Relationship-Based Business Process Crowdsourcing?

Part 1: Long and Short Papers (Continued)International audienceNew technologies do not always benefit the worker, especially when harnessed by organisations seeking ever cheaper labour. Crowdsourcing is a technology-enabled way of working which offers the potential to bring work to far flung communities. However, it is something of a double-edged sword and there are many socio-technical and ethical challenges. In the micro-task market crowdsourcing platforms tend to be designed largely for the advantage of the organisation requesting work, rather than the worker. This paper contributes to research calling to redress this balance [2, 6]. It describes the findings of an ethnographic study of an outsourced business process – healthcare form digitization – as performed by workers in-office (India) and @Home (USA). It reveals the complexities of the relationships between worker and organisation and argues that designing some aspects of these relationships into crowdsourcing platforms and applications is as beneficial for the organisation as it is for the worker

A System Development Life Cycle for Persuasive Design for Sustainability

The impact of a system development lifecycle (SDLC) often determines the success of a project from analysis to evolution. Although SDLC can be universally used design projects, a focused SDLC for a specific complex design issue could be valuable for understanding diverse user needs. The importance of sustainability elevation using a persuasive system is not new. Previous research presented frameworks and design principles for persuasive system design for sustainability, while an SDLC of sustainable system development also exists. However, at present no SDLC for persuasive design aiming for sustainability is evident, which was proposed in this paper. An existing sustainable SDLC established earlier by the authors was taken as the reference framework. A cognitive model with established persuasive design principles was then analyzed and mapped within the context of the reference framework to come up with the resulting life cycle. Finally, extensive discussions and future work possibilities were given