Contribution des tableaux de bord (Balanced Scorecards) au management de la santé et de la sécurité au travail

S'il est acquis depuis de nombreuses années que la gestion de la Santé-sécurité au travail (SST) s'effectue par le biais de Systèmes de Management, la question de la mesure de la performance et du pilotage de ces derniers reste d'actualité. Cet article traite de cette problématique et des apports possibles grâce à l'utilisation d'un système d'indicateurs avancés intégré au sein d'un Balanced Scorecard. Traditionnellement, la mesure de la performance de ces SMS est fondée sur l'utilisation d'indicateurs de résultats : fréquence et gravité des arrêts de travail et des maladies professionnelles. Ce type d'indicateurs traditionnels "a posteriori" présente plusieurs contraintes et limites. Ils sont construits à partir de résultats antérieurs et ne permettent pas, entre autre, de corriger les situations déviantes jamais survenues auparavant. Une transposition du concept de "Balanced Scorecard" (Norton & Kaplan, 1996) appliqué au domaine de la gestion de la SST permet de ré-pondre en partie aux lacunes identifiées avec l'utilisation des seuls indicateurs SST traditionnels. Un cas pratique de tableau de bord appliqué à deux principaux processus de gestion de la Santé-Sécurité (maîtrise des conformités réglementaires et des risques professionnels) est décrit dans le cadre d'une expérimentation con-duite avec entreprise du domaine de l'aéronautique

New Balanced Scorecard leading indicators to monitor performance variability in OHS management systems

International audienceWhile it has been established for many years that the management of Occupational Safety and Health (OHS) is carried out by means of management systems, the question of how to measure the performance and control of these systems is still current. Uncertainties related to their operation and the difficulty of gathering information about their level of performance makes control of performance variability a challenge. This article addresses this problem. It is in three parts. The first part outlines the general context. It describes traditional health and safety indicators, the links between processes in management systems and establishes the requirements of resilience engineering. An advanced indicators model is proposed. The second part describes the Balanced Scorecard tool. An Occupational Health and Safety (OHS) Balanced Scorecard model is built using the control of regulatory compliance subprocess. The final part presents some specific examples of compliance control indicators, which are the results of an experiment carried out in a French aerospace company

Occupational Health and Safety Scorecards : New leading indicators improve risk management and regulatory compliance

International audienceWhile it has been established for many years that the management of Occupational Health and Safety (OHS) is carried out by means of Management Systems, the question of how to measure the performance and the control of these systems is still current. The first part of the article addresses the issue of the traditional indicators identified in the literature. Once defined, their contribution and limitations are discussed. Next, the general concept of Balanced Scorecards is described, along with a survey of the work that has been carried out in the OHS domain. Finally, an example from the aeronautic and aerospace industry is used to illustrate the Balanced Scorecards model. It integrates leading management indicators for two particularly interesting sub-processes of a Management System; namely, the supervision of regulatory compliance and risk management

Ingénierie de la connaissance pour la prévention des risques en santé, sécurité au travail et environnement

Ce rapport de recherche dresse le bilan de cinq années (2009/2013) de collaboration de recherche entre la société Preventeo et le Centre de recherche sur les risques et les Crises (CRC) de MINES ParisTech. A cette fin, il présente les résultats de cinq thèses conduites sur la période. Deux d'entre elles portent sur la démarche de conception de modèles afin de caractériser la maîtrise des conformités en santé, sécurité au travail et environnement. Une troisième thèse traite du concept de culture de sécurité. Enfin, deux thèses ont permis de transformer les modèles en ingénierie, l'une sous la forme d'une ontologie, préalable indispensable à la création de bases de connaissances, l'autre sous la forme d'un tableau de bord pour le management de la santé et de la sécurité au travail

Indicators and scorecards for occupational health and safety management

S'il est acquis depuis de nombreuses années que la gestion de la Santé-sécurité au travail (SST) s'effectue par le biais de Systèmes de Management (SMS), la question de la mesure de la performance et du pilotage de ces derniers reste d'actualité. Traditionnellement, la mesure de la performance de ces SMS est fondée sur l'utilisation d'indicateurs de résultats : fréquence et gravité des arrêts de travail et des maladies professionnelles. Ce type d'indicateurs « traditionnels » « a posteriori » présente plusieurs contraintes et limites. Ils sont construits à partir de résultats antérieurs et ne permettent pas, entre autre, de corriger les situations déviantes jamais survenues auparavant. Une transposition du concept de Tableau de Bord « prospectif » appliqué au domaine de la gestion de la SST permet de répondre en partie aux lacunes identifiées avec l'utilisation des seuls indicateurs SST « traditionnels » Un cas pratique de Tableau de Bord « prospectif » en SST appliqué à deux principaux processus de gestion de la Santé-Sécurité (maîtrise des conformités réglementaires et des risques professionnels) est décrit dans le cadre d'une expérimentation conduite avec entreprise du domaine de l'aéronautique.While it has been established for many years that the management of Occupational Health and Safety (OHS) is carried out by means of Management Systems, the question of how to measure the performance and the control of these systems is still current. Traditionally, the performance indicators used to measure the performance of Management Systems are: the frequency and severity of absences due to sickness, and work-related diseases. These traditional, retrospective indicators have several constraints and limitations which include the fact that they are based on historical results and cannot be used proactively to handle anomalous situations. The use of the concept of the Balanced Scorecard applied to the field of OHS management responds in part to deficiencies identified in the sole use of traditional OHS indicators. A case study of the OHS Balanced Scorecard applied to two key health and safety management processes (regulatory compliance and risk management) is described as part of an experiment with a company in the aerospace sector

Indicateurs et tableaux de bord pour la prévention des risques en santé-sécurité au travail

