The Intentional Use of Service Recovery Strategies to Influence Consumer Emotion, Cognition and Behaviour

Service recovery strategies have been identified as a critical factor in the success of. service organizations. This study develops a conceptual frame work to investigate how specific service recovery strategies influence the emotional, cognitive and negative behavioural responses of . consumers., as well as how emotion and cognition influence negative behavior. Understanding the impact of specific service recovery strategies will allow service providers' to more deliberately and intentionally engage in strategies that result in positive organizational outcomes. This study was conducted using a 2 x 2 between-subjects quasi-experimental design. The results suggest that service recovery has a significant impact on emotion, cognition and negative behavior. Similarly, satisfaction, negative emotion and positive emotion all influence negative behavior but distributive justice has no effect

Associations between Prenatal Urinary Biomarkers of Phthalate Exposure and Preterm Birth: A Pooled Study of 16 US Cohorts

Importance: Phthalate exposure is widespread among pregnant women and may be a risk factor for preterm birth. Objective: To investigate the prospective association between urinary biomarkers of phthalates in pregnancy and preterm birth among individuals living in the US. Design, Setting, and Participants: Individual-level data were pooled from 16 preconception and pregnancy studies conducted in the US. Pregnant individuals who delivered between 1983 and 2018 and provided 1 or more urine samples during pregnancy were included. Exposures: Urinary phthalate metabolites were quantified as biomarkers of phthalate exposure. Concentrations of 11 phthalate metabolites were standardized for urine dilution and mean repeated measurements across pregnancy were calculated. Main Outcomes and Measures: Logistic regression models were used to examine the association between each phthalate metabolite with the odds of preterm birth, defined as less than 37 weeks of gestation at delivery (n = 539). Models pooled data using fixed effects and adjusted for maternal age, race and ethnicity, education, and prepregnancy body mass index. The association between the overall mixture of phthalate metabolites and preterm birth was also examined with logistic regression. G-computation, which requires certain assumptions to be considered causal, was used to estimate the association with hypothetical interventions to reduce the mixture concentrations on preterm birth. Results: The final analytic sample included 6045 participants (mean [SD] age, 29.1 [6.1] years). Overall, 802 individuals (13.3%) were Black, 2323 (38.4%) were Hispanic/Latina, 2576 (42.6%) were White, and 328 (5.4%) had other race and ethnicity (including American Indian/Alaskan Native, Native Hawaiian, >1 racial identity, or reported as other). Most phthalate metabolites were detected in more than 96% of participants. Higher odds of preterm birth, ranging from 12% to 16%, were observed in association with an interquartile range increase in urinary concentrations of mono-n-butyl phthalate (odds ratio [OR], 1.12 [95% CI, 0.98-1.27]), mono-isobutyl phthalate (OR, 1.16 [95% CI, 1.00-1.34]), mono(2-ethyl-5-carboxypentyl) phthalate (OR, 1.16 [95% CI, 1.00-1.34]), and mono(3-carboxypropyl) phthalate (OR, 1.14 [95% CI, 1.01-1.29]). Among approximately 90 preterm births per 1000 live births in this study population, hypothetical interventions to reduce the mixture of phthalate metabolite levels by 10%, 30%, and 50% were estimated to prevent 1.8 (95% CI, 0.5-3.1), 5.9 (95% CI, 1.7-9.9), and 11.1 (95% CI, 3.6-18.3) preterm births, respectively. Conclusions and Relevance: Results from this large US study population suggest that phthalate exposure during pregnancy may be a preventable risk factor for preterm delivery

Accuracy of a LiDAR-Based Individual Tree Detection and Attribute Measurement Algorithm Developed to Inform Forest Products Supply Chain and Resource Management

Individual Tree Detection (ITD) algorithms that use Airborne Laser Scanning (ALS) data can provide accurate tree locations and measurements of tree-level attributes that are required for stand-to-landscape scale forest inventory and supply chain management. While numerous ITD algorithms exist, few have been assessed for accuracy in stands with complex forest structure and composition, limiting their utility for operational application. In this study, we conduct a preliminary assessment of the ability of the ForestView® algorithm created by Northwest Management Incorporated to detect individual trees, classify tree species, live/dead status, canopy position, and estimate height and diameter at breast height (DBH) in a mixed coniferous forest with an average tree density of 543 (s.d. ±387) trees/hectare. ITD accuracy was high in stands with lower canopy cover (recall: 0.67, precision: 0.8) and lower in stands with higher canopy cover (recall: 0.36, precision: 0.67), mainly owing to omission of suppressed trees that were not detected under the dominant tree canopy. Tree species that were well-represented within the study area had high classification accuracies (producer’s/user’s accuracies > ~60%). The similarity between the ALS estimated and observed tree attributes was high, with no statistical difference in the ALS estimated height and DBH distributions and the field observed height and DBH distributions. RMSEs for tree-level height and DBH were 0.69 m and 7.2 cm, respectively. Overall, this algorithm appears comparable to other ITD and measurement algorithms, but quantitative analyses using benchmark datasets in other forest types and cross-comparisons with other ITD algorithms are needed

Applications of Supervised Machine Learning Algorithms in Additive Manufacturing: A Review

Additive Manufacturing (AM) simplifies the fabrication of complex geometries. Its scope has rapidly expanded from the fabrication of pre-production visualization models to the manufacturing of end use parts driving the need for better part quality assurance in the additively manufactured parts. Machine learning (ML) is one of the promising techniques that can be used to achieve this goal. Current research in this field includes the use of supervised and unsupervised ML algorithms for quality control and prediction of mechanical properties of AM parts. This paper explores the applications of supervised learning algorithms - Support Vector Machines and Random Forests. Support vector machines provide high accuracy in classifying the data and is used to decide whether the final parts have the desired properties. Random Forests consist of an ensemble of decision trees capable of both classification and regression. This paper reviews the implementation of both algorithms and analyzes the research carried out on their applications in AM.Mechanical Engineerin