Leaders pay a price when they mismanage employees’ negative feelings

It impacts people's relationships with the boss, their job satisfaction and helping behaviours, write Laura M. Little, Janaki Gooty and Michele William

Happy to help: State positive affect, state negative affect and affective ambivalence as predictors of emotional labor style and customer service performance

Scope and Method of Study: The purpose of this study was to investigate the effects of state affect, positive, negative and ambivalent, on acting style and subsequently customer service performance during a negative customer service encounter over the phone. Subjects were 217 undergraduate students from a large Midwestern university.Findings and Conclusions: Results indicated that although acting style did influence customer service performance, state affect was not related to acting style. Furthermore, results indicated some direct relationships between affect and customer service performance. Specifically, findings showed that high levels of state positive affect experienced with low levels of state negative affect are most closely related to affective delivery (a performance indicator) while high levels of both types of affect is negatively related with affective delivery. Implications of these findings are discussed

Continental breakup and UHP rock exhumation in action: GPS results from the Woodlark Rift, Papua New Guinea

We show results from a network of campaign Global Positioning System (GPS) sites in the Woodlark Rift, southeastern Papua New Guinea, in a transition from seafloor spreading to continental rifting. GPS velocities indicate anticlockwise rotation (at 2–2.7°/Myr, relative to Australia) of crustal blocks north of the rift, producing 10–15 mm/yr of extension in the continental rift, increasing to 20–40 mm/yr of seafloor spreading at the Woodlark Spreading Center. Extension in the continental rift is distributed among multiple structures. These data demonstrate that low-angle normal faults in the continents, such as the Mai'iu Fault, can slip at high rates nearing 10 mm/yr. Extensional deformation observed in the D'Entrecasteaux Islands, the site of the world's only actively exhuming Ultra-High Pressure (UHP) rock terrane, supports the idea that extensional processes play a critical role in UHP rock exhumation. GPS data do not require significant interseismic coupling on faults in the region, suggesting that much of the deformation may be aseismic. Westward transfer of deformation from the Woodlark Spreading Center to the main plate boundary fault in the continental rift (the Mai'iu fault) is accommodated by clockwise rotation of a tectonic block beneath Goodenough Bay, and by dextral strike slip on transfer faults within (and surrounding) Normanby Island. Contemporary extension rates in the Woodlark Spreading Center are 30–50% slower than those from seafloor spreading-derived magnetic anomalies. The 0.5 Ma to present seafloor spreading estimates for the Woodlark Basin may be overestimated, and a reevaluation of these data in the context of the GPS rates is warranted

Landscape controls on fuel moisture variability in fire-prone heathland and peatland landscapes

Background: Cross-landscape fuel moisture content is highly variable but not considered in existing fire danger assessments. Capturing fuel moisture complexity and its associated controls is critical for understanding wildfire behavior and danger in emerging fire-prone environments that are influenced by local heterogeneity. This is particularly true for temperate heathland and peatland landscapes that exhibit spatial differences in the vulnerability of their globally important carbon stores to wildfire. Here we quantified the range of variability in the live and dead fuel moisture of Calluna vulgaris across a temperate fire-prone landscape through an intensive fuel moisture sampling campaign conducted in the North Yorkshire Moors, UK. We also evaluated the landscape (soil texture, canopy age, aspect, and slope) and micrometeorological (temperature, relative humidity, vapor pressure deficit, and windspeed) drivers of landscape fuel moisture variability for temperate heathlands and peatlands for the first time. Results: We observed high cross-landscape fuel moisture variation, which created a spatial discontinuity in the availability of live fuels for wildfire spread (fuel moisture < 65%) and vulnerability of the organic layer to smoldering combustion (fuel moisture < 250%). This heterogeneity was most important in spring, which is also the peak wildfire season in these temperate ecosystems. Landscape and micrometeorological factors explained up to 72% of spatial fuel moisture variation and were season- and fuel-layer-dependent. Landscape factors predominantly controlled spatial fuel moisture content beyond modifying local micrometeorology. Accounting for direct landscape–fuel moisture relationships could improve fuel moisture estimates, as existing estimates derived solely from micrometeorological observations will exclude the underlying influence of landscape characteristics. We hypothesize that differences in soil texture, canopy age, and aspect play important roles across the fuel layers examined, with the main differences in processes arising between live, dead, and surface/ground fuels. We also highlight the critical role of fuel phenology in assessing landscape fuel moisture variations in temperate environments. Conclusions: Understanding the mechanisms driving fuel moisture variability opens opportunities to develop locally robust fuel models for input into wildfire danger rating systems, adding versatility to wildfire danger assessments as a management tool

