Agent Simulation to Develop Interactive and User-Centered Conversational Agents

Proceedings of: International Symposium on Distributed Computing and Artificial Intelligence (DCAI 2011). Salamanca, 06-08 April 2011.In this paper, we present a technique for developing user simulators which are able to interact and evaluate conversational agents. Our technique is based on a statistical model that is automatically learned from a dialog corpus. This model is used by the user simulator to provide the following answer taking into account the complete history of the interaction. The main objective of our proposal is not only to evaluate the conversational agent, but also to improve this agent by employing the simulated dialogs to learn a better dialog model. We have applied this technique to design and evaluate a conversational agent which provides academic information in a multi-agent system. The results of the evaluation show that the conversational agent reduces the time needed to fulfill to complete the the dialogs, thereby allowing the conversational agent to tackle new situations and generate new coherent answers for the situations already present in an initial model.Funded by projects CICYT TIN2008-06742-C02-02/TSI, CICYT TEC2008-06732-C02- 02/TEC, CAM CONTEXTS (S2009/TIC-1485), and DPS2008-07029-C02-02.Publicad

Modeling Internet as a User-Adapted Speech Service

Proceedings of: 7th International Conference, HAIS 2012, Salamanca, Spain, March 28-30th, 2012.The web has become the largest repository of multimedia information and its convergence with telecommunications is now bringing the benefits of web technology and hybrid artificial intelligence systems to hand-held devices. However, maximizing accessibility is not always the main objective in the design of web applications, specially if it is concerned with facilitating access for disabled people. This way, natural spoken conversation and multimodal conversational agents have been proposed as a solution to facilitate a more natural interaction with these kind of devices. In this paper, we describe a proposal to provide spoken access to Internet information that is valid not only to generate basic applications (e.g., web search engines), but also to develop dialog-based speech interfaces that facilitate a user-adapted access that enhances web services. We describe our proposal and detail several applications developed to provide evidences about the benefits of introducing speech to make the enormous web content accessible to all mobile phone users.Research funded by projects CICYT TIN2011-28620- C02-01, CICYT TEC2011-28626-C02-02,CAM CONTEXTS (S2009/TIC-1485), and DPS2008-07029-C02-02.Publicad

A Conversational Academic Assistant for the Interaction in Virtual Worlds

Proceedings of: Forth International Workshop on User-Centric Technologies and applications (CONTEXTS 2010). Valencia, 07-10 September , 2010.The current interest and extension of social networking are rapidly introducing a large number of applications that originate new communication and interaction forms among their users. Social networks and virtual worlds, thus represent a perfect environment for interacting with applications that use multimodal information and are able to adapt to the specific characteristics and preferences of each user. As an example of this application, in this paper we present an example of the integration of conversational agents in social networks, describing the development of a conversational avatar that provides academic information in the virtual world of Second Life. For its implementation techniques from Speech Technologies and Natural Language Processing have been used to allow a more natural interaction with the system using voice.Funded by projects CICYT TIN2008-06742-C02-02/TSI, CICYT TEC2008-06732-C02-02/TEC, SINPROB, CAM MADRINET S-0505/TIC/0255, and DPS2008-07029-C02-02.Publicad

Soft Computing Models for the Development of Commercial Conversational Agents

Proceedings of: 6th International Conference on Soft Computing Models in Industrial and Environmental Applications (SOCO 2011). Salamanca, April 6-8, 2011In this paper we present a proposal for the development of conversational agents that, on the one hand, takes into account the benefits of using standards like VoiceXML, whilst on the other, includes a module with a soft computing model that avoids the effort of manually defining the dialog strategy. This module is trained using a labeled dialog corpus, and selects the next system response considering a classification process based on neural networks that takes into account the dialog history. Thus, system developers only need to define a set of VoiceXML files, each including a system prompt and the associated grammar to recognize the users responses to the prompt. We have applied this technique to develop a conversational agent in VoiceXML that provides railway information in Spanish.Funded by projects CICYT TIN2008-06742-C02-02/TSI, CICYT TEC2008-06732-C02- 02/TEC, CAM CONTEXTS (S2009/TIC-1485), and DPS2008-07029-C02-02.Publicad