Achieving IT diffusion within the fragments: an IT culture perspective

Many organizations still fail to make a return from the huge investments they make in implementing complex Information Technology (IT). This is usually due to cultural forces that inhibit the level of usage required to facilitate IT Diffusion. An emerging stream of research highlights the IT culture perspective, a perspective vital for understanding individuals’ social practices when they interact with IT. This paper adopted a case study approach to explore how the IT culture perspective may explain how organizational diffusion of an IT may happen despite opposing cultural forces causing a stalemate to the diffusion process. This study identified three IT culture archetypes - embracing, rejecting and confused, depicting a fragmented IT culture during the adaption, acceptance and routinization stages of diffusion of an IT. This study highlights how a salient element of a fragmented IT culture-embracing IT culture archetype could explain how diffusion of an IT happened despite the manifestations of negative IT culture archetypes - ‘confused’ and ‘rejecting’ during the diffusion process

Trust in electronic banking

Trust among stakeholders is vital for the successful implementation of IS projects such as electronic banking, because such IS initiative do not typically require face-to-face interactions. The Business-to-Business (B2B) model is an example of a relationship that facilitates the implementation of electronic banking. For example, ICT suppliers in alliance with banks to provide and support the IT infrastructure required for electronic banking implementation. These different stakeholders may have different perceptions of trust, which may affect electronic banking implementation. This short paper’s aim is to examine how trust from the stakeholder theory perspective impacts the implementation of electronic banking. This paper proposes, from the stakeholder perspective, an integrated framework that conceptualizes trust between B2B relationships as antecedent to the successful implementation of electronic banking. The research will be based on the multi-case study method. Our proposed study provides a foundation for researchers and practitioners alike in understanding the concept of trust and its impact on IS projects

Information system diffusion in organizations - a control mechanism perspective

Research streams emphasize that after the excitement of adopting a new IS innovation, most do not employ the innovation to its full potential thus creating an assimilation gap. The failure of an IS to be fully diffused in an organization are, in most cases, due to employees resisting and not accepting the implemented innovation. The analysis of control mechanisms in IS research has proved to be a valuable approach to elucidate IS implementation and success experienced by organizations. The control mechanisms can be exercised thro ugh formal and informal modes. However, control mechanism theory have not yet been adopted to examine the process of IS diffusion in organizations. Therefore, there is a need to study the ways in which implemented control mechanisms impacts on the pro cess of diffusion of a Management Information System (MIS). Cooper and Zmud (1990) six stage IS implementation model will be applied to the research to illustrate and investigate the process of diffusion of the MIS. The research method will be an in-depth case study. It is anticipated that investigating IS diffusion from the perspective of control will considerably provide fresh insights in the understanding process of IS diffusion in organizations

The influence of organizational culture on the outcome of an IS implementation

A number of information system (IS) studies have adopted organizational culture (OC) theory to investigate IS implementations. The studies highlight that members will reach consensus or agreement in the use of an IS but also experience inevitable tensions and ambiguities in the use of the IS. However, literature related to IS implementation/OC has rarely examined the influence that the saliency of specific cultural practices may have on the success or failure of IS implementations. Using a case study approach, we adopted the “soft positivism” research philosophy to collect data, underpinned by Martin’s (1992) integration and differentiation perspectives of OC to study organizational implementation of an IS. These perspectives served as interpretive lenses through which to explain how members’ salient behaviors towards an IS evolved during the implementation process. Our study augments the IS implementation/OC literature by demonstrating how salient cultural practices influence the outcome of IS implementatio

Learning the lessons from the developed world: e-banking security in Nigeria

In the past decade banks invested heavily in internet technology so as to engage in e-business and e-commerce activities. However, this development exposed banks to threats, such as online fraud. Consequently, there was a need to adopt security measures and controls to mitigate such threats. Banks in developed countries have developed a level of ‘best practice’ to reduce such online threats. The objective of this study was to explore the extent to which banks in the developing world were benefitting from the experiences of banks in the developed world in terms of how they address online security threats. Case studies of two Nigerian Banks were undertaken using interviews and short questionnaire. The findings show respondents perceived the level of threats to e-banking in Nigeria to be low. When adopting e-banking security controls, the case study banks placed more emphasis on the technical dimension than the human dimension. Senior management commitment is a significant barrier to adopting best practice, which is highlighted in limited financial resources being provided for new investment in training or customer education. The study concludes that senior managers need to change their perceptions and priorities towards IT security to reduce the vulnerability of their e-banking services

The diffusion of management information systems in organizations - an organizational sub-culture perspective

The success of deploying Information Systems (IS) by organizations is dependent on the full integration of the new innovation into their existing processes (Diffusion). The failure of an IS to be fully diffused in an organization is, in most cases, not due to any inadequacy of the technological innovation, but rather due to conflict and a lack of acceptance within the organization attempting to implement the change. The analysis of organizational sub-cultures in IS research has proved to be a valuable approach to generate deeper insights regarding IS usage and success experienced by organizations. However, organizational subculture, and specifically the fragmentation sub-culture have not yet been used to investigate the diffusion process of IS in organizations. This paper tries to fill this gap by adopting Martin’s (1992) sub-culture framework to explore the process of diffusion of a Management Information System (MIS). The six stage IS implementation model by Cooper and Zmud (1990) will be applied to the research to illustrate and investigate the process of diffusion of the MIS. The research method will be an in-depth case study. It is anticipated that investigating IS diffusion from the theoretical lens of sub-culture will significantly advance our understanding of the diffusion process of IS