Hail to the Chief: Former Law Clerks for William Rehnquist Recall What They Learned and How He Touched Their Lives

Chief Justice William H. Rehnquist, who died Sept. 3, is remembered for his disarming warmth and humor, breadth of knowledge about the law, and insistence that there is life outside the office. Few knew him better than the legions of clerks who tolled with and learned from him. Indeed, the sheer number who attended his funeral testifies to how highly he was regarded. Here, four former clerks from the decades of the 1970s, \u2780s and \u2790s write about their own particular memories of the late chief justice

Hail to the Chief: Former Law Clerks for William Rehnquist Recall What They Learned and How He Touched Their Lives

Chief Justice William H. Rehnquist, who died Sept. 3, is remembered for his disarming warmth and humor, breadth of knowledge about the law, and insistence that there is life outside the office. Few knew him better than the legions of clerks who tolled with and learned from him. Indeed, the sheer number who attended his funeral testifies to how highly he was regarded. Here, four former clerks from the decades of the 1970s, \u2780s and \u2790s write about their own particular memories of the late chief justice

Diurnal fuel moisture content variations of live and dead Calluna vegetation in a temperate peatland

The increasing frequency and severity of UK wildfires, attributed in part to the effects of climate change, highlights the critical role of fuel moisture content (FMC) of live and dead vegetation in shaping wildfire behaviour. However, current models used to assess wildfire danger do not perform well in shrub-type fuels such as Calluna vulgaris, requiring in part an improved understanding of fuel moisture dynamics on diurnal and seasonal scales. To this end, 554 samples of upper live Calluna canopy, live Calluna stems, upper dead Calluna canopy, dead Calluna stems, moss, litter and organic layer (top 5 cm of organic material above mineral soil) were sampled hourly between 10:00 and 18:00 on seven days from March-August. Using a novel statistical method for investigating diurnal patterns, we found distinctive diurnal and seasonal trends in FMC for all fuel layers. Notably, significant diurnal patterns were evident in dead Calluna across nearly all sampled months, while diurnal trends in live Calluna canopy were pronounced in March, June, and August, coinciding with the peak occurrence of UK wildfires. In addition, the moisture content of moss and litter was found to fluctuate above and below their relative ignition thresholds throughout the day on some sampling days. These findings underscore the impact of diurnal FMC variations on wildfire danger during early spring and late summer in Calluna dominated peatlands and the need to consider such fluctuations in management and fire suppression strategies

Sensemaking through the storm: how postpartum depression shapes personal work–family narratives.

Many women experience psychological and emotional challenges during their transition to becoming a working mother. Postpartum depression (PPD) is one common, salient aspect of motherhood that can serve as a work–life shock event and profoundly shape women’s work and nonwork lives yet has evaded discussion in the organizational sciences. Taking a grounded theory approach, we interviewed 41 women who experienced PPD as well as key informants who provided additional insights about PPD (e.g., an obstetrician, women working for organizations that support postpartum health). Our analysis highlights how being diagnosed with PPD activates a complex sensemaking process in which women process an imposing identity—a concept we introduce to the identity and work–family literatures reflecting an unexpected, undesirable identity that imposes upon existing (e.g., work) and/or provisional identities that may or may not be fully elaborated (e.g., motherhood), ultimately shifting how women think about the intersection of work and family. We also delineate how supports and antisupports (i.e., overt acts dismissive of women’s PPD) shape the aforementioned processes. Combined, our research aims to advance the discussion of PPD within organizational scholarship, rendering significant implications for both theory and practice