Information systems offshore outsourcing: a descriptive analysis

Purpose - The present paper has as its aim to deepen in the study of Information Systems Offshore Outsourcing, proposing three essential steps to make this decision: weighing up the advantages and risks of Offshore Outsourcing; analysing the taxonomy of this phenomenon; and determining its current geography. Design/Methodology/Approach - With that objective in mind, it was decided to base the research work on the literature about this topic and the review of reports and statistics coming from different sources (consultants, the press, public institutions, etc.). Findings - Offshore Outsourcing has grown vertiginously in recent years. Its advantages exceed even those of onshore outsourcing, though it also involves greater risks derived from the (cultural and physical) distance existing between customer and provider. Various types of services and customer-provider relationships hide under the umbrella of Offshore Outsourcing; i.e. it is not a homogeneous phenomenon. The main Offshore Outsourcing customers can be found in the USA and Europe, mainly in the UK but also in other countries such as Germany and France. As for provider firms, most of them are located in Asia −outstandingly in India but also in China and Russia. At present, there are important providers scattered in other continents as well. Originality/Value - The conclusions suggest that the range of potential Offshore Outsourcing destinations must be widened and that the search for a provider cannot be based exclusively on cost savings; other considerations such as quality, security and proximity of the provider must also be taken into consideration. That is precisely the reason why the study of new countries like Spain as Offshore Outsourcing destinations is proposed

A descriptive analysis of IT outsourcing configuration

Information Systems (IS) outsourcing is a growing phenomenon in present-day firms that has generally been characterised with an insufficient level of detail and analysis. This is mainly due to the fact that outsourcing has been studied as a set of homogeneous services, failing to distinguish that there is a variety of contracts and ways to implement the outsourcing relationship. That is why this paper seeks to focus on all the aspects which define outsourcing contracts and relationships through the results of a survey carried out among the largest Spanish firms, suggesting the foreseeable future with respect to outsourcing in those companies

La dirección de recursos humanos a través de la cultura ética empresarial

Siendo la ética un valor fundamental de la cultura empresarial, podemos aprovechar el mecanismo de implantación y cambio cultural para dirigirla. A pesar de ser un camino dificultoso en costes monetarios y tiempo, es uno de los más seguros para alcanzar unos valores éticos que sean conocidos, compartidos y después practicados por todos los iembros jerárquicos de la organización. En este sentido, proponemos una metodología concreta de actuación para mejorar los valores éticos de la empresa a través de la cultura organizacional

Facebook and Academic Performance: A Positive Outcome

The objective sought with the present paper consists in analyzing the literature about Facebook in order to know the conclusions of the different works with regard to its influence on those results. The examination of 37 papers devoted to this thematic area allows us to know which journals publish more about the impacts that Facebook has on academic performance, which data collection methods are more often used, which topics emerge in parallel to the use of Facebook in the academic context, and which countries are more prolific in this field. The conclusions suggest that, despite the divergence of results, the overall outcome is positive when it comes to the use of Facebook in academic environments

Social networks in cultural industries

Although cultural industries can benefit from social networks in many ways, few Spanish studies examine the extent to which firms within this economic sector actually use such networks. This study's objective is to investigate the role of online social networks in Spanish cultural firms. The study begins with a literature review on cultural industries and social networks. Then the study proceeds to a Delphi analysis that draws upon experts' opinions. Results reveal a predominance of utilitarian uses over expressive ones, as well as an overriding use of proactive motivations rather than reactive ones within the context of cultural firms' use of social networks. The study confirms the profitability of these networks and the transfer of influence or power from providers to the consumers of cultural goods and services

Information systems contracts and relationships: A Spanish perspective

Despite the proliferation of academic research on information systems outsourcing, not many studies analyze the characteristics of outsourcing contracts. This research aims to provide an in-depth description of information systems outsourcing. An additional objective is to examine how these characteristics evolve over time. Finally, this study reports on the usefulness of measuring such characteristics over time to assess the maturity level of the information systems outsourcing. This study gathers the data from the responses of the information systems managers of the largest Spanish firms to a questionnaire. This longitudinal study covers 12 years of research and compares authors' previous research results with the results of this study