While it has been established for many years that the management of Occupational Health and Safety (OHS) is carried out by means of Management Systems, the question of how to measure the performance and the control of these systems is still current. Traditionally, the performance indicators used to measure the performance of Management Systems are: the frequency and severity of absences due to sickness, and work-related diseases. These traditional, retrospective indicators have several constraints and limitations which include the fact that they are based on historical results and cannot be used proactively to handle anomalous situations. The use of the concept of the Balanced Scorecard applied to the field of OHS management responds in part to deficiencies identified in the sole use of traditional OHS indicators. A case study of the OHS Balanced Scorecard applied to two key health and safety management processes (regulatory compliance and risk management) is described as part of an experiment with a company in the aerospace sector.S'il est acquis depuis de nombreuses années que la gestion de la Santé-sécurité au travail (SST) s'effectue par le biais de Systèmes de Management (SMS), la question de la mesure de la performance et du pilotage de ces derniers reste d'actualité. Traditionnellement, la mesure de la performance de ces SMS est fondée sur l'utilisation d'indicateurs de résultats : fréquence et gravité des arrêts de travail et des maladies professionnelles. Ce type d'indicateurs « traditionnels » « a posteriori » présente plusieurs contraintes et limites. Ils sont construits à partir de résultats antérieurs et ne permettent pas, entre autre, de corriger les situations déviantes jamais survenues auparavant. Une transposition du concept de Tableau de Bord « prospectif » appliqué au domaine de la gestion de la SST permet de répondre en partie aux lacunes identifiées avec l'utilisation des seuls indicateurs SST « traditionnels » Un cas pratique de Tableau de Bord « prospectif » en SST appliqué à deux principaux processus de gestion de la Santé-Sécurité (maîtrise des conformités réglementaires et des risques professionnels) est décrit dans le cadre d'une expérimentation conduite avec entreprise du domaine de l'aéronautique

New Balanced Scorecard leading indicators to monitor performance variability in OHS management systems

While it has been established for many years that the management of Occupational Safety and Health (OHS) is carried out by means of management systems, the question of how to measure the performance and control of these systems is still current. Uncertainties related to their operation and the difficulty of gathering information about their level of performance makes control of performance variability a challenge. This article addresses this problem. It is in three parts. The first part outlines the general context. It describes traditional health and safety indicators, the links between processes in management systems and establishes the requirements of resilience engineering. An advanced indicators model is proposed. The second part describes the Balanced Scorecard tool. An Occupational Health and Safety (OHS) Balanced Scorecard model is built using the control of regulatory compliance sub-process. The final part presents some specific examples of compliance control indicators, which are the results of an experiment carried out in a French aerospace company

The Contribution of Balanced Scorecards to the Management of Occupational Health and Safety

International audienceWhile it has been established for many years that the management of occupational Health and Safety (OHS) is carried out by means of Management Systems, the question of how to measure the performance and the control of these systems is still current. This article addresses this problem, and discusses the contribution of the use of advanced indicators integrated into a Balanced Scorecard. Traditionally, the performance indicators used to measure the performance of Management Systems are: the frequency and severity of absences due to sickness, and work-related diseases. These traditional, retrospective indicators have several constraints and limitations which include the fact that they are based on historical results and cannot be used proactively to handle anomalous situations. The use of the concept of the Balanced Scorecard (Kaplan & Norton, 1996) applied to the field of OHS management responds in part to deficiencies identified in the sole use of traditional OHS indicators. A case study of the OHS Balanced Scorecard applied to two key health and safety management processes (regulatory compliance and risk management) is described as part of an experiment with a company in the aerospace sector

Proceedings of the fourth Resilience Engineering Symposium

These proceedings document the various presentations at the Fourth Resilience Engineering Symposium held on June 8-10, 2011, in Sophia-Antipolis, France. The Symposium gathered participants from five continents and provided them with a forum to exchange experiences and problems, and to learn about Resilience Engineering from the latest scientific achievements to recent practical applications. The First Resilience Engineering Symposium was held in Söderköping, Sweden, on October 25-29 2004. The Second Resilience Engineering Symposium was held in Juan-les-Pins, France, on November 8-10 2006, The Third Resilience Engineering Symposium was held in Juan-les-Pins, France, on October 28-30 2008. Since the first Symposium, resilience engineering has fast become recognised as a valuable complement to the established approaches to safety. Both industry and academia have recognised that resilience engineering offers valuable conceptual and practical basis that can be used to attack the problems of interconnectedness and intractability of complex socio-technical systems. The concepts and principles of resilience engineering have been tested and refined by applications in such fields as air traffic management, offshore production, patient safety, and commercial fishing. Continued work has also made it clear that resilience is neither limited to handling threats and disturbances, nor confined to situations where something can go wrong. Today, resilience is understood as the intrinsic ability of a system to adjust its functioning prior to, during, or following changes and disturbances, so that it can sustain required operations under both expected and unexpected conditions. This definition emphasizes the ability to continue functioning, rather than simply to react and recover from disturbances and the ability to deal with diverse conditions of functioning, expected as well as unexpected. For anyone who is interested in learning more about Resilience Engineering, the books published in the Ashgate Studies in Resilience Engineering provide an excellent starting point. Another sign that Resilience Engineering is coming of age is the establishment of the Resilience Engineering Association. The goal of this association is to provide a forum for coordination and exchange of experiences, by bringing together researchers and professionals working in the Resilience Engineering domain and organisations applying or willing to apply Resilience Engineering principles in their operations. The Resilience Engineering Association held its first General Assembly during the Fourth Symposium, and will in the future play an active role in the organisation of symposia and other activities related to Resilience Engineering