Internal service quality and employees’ perceptions of rail commuter services’ quality in Johannesburg

Abstract: Public transport especially commuter rail in large cities is difficult to manage in terms of meeting commuters’ expectations. Johannesburg, which is served by the Gautrain and Metrorail which serve different customer segments, faces huge service quality problems. This study investigates employee perceptions of service quality offered to rail commuters. A descriptive research design was applied. Independent samples t-test was used to test the differences in employee perceptions. Canonical correlation analysis (CCA) was used to investigate the relationship between internal service quality (ISQ) and employee perceptions of service quality offered to customers. A significant difference between Gautrain and Metrorail employees’ perceptions of service quality was established. A direct positive relationship was established between ISQ and employee perceptions of service quality. Although Metrorail offers a highly subsidised service it still struggles to meet its customers’ expectations, hence it should focus on ISQ to improve its overall service quality. The low service quality at Metrorail and the likely customer segment that Gautrain targets could be discouraging public transport adoption by the middle level commuters who might not be covered by the two operators. The findings make a contribution to urban public transport literature by establishing a relationship between ISQ and external customer service quality

Outflow densities and ionisation mechanisms in the NLRs of the prototypical Seyfert galaxies NGC 1068 and NGC 4151

Despite being thought to play an important role in galaxy evolution, the true impact of outflows driven by active galactic nuclei (AGN) on their host galaxies is unclear. In part, this may be because electron densities of outflowing gas are often underestimated: recent studies that use alternative diagnostics have measured much higher densities than those from commonly used techniques, and consequently find modest outflow masses and kinetic powers. Furthermore, outflow ionisation mechanisms - which are often used to probe acceleration mechanisms - are also uncertain. To address these issues, we have analysed archival HST/STIS spectra of the inner regions (r<160pc) of the nearby prototypical Seyfert galaxies NGC 1068 and NGC 4151, which show evidence of warm-ionised outflows driven by the central AGN. We derive high electron densities ($10^{3.6}$<$n_e$<$10^{4.8}$cm$^{-3}$) using the transauroral [OII] and [SII] emission lines ratios for the first time with spatially-resolved observations. Moreover, we find evidence that the gas along the radio axis in NGC 1068 has a significant AGN-photoionised matter-bounded component, and there is evidence for shock-ionisation and/or radiation-bounded AGN-photoionisation along the radio axis in NGC 4151. We also note that the outflow extents are similar to those of the radio structures, consistent with acceleration by jet-induced shocks. Taken together, our investigation demonstrates the diversity of physical and ionisation conditions in the narrow line regions of Seyfert galaxies, and hence reinforces the need for robust diagnostics of outflowing gas densities and ionisation mechanisms.Comment: 21 pages, 13 figures, accepted for publication in MNRA

Optimization of green ammonia distribution systems for intercontinental energy transport

Green ammonia is a promising hydrogen derivative which enables intercontinental transport of dispatchable renewable energy. This research describes the development of a model which optimizes a global green ammonia network, considering the costs of production, storage, and transport. In generating the model, we show economies of scale for green ammonia production are small beyond 1 million tonnes per annum (MMTPA), although benefits accrue up to a production rate of 10 MMTPA if a production facility is serviced by a new port or requires a long pipeline. The model demonstrates that optimal sites for ammonia production require not only an excellent renewable resource but also ample land from which energy can be harvested. Land limitations constrain project size in otherwise optimal locations and force production to more expensive sites. Comparison of current crude oil markets to future ammonia markets reveals a trend away from global supply hubs and toward demand centers serviced by regional production

Planetary ring studies

The following topics are covered: (1) characterization of the fine scale structure in Saturn's A and B rings; (2) ballistic transport modeling and evolution of fine ring structure; (3) faint features in the rings of Saturn; (4) the Encke moonlet; (5) dynamics in ringmoon systems; (6) a nonclassical radiative transfer model; and (7) particle properties from stellar occultation data

Comprehension as social and intellectual practice: Rebuilding curriculum in low socioeconomic and cultural minority schools

This article reframes the concept of comprehension as a social and intellectual practice. It reviews current approaches to reading instruction for linguistically and culturally diverse and low socioeconomic students, noting an emphasis on comprehension as autonomous skills. The Four Resources model (Freebody &amp; Luke, 1990) is used to make the case for the integration of comprehension instruction with an emphasis on student cultural and community knowledge, and substantive intellectual and sociocultural content in elementary school curricula. Illustrations are drawn from research underway on the teaching of literacy in primary schools in low SES communities

Vertebrates are poor umbrellas for invertebrates: cross-taxon congruence in an Australian tropical savanna

Invertebrates are commonly ignored in conservation planning due to their vast diversity, difficulties with species identification, a poor understanding of their spatial patterns, and the impracticability of carrying out comprehensive sampling. Conservation planning for fauna is therefore often based on patterns of diversity and distribution of vertebrates, under the assumption that these are representative of animal diversity more generally. Here, we evaluate how well vertebrates act as umbrellas for invertebrate diversity and distribution in a highly diverse tropical savanna landscape, and we investigate the effect of vertebrate sampling intensity (i.e., number of surveys) on congruence results. We assessed congruence between each of the four classes of terrestrial vertebrates (amphibians, reptiles, birds, and mammals) and twelve invertebrate families (representing four dominant invertebrate taxa: ants, beetles, flies, and spiders) by applying a range of modeling approaches to analyze patterns of cross‐taxon congruence in species richness and composition across sampling sites. To investigate drivers of congruence, we applied generalized and distance‐based linear models to identify environmental associations of richness and composition for each taxon, then examined variation in environmental associations across taxa. Vertebrate and invertebrate richness was weakly (<30%) associated, and ~60% of the significant associations were negative. Correlations in species composition between vertebrate and invertebrate taxa were also weak, with a maximum of 13% congruence. In most cases, pairwise correlation scores using data from single surveys of vertebrates were only marginally lower than those from multiple surveys. Poor among‐site congruence between vertebrates and invertebrates was reflected by marked variation among taxa in their environmental associations. Our findings show that vertebrates are poor umbrellas for invertebrates in the tropical savannas of northern Australia in terms of geographic patterns of diversity and distribution and that this is not just an artifact of low vertebrate sampling intensity. Our study is one of the most comprehensive regional analyses of the congruence of vertebrate and invertebrate diversity, and it significantly adds to the growing evidence that empirical data on invertebrate diversity and distribution are required for conservation planning that effectively protects all faunal diversity

A cell-based reglucosylation assay demonstrates the role of GT1 in the quality control of a maturing glycoprotein

The endoplasmic reticulum (ER) protein GT1 (UDP-glucose: glycoprotein glucosyltransferase) is the central enzyme that modifies N-linked carbohydrates based upon the properties of the polypeptide backbone of the maturing substrate. GT1 adds glucose residues to nonglucosylated proteins that fail the quality control test, supporting ER retention through persistent binding to the lectin chaperones calnexin and calreticulin. How GT1 functions in its native environment on a maturing substrate is poorly understood. We analyzed the reglucosylation of a maturing model glycoprotein, influenza hemagglutinin (HA), in the intact mammalian ER. GT1 reglucosylated N-linked glycans in the slow-folding stem domain of HA once the nascent chain was released from the ribosome. Maturation mutants that disrupted the oxidation or oligomerization of HA also supported region-specific reglucosylation by GT1. Therefore, GT1 acts as an ER quality control sensor by posttranslationally reglucosylating glycans on slow-folding or nonnative domains to recruit chaperones specifically to critical aberrant regions