Valuing service design: Lessons from SROI

This paper describes lessons learned through the use of a Social Return On Investment (SROI) approach to evaluate a completed Service Design project with a large vocational training company. It is written by the Service Design team that led the original project and who subsequently used SROI to evaluate its impact. Experiencing the SROI evaluation process first-hand, in a live setting, is the approach by which the authors develop a discussion about its potential fit with Service Design processes. The SROI method enabled both the design team and the case-study organisation to acknowledge and measure additional social/stakeholder benefits created through the design work. These elements would not have been visible in a traditional ROI evaluation. There is the promise of a useful fit between SROI and Service Design in larger projects. The approach could be used as a framework for forecasting and evolving indicators for likely social impacts (and their financial proxies) throughout a Service Design project, to guide decisions at each stage. Its usefulness depends, however, on there being a will at Design Management level to rehearse the approach and develop tailored approaches towards it. In the current study, the method was found to be time-intensive for the Service Design team as lay-users and also for some key project stakeholders, but that could be better managed with experience. SROI will not suit every project, however may fit very well with those projects that already count a full business plan amongst their deliverables. One of the main limitations encountered in using the SROI process was difficulty identifying appropriate proxies for the calculations. It is proposed that social benefit might be expressed to multidisciplinary co-design teams through visual and emotive means rather than in quantitative, financial terms. Such ‘visual proxies’ would better fit with the semantic mode of design

Recognizing risk-of-failure in communication design projects

The pace of commercial graphic design practice presents very few opportunities to conduct user research after a project’s launch. This makes the design team’s ability to anticipate and address risks during the design development phase even more important, recognized in the astute observation from Tim Brown, CEO of leading international design group IDEO, that sometimes you must “fail early to succeed early.” This paper presents the methods and strategies used by the Centre for Design Research’s (CfDR) creative team to mitigate risk during three communication design case-study projects. Elements of failure are identified in each of the three cases and presented, with discussion of where and why they occurred, and the possible approaches for reducing the risk of such problems re-occurring. To provide structure to the discussion, the paper frames each contributory issue as either a usability, communication or technical failing. The analysis demonstrates that the factors contributing to design process failures are often complex and multi-layered. To avoid a poor design project outcome, it is evident that consistent risk monitoring is present in all stages of a design project, but might be improved by better understanding how issues change their degree of importance and potential negative impact during the course of the project. Developing a mechanism to enable teams to objectively identify and manage these fluctuating project risks, will contribute to a more coherent and effective strategy for recognizing and managing future design projects

Short Takes : State and local governments curtail spending

Federal Reserve District, 5th ; Budget ; Cities and towns

Marriage, Specialization, and the Gender Division of Labor

A customary gender division of labor is one in which women and men are directed towards certain tasks and/or explicitly prohibited from performing others. We offer an explanation as to why the gender division of labor is so often enforced by custom, and why customary gender divisions of labor generally involve both direction and prohibition. Our model builds on the literature on the marital hold-up problem, and considers both problems in choice of specialty and human capital acquisition in a framework in which agents learn a variety of skills and must search for a marriage partner on the marriage market. We show that wasteful behavior may emerge due to strategic incentives in career choice and human capital acquisition, and that both problems may be mitigated through the customary gender division of labor. We find, however, that a gender division of labor is not Pareto-improving; one gender is made worse off. Both the distributional effects and welfare gains to a customary gender division of labor decrease as opportunities to exchange in markets increase.

