Information Behavior of the Malaysian Managers and Their Perceived Needs of Information and Knowledge Managers

This study explored the information behaviour of business executives particularly those in the managerial positions in the services and banking industries in Malaysia. Among the components of information behaviour investigated involved their information use – types, sources, and criteria. The investigation was also extended to understand about effective information management and the need for information and knowledge managers from the managers’ collective perspectives. Using survey questionnaires with open and close-ended questions on one hundred and forty five respondents, the findings provided rich and meaningful information about information requirements of managers and their perceived needs for competent information and knowledge managers in terms of their desired roles and competencies. The findings may assist in the effective provision of services by information or knowledge managers within the organizations and the development of more effective information system for resource sharing and inter/intra organizational collaboration or in other word a knowledge management system (KMS)

Mobile phone adoption and appropriation among the Malaysian teenagers: the influence of intrinsic and extrinsic motivation

Given the significant impact the wireless technologies provided to date, not many research can be found conducted in understanding the pattern of wireless use and adoption among various cohorts of the Malaysian population particularly those of teenagers. This research conducted in order to find out about the pattern of wireless technologies? adoption and use among the Malaysian teenagers. Subsequently, this study expects to establish an understanding of the usage pattern based on the intrinsic and extrinsic motivations theory and the adoption?appropriation of technology perspective. This study should provide a very important contribution to the understanding of teenagers and their mobile phone use behavior. At the same time, this study can also assist in policy development of wireless phone application among high school students and allows for respective authority to re-think of how to exploit the technology to benefit the teenagers for the purpose of learning and motivation. In addition, the findings may also contribute to the modeling of mobile phone use as a strategy to match mobile phone design to user?s technological needs and expectations

Measuring Corporate Intranet Effectiveness: A Conceptual Framework

While research on Intranet effectiveness has been greatly reported in the literature, gaps still exist particularly in the development of a theoretical framework from a user-based perspective. This paper attempts to discuss at a conceptual level on the concept of Intranet effectiveness and further analyze the effectiveness framework with several contributing factors grouped as organizational, technological and individual. Through in-depth review of relevant literature in the information systems and the knowledge management fields the paper proposes a conceptual framework for a study to be conducted on the corporate Intranet effectiveness

Gender difference effects on contributing factors of intention to be involved in knowledge creation and sharing

The paper analyses the moderating effects of demographics factors of organizational members on the contributing factors of intention to be involved in Knowledge Management (KM) process; knowledge creation and knowledge sharing. The KM processes were operationalized through knowledge creation theory (SECI process). Data were collected from 313 executives in the Sri Lankan Telecommunication Industry using self-administered questionnaires. Two KM enablers; ‘trust & collaboration’ and ‘ICT use and support for search and sharing’, and two individual acceptance factors; ‘performance expectancy of KM’, and ‘effort expectancy of KM’ were considered as contributing factors of intention to be involved in KM process. The study found that gender moderates the relationship between ‘ICT use and support for search and sharing’, ‘performance expectancy of KM’ and intention to be involved in KM process. The findings suggest that if the policy makers in the industry are planning to implement KM initiatives, they should consider gender differences of the executives and the strategies should be formulated accordingl

A confirmatory factor analysis on task-technology fit for a student portal

This research seeks to identify the predictors of task-technology fit in the context of student portal. The population comprises undergraduate students who are registered and active at three faculties in a public institution of higher learning in Malaysia. The sample is 570 students drawn using cluster sampling approach based on courses offered according to the level of study at each faculty. The study adapted six measures from past e-commerce study and found five predictors of task-technology fit

Organizational factors, perceived acceptance and behavioral intention as dimensions of knowledge management readiness

