does coproducing knowledge present to participants in the process? And what strategies are there for negotiating these challenges? Looking ahead, how would you envisage coproduction developing in your arena

One-Stop Government Portals

E-government is seen as a promising approach for governments to improve their service towards citizens and become more cost-efficient in service delivery. This is often combined with one-stop government, which is a citizen-oriented approach stressing integrated provision of services from multiple departments via a single access point, the one-stop government portal. While the portal concept is gaining prominence in practice, there is little known about its status in academic literature. This hinders academics in building an accumulated body of knowledge around the concept and makes it hard for practitioners to access relevant academic insights on the topic. The objective of this study is to identify and understand the key themes of the one-stop government portal concept in academic, e-government research. A holistic analysis is provided by addressing different viewpoints: social-political, legal, organizational, user, security, service, data and information, and technical. As an overall finding, the authors conclude that there are two different approaches: a more pragmatic approach focuses on quick wins in particular related to usability and navigation and a more ambitious, transformational approach having far reaching social-political, legal, and organizational implications