General practices' experiences with patients' web-based access to medical records:Survey study

Background: Patients’ web-based access to their medical records is expected to promote their role and responsibility in managingtheir own health and treatments and supporting shared decision-making. As of July 2020, general practices in the Netherlandsare legally obliged to provide their patients access to their electronic medical records. Web-based access provision is facilitatedand stimulated through a national support program named OPEN.Objective: We aimed to investigate general practice staff experiences with providing web-based access; investigate its impacton patient consultations, administrative actions, and patient inquiries; and investigate how it affects routine general practiceworkflow processes.Methods: In October 2021, a total of 3813 general practices in the Netherlands were invited to complete a web-based surveythat included questions regarding their experiences with the provision of web-based access to medical records and how it affectsroutine general practice workflow. Responses of general practices that started providing web-based access before 2020, in 2020,or in 2021 were analyzed to identify trends.Results: Of 3813 invited general practices, 523 (13.72%) completed the survey. Approximately all responding general practices(487/523, 93.1%) indicated that they provide web-based access. Experiences with patients’ web-based access were diverse, with36.9% (178/482) primarily positive, 8.1% (39/482) primarily negative, 42.3% (204/482) neutral, and 12.7% (61/482) could not(yet) indicate how they experienced web-based access. Of the total, two-thirds (311/473, 65.8%) reported an increase ine-consultations and a similar percentage (302/474, 63.7%) indicated an increase in administrative actions associated with web-basedaccess provision. A small proportion of the practices (≤10%) experienced a decrease in patient contacts. Earlier adoption ofweb-based access was associated with a more positive attitude toward web-based access and more positive experienced effectsrelated to patient contacts and general practice workflow.Conclusions: The surveyed general practices mainly experienced providing web-based access as either neutral or mostly positive,despite an increased number of patient contacts and administrative burden that were associated with its adoption. Periodicmonitoring of experiences is needed to understand the temporal or structural nature of both the intended and unintended effectsof patients’ web-based access to medical records for general practices and their staff

Use of E-health in Dutch general practice during the COVID-19 pandemic

The COVID-19 pandemic has forced general practices to search for possibilities to provide healthcare remotely (e.g., e-health). In this study, the impact of the pandemic on the use of e-health in general practices in the Netherlands was investigated. In addition, the intention of practices to continue using e-health more intensively and differences in the use of e-health between practice types were investigated. For this purpose, web surveys were sent to general practices in April and July 2020. Descriptive data analysis was performed and differences in the use of e-health between practice types were tested using one-way ANOVA. Response rates were 34% (n = 1433) in April and 17% (n = 719) in July. The pandemic invoked an increased use of several (new) e-health applications. A minority of practices indicated the intention to maintain this increased use. In addition, small differences in the use of e-health between the different practice types were found. This study showed that although there was an increased uptake of e-health in Dutch general practice during the COVID-19 pandemic, only a minority of practices intends to maintain this increased use in the future. This may point towards a temporary uptake of digital healthcare delivery rather than accelerated implementation of digital processes

"Get used to the fact that some of the care is really going to take place in a different way":General practitioners' experiences with E-health during the COVID-19 pandemic

The first outbreak of the COVID-19 pandemic led to the introduction of the more extensive use of e-health in Dutch general practices. The objective of this study was to investigate the experiences of general practitioners (GPs) regarding this change. In addition, the necessary conditions for e-health technology to be of added value to general practices were explored. In April 2020, 30 GPs were recruited for in-depth interviews via a web survey which contained questions regarding the use of e-health during the first wave of the pandemic. While most GPs intend to keep using e-health applications more extensively than before the pandemic, the actual use of e-health depends on several factors, including the characteristics of the application’s users. The following conditions for successful and sustainable implementation of e-health were identified: (1) integration of e-health technology in the organization of GP care, (2) sufficient user-friendliness of applications as well as digital skills of professionals and patients, and (3) adequate technological and financial support of e-health services. GPs clearly recognize the benefits of using e-health, and most GPs intend to keep using e-health applications more extensively than before the pandemic. However, improvements are needed to allow widespread and sustainable adoption of e-health technology in general practices

Low Adoption of Video Consultations in Post-COVID-19 General Practice in Northern Europe:Barriers to Use and Potential Action Points

In the wake of the COVID-19 pandemic, video consultation was introduced in general practice in many countries around the world as a solution to provide remote health care to patients. It was assumed that video consultation would find widespread adoption in post–COVID-19 general practice. However, adoption rates remain low across countries in Northern Europe, suggesting that barriers to its use exist among general practitioners and other practice staff. In this viewpoint, we take a comparative approach, reflecting on similarities and differences in implementation conditions of video consultations in 5 Northern European countries’ general practice settings that might have created barriers to its use within general practice. We convened at a cross-disciplinary seminar in May 2022 with researchers and clinicians from 5 Northern European countries with expertise in digital care in general practice, and this viewpoint emerged out of dialogues from that seminar. We have reflected on barriers across general practice settings in our countries, such as lacking technological and financial support for general practitioners, that we feel are critical for adoption of video consultation in the coming years. Furthermore, there is a need to further investigate the contribution of cultural elements, such as professional norms and values, to adoption. This viewpoint may inform policy work to ensure that a sustainable level of video consultation use can be reached in the future, one that reflects the reality of general practice settings rather than policy optimism

Use of E-Health in Dutch General Practice during the COVID-19 Pandemic

The COVID-19 pandemic has forced general practices to search for possibilities to provide healthcare remotely (e.g., e-health). In this study, the impact of the pandemic on the use of e-health in general practices in the Netherlands was investigated. In addition, the intention of practices to continue using e-health more intensively and differences in the use of e-health between practice types were investigated. For this purpose, web surveys were sent to general practices in April and July 2020. Descriptive data analysis was performed and differences in the use of e-health between practice types were tested using one-way ANOVA. Response rates were 34% (n = 1433) in April and 17% (n = 719) in July. The pandemic invoked an increased use of several (new) e-health applications. A minority of practices indicated the intention to maintain this increased use. In addition, small differences in the use of e-health between the different practice types were found. This study showed that although there was an increased uptake of e-health in Dutch general practice during the COVID-19 pandemic, only a minority of practices intends to maintain this increased use in the future. This may point towards a temporary uptake of digital healthcare delivery rather than accelerated implementation of digital processes

Use of E-health in Dutch general practice during the COVID-19 pandemic

The COVID-19 pandemic has forced general practices to search for possibilities to provide healthcare remotely (e.g., e-health). In this study, the impact of the pandemic on the use of e-health in general practices in the Netherlands was investigated. In addition, the intention of practices to continue using e-health more intensively and differences in the use of e-health between practice types were investigated. For this purpose, web surveys were sent to general practices in April and July 2020. Descriptive data analysis was performed and differences in the use of e-health between practice types were tested using one-way ANOVA. Response rates were 34% (n = 1433) in April and 17% (n = 719) in July. The pandemic invoked an increased use of several (new) e-health applications. A minority of practices indicated the intention to maintain this increased use. In addition, small differences in the use of e-health between the different practice types were found. This study showed that although there was an increased uptake of e-health in Dutch general practice during the COVID-19 pandemic, only a minority of practices intends to maintain this increased use in the future. This may point towards a temporary uptake of digital healthcare delivery rather than accelerated implementation of digital processes