A Human Capital-Based Theory of Post Marital Residence Rules

In pre-modern societies the residence of a newly-wedded couple is often decided by custom. We formulate a theory of optimal post-marital residence rules based on contracting problems created by the nature of pre-marriage human capital investments. We argue that a fixed post-marital residence rule may mitigate a hold-up problem by specifying marriage terms and limiting possibilities for renegotiation; the trade-off is that the rule may prohibit beneficial renegotiation of post-marital location. A point of interest of our approach is that the magnitude and direction of transfers accompanying marriage are endogenous. We apply our theoretical results to understanding cross-cultural post-marital residence patters. We find some predictive ability in variables related to outside options, control over the environment, and potential degree of social control.Marriage, Bargaining, Hold-up Problem, Dowry, Bride-Price

A Human Capital-Based Theory of Post-Marital Residence Rules

In pre-modern societies the residence of a newly-wedded couple is often decided by custom. While researchers have analyzed factors leading to particular post-marital residence patterns, no one has explained why a society should have a customary rule in the first place. Our theory stems from contracting problems created by the nature of pre-marriage human capital investments. We argue that a fixed post-marital residence rule may solve a hold-up problem by specifying marriage terms and limiting possibilities for renegotiation; the trade-off is the rule may prohibit beneficial renegotiation of post-marital location. We compare alternative residence rules (or lack thereof) under different degrees of location specificity of human capital and environmental uncertainty. We apply our theoretical results to Murdock's (1967) 862-society data set, augmented with climate data. We find some predictive ability in variables related to outside options, control over the environment, and potential degree of social control.

Marriage, Specialization, and the Gender Division of Labor

A customary gender division of labor is one in which women and men are directed towards certain tasks and/or explicitly prohibited from performing others. We offer an explanation as to why the gender division of labor is so often enforced by custom, and why customary gender divisions of labor generally involve both direction and prohibition. Our model builds on the literature on the marital hold-up problem, and considers both problems in choice of specialty and human capital acquisition in a framework in which agents learn a variety of skills and then enter the marriage market. We show that wasteful behavior may emerge due to strategic incentives in career choice and human capital acquisition, and that both problems may be mitigated through the customary gender division of labor. We find, however, that a gender division of labor is not Pareto-improving; one gender is made worse off. Both the distributional effects and welfare gains of a customary gender division of labor decrease as opportunities to exchange in markets increase.earnings inequality, income inequality, gender, race, and ethnicity differences

NEUROCHEMICAL STUDIES OF ATTENTION-DEFICIT/HYPERACTIVITY DISORDER MEDICATIONS IN THE STRIATUM AND NUCLEUS ACCUMBENS OF THE FISCHER 344 RAT

Stimulant medications such as D-amphetamine, mixed-salts (75% D- and25% L-) amphetamine; Adderall®, and methylphenidate are first-line treatmentsfor Attention-Deficit/Hyperactivity Disorder (ADHD). In vivo studies havepredominantly focused on these stimulants in the context of drug abuse, andtheir therapeutic mechanistic properties are only theoretical. Previously, in vivotechniques have been limited by poor temporal and spatial resolution, andcharacterizations of these medications in rodent models have not been possibleat low, clinically relevant levels. In order to address these issues, our laboratoryused in vivo high speed chronoamperometric microelectrodes to characterize theeffects of local applications of D-amphetamine, L-amphetamine, D,Lamphetamine,and Adderall® at low levels in the striatum and nucleusaccumbens of 3-6 month old, male Fischer 344 (F344) rats. Our results showedsignificant differences between the faster kinetics of dopamine (DA) releasesignals caused by D,L-amphetamine and the slower kinetics resulting from Damphetamine.These data support that resulting DA concentrations evoked by DandD,L-amphetamine are correlated with the amount of D-amphetamine in thedrug and only the time courses of the signals are affected by L-amphetamine.Additionally, locally applied D- and L-amphetamine caused DA release signalswith similar amplitudes or concentrations of evoked DA; however, the signalswere significantly faster for L-amphetamine. Adderall® caused significantlygreater DA release that lasted over a longer time course compared to DA releasecaused by D- or D,L-amphetamine. These data support the hypothesis thatamphetamine isomers, alone or in combination, interact differently with the DAtransporter (DAT) to subsequently cause reversal of transport of DA out ofpresynaptic membranes of DA neuronal projections. Finally, reversemicrodialysis studies were carried out to assess low levels of D-amphetamine,Adderall® (75% D-, 25% L-amphetamine), methylphenidate, and a new mixedsaltsamphetamine that we referred to as Reverse Adderall (75% L-, 25% Damphetamine)in the striatum of F344 rats. These data reveal a stimulantconcentration-response curve for DA with double plateaus that may be explainedby dual mechanisms of reverse transport of DA through the DAT. In addition,reverse microdialysis of methylphenidate caused DA overflow similar to theeffects of the other stimulants

Banning open carry of unloaded handguns decreases firearm-related fatalities and hospital utilization.

