La calidad de servicio y satisfacción del cliente en la empresa Plaza Vea, Chimbote, 2020

El presente trabajo de investigación titulado la calidad de Servicio y Satisfacción del cliente en la Empresa Plaza Vea, Chimbote, 2020.El Propósito del estudio fue conocer si los clientes están satisfechos con la compra de su producto y la atención de los trabajadores, razón o motivo es importante que la empresa evalué constantemente la atención que presta a los clientes, para que sientan satisfechos. El estudio ha determinado la situación problemática ¿Cuál es la relación entre la calidad de servicio y la satisfacción del cliente en la empresa Plaza Vea, Chimbote, 2020? El estudio es descriptivo, en el diseño no experimental la población de estudio consta 2.500.000 clientes de la empresa, ver determinada en el período de estudio. La técnica utilizada para recolectar los datos fur la encuesta. Como todos sabemos, hay cliente que optan por ir a un supermercado en lugar de a u mercado. y en base a la investigación, también pudimos identifica las necesidades del cliente. aplicando la metodología y analizando las variables de estudio la oferta de Plaza Vea cumple con los requisitos básicos de calidad. Se destaca la alta calidad del servicio, los clientes perciben los procesos de atención al cliente en la empresa de supermercado Plaza Vea como satisfactorios del total de encuestado, el 100% percibe un alto nivel de satisfacción del cliente. . ´Tesi

Diagnostic Process of an Ancient Colonnade Using 3D High-Resolution Models with Non-Invasive Multi Techniques

Here, an avant-garde study of three ancient Doric columns of the precious, ancient Romanesque church of Saints Lorenzo and Pancrazio in the historical town center of Cagliari (Italy) is presented based on the integrated application of different non-destructive testing methods. The limitations of each methodology are overcome by the synergistic application of these methods, affording an accurate, complete 3D image of the studied elements. Our procedure begins with a macroscopic in situ analysis to provide a preliminary diagnosis of the conditions of the building materials. The next step is laboratory tests, in which the porosity and other textural characteristics of the carbonate building materials are studied by optical and scanning electron microscopy. After this, a survey with a terrestrial laser scanner and close-range photogrammetry is planned and executed to produce accurate high-resolution 3D digital models of the entire church and the ancient columns inside. This was the main objective of this study. The high-resolution 3D models allowed us to identify architectural complications occurring in historical buildings. The 3D reconstruction with the above metric techniques was indispensable for planning and carrying out the 3D ultrasonic tomography, which played an important role in detecting defects, voids, and flaws within the body of the studied columns by analyzing the propagation of the ultrasonic waves. The high-resolution 3D multiparametric models allowed us to obtain an extremely accurate picture of the conservation state of the studied columns in order to locate and characterize both shallow and internal defects in the building materials. This integrated procedure can aid in the control of the spatial and temporal variations in the materials’ properties and provides information on the process of deterioration in order to allow adequate restoration solutions to be developed and the structural health of the artefact to be monitored

High resolution 3-D modelling of cylinder shape bodies applied to ancient columns of a church

The use of Non-Destructive Testing (NDT) applied to construction materials allows to highlight and characterize their features, especially in the case of old buildings. The multi-technique high resolution 3D modelling described here is aimed to investigate the conservation state of the central column of a colonnade in the ancient church of Saints Lorenzo and Pancratio, dating to about the second half of the thirteenth century and located in the old town of Cagliari (Italy). This column was considered of interest because its longitudinal axis deviates from its ideal position and it appears the most deteriorated. In this work we describe the integrated application of 3D diagnostic methods, i.e. Terrestrial Laser Scanner (TLS), close range photogrammetry (CRP) and ultrasonic tomography supported by petrographic investigations. They were used to improve the diagnostic process of the conservation state of the investigated column. The TLS technique was supported by CRP to obtain a natural colour texturized 3D model of the column. The geometrical anomaly maps derived from the data of the TLS-CRP survey show the presence of some anomalies worthy of attention. Starting from the 3D reconstruction with previous techniques we planned and implemented a 3D ultrasonic tomography. Ultrasonic tomography proved to be a successful tool in identifying internal defects, as well as the presence of voids and flaws within the materials through the analysis of the propagation of ultrasonic waves. The integration of the three non-invasive techniques supported by petrographical analyses demonstrates its potential in reducing ambiguities since each technique brings its clue to the overall diagnostic process

Chemical, mineralogical and ceramic properties of kaolinitic materials from the Tresnuraghes mining district (Western Sardinia, Italy)

Kaolinitic materials crop out in the Tresnuraghes mining district (Western Sardinia, Italy). Three main kaolinitic deposits, located in the Patalza, Salamura and Su Fongarazzu areas, respectively, were investigated in order to assess their potential in the ceramic industry. The parent rock-types of this raw material are the Oligocene-Miocene rhyolitic-rhyodacitic ignimbrites. Chemical and mineralogical analyses were performed on representative samples of each deposit, by XRD and XRF methodologies. The chemical analyses generally show high silica and low alumina contents in all samples, typical of weakly kaolinized materials. The main mineralogical association consists of kaolinite and cristobalite with quartz and smectite as the minor components. Alunite may be present as a main mineral in the Salamura and Su Fongarazzu deposits, making these clay materials unsuitable for ceramic applications. The Patalza deposit exhibits low iron and sulphur contents, but low plasticity and excessive refractoriness. The Patalza materials can be used as unconventional raw materials to replace both kaolin and silica in white-firing bodies. Results show that the introduction of the Patalza "kaolins" was well tolerated in bodies for tableware, wall and floor tiles, without significant changes in porosity, bulk density, pore size distribution and coefficient of thermal expansion. The main drawback of using the Patalza material is the slight increase of firing shrinkage, while the main advantage is a systematic increase in mechanical resistance

Detailed petrophysical and geophysical characterization of core samples from the potential caprock-reservoir system in the Sulcis Coal Basin (Southwestern Sardinia - Italy)

In this work we present a methodology suitable to identify a caprock-reservoir system for the CO2 storage in the Sulcis Coal Basin (SW Sardinia - Italy). The petrophysical and geophysical characterizations indicate that the potential carbonate reservoir ("Miliolitico" Fm. Auct.) located at the base of the Eocene stratigraphic sequence in the mining district of the Sulcis Coal Basin, southwestern Sardinia, is heterogeneous but presents suitable reservoir zones for the storage of the CO2. The GPS data analysis indicates that the study area is stable, since it is characterized by a surface crustal deformation smaller than 1 mm/y