Pengaruh Sistem Kredit Dan Pelayanan Bank Terhadap Kepuasan Nasabah (Studi Kasus Bkk Pasar Kliwon Surakarta)

This research is intended to find out the effect credit system and the service from a bank to customer\u27s satisfaction in BKK Pasar Kliwon Surakarta. The data collection technique used in this research is sampling technique. The sample used is BKK Pasar Kliwon Surakarta. The data collection method used in this research is interviewing and observing method to the objct of the research, which are the employees of the observed bank. The result of interview and observation with the qualitative method are used to examine the quality and effect of the credit system and the service from a bank to the customers\u27 satisfaction. The credit system observed in the research includes working capital credit and investment credit and its conditions. Based on the research, it is found that a factor that plays the most important part in create the costumer\u27s satisfaction is the service of the bank\u27s employees. The aspects of the bank service, in this case, are politeness, respectful, attentive, cooperative, tolerance, informality, and self control. Keyword : Credit System, service quality of bank\u27s employees, customer satisfactio

Additional file 1: of Harm reduction in name, but not substance: a comparative analysis of current Canadian provincial and territorial policy frameworks

Provincial and territorial policy documents and indicator scores; table contains all CHARPP indicator scores from 13 provincial and territorial harm reduction policy report cards. (XLSX 57 kb