BackgroundSince 1967, in California it has been illegal to openly carry a loaded firearm in public except when engaged in hunting or law enforcement. However, beginning January 1, 2012, public open carry of unloaded handguns also became illegal. Fatal and non-fatal (NF) firearm injuries were examined before and after adoption of the 2012 ban to quantify the effect of the new law on public health.MethodsState-level data were obtained directly from California and nine other US state inpatient and emergency department (ED) discharge databases, and the Centers for Disease Control Web-Based Injury Statistics Query and Reporting System. Case numbers of firearm fatalities, NF hospitalizations, NF ED visits, and state-level population estimates were extracted. Each incident was classified as unintentional, self-inflicted, or assault. Crude incidence rates were calculated. The strength of gun laws was quantified using the Brady grade. There were no changes to open carry in these nine states during the study. Using a difference-in-difference technique, the rate trends 3 years preban and postban were compared.ResultsThe 2012 open carry ban resulted in a significantly lower incident rate of both firearm-related fatalities and NF hospitalizations (p<0.001). The effect of the law remained significant when controlling for baseline state gun laws (p<0.001). Firearm incident rate drops in California were significant for male homicide (p=0.023), hospitalization for NF assault (p=0.021  male; p=0.025 female), and ED NF assault visits (p=0.04). No significant decreases were observed by sex for suicides or unintentional injury. Changing the law saved an estimated 337 lives (3.6% fewer deaths) and 1285 NF visits in California during the postban period.DiscussionOpen carry ban decreases fatalities and healthcare utilization even in a state with baseline strict gun laws. The most significant impact is from decreasing firearm-related fatal and NF assaults.Level of evidenceIII, epidemiology

Academic Outcomes of Cooperative Education Participation

Academic Outcomes of Cooperative Education ParticipationOutcomes and benefits of cooperative education (co-op) participation have been welldocumented; however, they have focused primarily on grade point averages (GPA) and careeroutcomes. Previous work on predictors of participation shows no significant differences bygender in the aggregate, but there are significant differences by ethnicity and major. Women inMechanical Engineering and Aerospace Engineering (especially Hispanic women) persist athigher rates than men, possibly indicating that gender becomes significant in academicoutcomes. One reason students may not participate in co-op is the perception of increased time tograduation; however, other benefits may outweigh that. This research furthers the literature byexamining academic outcomes not previously considered, such as persistence in engineering andtime to graduation. The work is situated at the intersection of ethnicity/race and gender, aimingto answer the following questions: 1) what are the academic outcomes of co-op participation and2) focusing on diversity, which underrepresented groups and disciplines experience or benefit themost from co-op participation?This study uses a longitudinal database of engineering students across six institutions, includingco-op participants and non-participants. The sample includes undergraduate students fromAerospace, Chemical, Computer, Civil, Electrical, Industrial & Systems, and MechanicalEngineering majors. Propensity score analysis is a preferred method to reduce potential selectionbias in the data; therefore, it is applied in this study. Outcome variables include whether or not astudent graduated from a particular institution, persistence in engineering, and time tograduation. Results are expected to show that co-op students are more likely to graduate inengineering with higher GPAs than their non-participant counterparts, although they will takelonger to graduate. The implications of this study can be used by administrators and educators tounderstand differences in how co-op affects a diverse population of students, especially thosefrom underrepresented groups. The research will also inform co-op program policy making