The concept of organizational readiness for knowledge management (KM) has been studied extensively from different perspectives in the recent past. KM supportive organizational factors such as KM oriented organizational culture, organizational structure and information technology infrastructures, and factors of individual acceptances are believed to be the predictors of KM readiness. However, the nature of those factors arguably suggests that they may not merely the predictors; rather they can be the dimensions of KM readiness. This work tries to verify this hypothesis. For this purpose, a questionnaire was formulated based on established measures, and administered using survey research methodology approach on 313 executives working in the selected organizations in the Sri Lankan telecommunication industry. The first order measurement model using AMOS version 16 was used to validate the measurement employed. Subsequently, a second order analysis was performed to test the hypothesis. Findings shows that all model fit indices are good and all the structural coefficients are significant, thus, the model fit to the data. Therefore, the current work proposes that the KM oriented organizational factors, individual acceptance and behavioral intentions should be considered as the dimensions of KM readiness

An instrument to assess organizational readiness to implement knowledge management process

The Concept of knowledge management (KM) is highly being studied nowadays as it plays a major role in the competitive business world. Though different aspects of KM are being exposed in the literature, very limited information is available on organizational readiness for KM process implementation. Hence, the present authors propose a research model by integrating knowledge creation theory, KM enablers, and individual acceptance models.In addition, an instrument that can be used to measure the organizational readiness for KM process implementation also presented. The reliability of the proposed instrument is proved after testing it among academic staffs of a Malaysian university

A holistic approach to measure organizational readiness for knowledge management

Management of organizational Knowledge is considered crucial in the present knowledge era. As a result, organizational readiness for knowledge management (KM) has been studied comprehensively from diverse viewpoints lately. KM enablers such as organizational culture, organizational structure and information technology infrastructures, and organizational members’ perception towards KM are assumed to be the predictors of KM readiness. Nevertheless, those dimensions could be part of KM readiness rather than just merely being its predictors considering the inevitable nature of those variables for KM implementation. Accordingly, the current study hypothesis that these factors with behavioral intention of organizational members form a holistic dimension of organizational readiness for KM. To verify this claim a questionnaire based survey was conducted among 313 executives in the Sri Lankan telecommunication industry. To validate the research instruments used a first order measurement model was formulated using AMOS version 16. Then, to test hypotheses a second order analysis was performed. The indices for model fit are good and the structural coefficients are significant showing the data fit to the model. Hence, the present work recommends that the KM enablers, organizational members’ perception and their behavioral intentions can be the dimensions of organizational readiness for K

A holistic approach to measure organizational readiness for knowledge management

Management of organizational Knowledge is considered crucial in the present knowledge era. As a result, organizational readiness for knowledge management (KM) has been studied comprehensively from diverse viewpoints lately. KM enablers such as organizational culture, organizational structure and information technology infrastructures, and organizational members’ perception towards KM are assumed to be the predictors of KM readiness. Nevertheless, those dimensions could be part of KM readiness rather than just merely being its predictors considering the inevitable nature of those variables for KM implementation. Accordingly, the current study hypothesis that these factors with behavioral intention of organizational members form a holistic dimension of organizational readiness for KM. To verify this claim a questionnaire based survey was conducted among 313 executives in the Sri Lankan telecommunication industry. To validate the research instruments used a first order measurement model was formulated using AMOS version 16. Then, to test hypotheses a second order analysis was performed. The indices for model fit are good and the structural coefficients are significant showing the data fit to the model. Hence, the present work recommends that the KM enablers, organizational members’ perception and their behavioral intentions can be the dimensions of organizational readiness for KM

A conceptual framework of antecedents and impacts of knowledge quality on SMEs’ competitiveness

Knowledge quality is a new concept. It refers to the extent to which individuals’ awareness and understanding towards ideas, logics, relationships, and circumstances are fit for use, relevant and valuable to context, and easy to adapt. The paper proposes that knowledge quality constitutes intrinsic knowledge quality, contextual knowledge quality, actionable knowledge quality, and accessibility knowledge. Knowledge quality requires an organization’s absorptive capacity, functional diversity, openness, lean organizational structure, friendly organizational culture, and technology utilization capabilities. The impacts of knowledge quality are improvisational and compositional creativity, which are enablers of innovation. This as a whole makes up competitiveness. This paper conceptualizes a model of competitiveness for small and medium-sized enterprises (SMEs) and develops 13 propositions based on the theories of sense making, knowledge management, and creativity