How do technologists do “ICT for development”? A contextualised perspective on ICT4D in South Africa

We take a layered approach to contextualise Information Communication Technology for Development (ICT4D) to understand digital technologists’ motivations to implement technologies to address socio-economic issues based on their capabilities and kinship affiliations. We adopt an interpretive approach to conducting an inductive qualitative study of digital technologists based in South Africa. We propose three mechanisms (emotional connectedness, user-centred technologies, and symbiotic relations) through which digital technologists undertake ICT4D to exercise their agency and enhance the socio-economic well-being of disadvantaged members of society. Taking the kinship perspective and capability approach as underlying motivations for undertaking ICT4D projects allows us to contribute to the ICT4D literature

Digital entrepreneurship and indigenous value systems: an Ubuntu perspective

This paper investigates the embeddedness of digital entrepreneurship in the entrepreneurs' indigenous value system by examining the influence of ‘Ubuntu’ on digital entrepreneurship activities in the South African context. We do so through an interpretive field study of two innovation clusters in South Africa. Our findings reveal Ubuntu as the basis of a community orientation to digital entrepreneurship that offers an alternative to the prevalent heroic view in which digital entrepreneurship narratives are centred around the individual entrepreneur(s). They also highlight the tensions faced by digital entrepreneurs as they attempt to uphold the Ubuntu values of humility, reciprocity, and benevolence while operating in a competitive and fast-paced environment. In addition, our study indicates that the way entrepreneurs draw on their indigenous value system is dynamic, giving rise to what we call digital Ubuntu, reflecting a reworking of Ubuntu values into their increasingly digital reality. The concept of digital Ubuntu brings to light how indigenous values can become entangled with the capabilities of digital technologies and highlights the need for indigenous perspectives to advance our understanding of the diversity of digital phenomena, such as digital entrepreneurship, across cultural contexts

The impact of information technology culture and personal innovativeness in information technology on digital entrepreneurship success

Purpose: Very little or no study has explored the predictors of behaviour and traits that determine digital entrepreneurship (DE) success. In response, the purpose of this paper is to present a research model that takes information technology (IT) culture as a theoretical lens and personal innovativeness and experience in IT projects as theoretical constructs to predict behaviour and traits that explain DE success. Design/methodology/approach – Based on the literature review, the authors propose hypotheses and a research model. The authors tested the model using structural equation modelling (SEM), by surveying a sample of digital entrepreneurs operating in the Yabacon Valley, Lagos, Nigeria. Findings: The results indicate that IT culture is an essential predictor of achieving DE success. The results also suggest that an entrepreneur’s innovativeness in IT and experience in IT projects have significant negative and positive moderating effects on the relationship between IT culture and achieving DE success. Research limitations/implications: This paper taps into a new setting – DE context – by exploring the moderation effects of an entrepreneur’s innovativeness in IT and experience in IT projects on the link between their IT culture and achieving a successful DE outcome. Practical implications: This model offers managers an understanding of how IT culture and personal innovativeness and experience in IT work together to achieve DE success. Meanwhile, it sheds some light on managers to treat individuals with different levels of experience differently. Originality/value: The authors theorise IT culture, personal innovativeness and experience in IT and show their effects on DE success, thus making an essential contribution to the information systems (ISs) and entrepreneurship research and practice. Moreover, the authors provide a novel methodology to conceptualise IT culture as a second-order hierarchical reflective construct by giving evidence that partial least squares (PLS) path modelling can assess a hierarchical model with moderating effects. This study answers scholars' call to construct more accurate explanations of innovation outcomes in an increasingly digital worl

Implementing process improvement initiative: the role of visualisation and standardisation methods

Purpose: Due to the difficulties organisations face in implementing process improvement initiatives (PIIs), this research explores how visualisation and standardisation of business processes help organisations achieve PIIs to improve organisational performance. Design/methodology/approach: A multi-staged case study strategy that analyse qualitative data and performs a process modelling analysis of quantitative data. Findings: The paper makes two main contributions to existing knowledge. Firstly, it explains how taking the visualised and standardised methods on PIIs can reduce service delivery times and enhance organisational performance. Secondly, it demonstrates how adopting these dual methods offers a better chance of increasing organisational performance than using only a single method. Research limitations/implications: Although the paper considers the flexibility in the standardisation of business processes as it gives scope for innovation and creativity on the part of the process, it did not consider if flexibility is possible without breaking the standardised working way. Hence, future research can consider this. Also, future research can hypothesise the BPM model and test for statistical generalisability. Originality/value: The research offers new insight into how and when both visualisation and standardisation of PIIs can benefit organisations