ICT in higher education: an experience with e-books

The present paper seeks to explain the diverse advantages of virtual books and also the main barriers that make it difficult their implementation in the classroom. A brief review of the literature on ICT, e-learning, distance education and e-books will be complemented with a case study about the preparation, development and implementation of an e-book. The paper could be helpful both for systems analysts and for teachers when they are developing and implementing e-books

Information Systems Outsourcing reasons and risks at the largest Spanish firms

El outsourcing de sistemas de información es una práctica habitual en las empresas en imparable crecimiento. Por ello resulta imprescindible conocer en profundidad cuáles son las razones que llevan a las empresas a externalizar y cuáles son los principales riesgos inherentes a esta práctica. El presente trabajo hace una propuesta de estas razones y riesgos y las valora en el caso de las mayores empresas españolas a través de una encuesta que se ha replicado por segunda vez. El análisis longitudinal permite trazar tendencias y evaluar la continuidad y el cambio en las razones y riesgos del outsourcing. Aunque las razones siguen una tendencia bastante estable, en los últimos años los riesgos se han modificado en cuanto a su valoración. En cualquier caso, la propuesta de razones y riesgos debería ser tenida en cuenta por los directivos, previa a cualquier decisión de outsourcing.Information Systems Outsourcing is a common practice in companies with unstoppable growth. It is therefore essential to know in depth what are the reasons that lead companies to outsource and what the major risks are inherent in this practice. This paper makes a proposal for these reasons and risks and it assesses them in the case of the major Spanish companies through a survey that was replicated twice. The longitudinal analysis allows to draw trends and to assess continuity and change in the reasons and risks of outsourcing. Although the reasons are fairly stable the risks have changed, in terms of their valuation trend in recent years. In any case the proposed reasons and risks should be taken into account by management, prior to any outsourcing decision

Facebook in teaching: strengths and weaknesses

Purpose – The use of online social networks has experienced a vertiginous increase in the last few years, and young people appear as the key players in this trend. Immersed, educated and raised in the middle of technology, the new student generation is one of digital natives. Instead, lecturers are digital immigrants, but the authors have the responsibility to turn a technology which can be a distraction into a teaching tool. Facebook is an example of Web 2.0 technology that owns a huge potential in the field of education. The purpose of this paper is to show the teaching experience with the Facebook social network in human resource management degree subjects, for the purpose of highlighting its strengths and weaknesses. Design/methodology/approach – A survey was carried out among university students in order to reach the goal. A total of 191 students were asked to give their opinion about the use of Facebook in teaching, achieving 125 valid answers. Findings – Facebook can positively impact on the performance of students, who are satisfied with the experience and think that the information obtained in Facebook can improve their training. More negative attitudes towards Facebook appeared among those students who had not used it. Originality/value – The paper summarises the strengths and weaknesses of Facebook through a literature review and assesses them via a survey

Outsourcing and strategy in Spanish town halls: a field study

Purpose – This study seeks to analyse the links between strategies, structures and processes in the case of the largest Spanish town halls, using the Miles and Snow's models about organisational strategies, and asking the following questions: “What is the situation of municipal services' outsourcing in the largest Spanish town halls?”; “Do Spanish town halls follow the strategies suggested in Miles and Snow's model?”; and “Is there a relationship between the strategic position adopted by town halls and their stance on outsourcing?”. Design/methodology/approach – In order to achieve these aims a questionnaire was administered to the human resource managers in the town halls of the largest Spanish cities. Findings – The paper finds that outsourcing is a complement, which seeks to improve the services delivered, and local institutions do not resort to it due to a lack of internal resources but as a way to complement their own capabilities. Originality/value – The paper has identified three distinct strategic profiles in the town halls interviewed which coincide with the profiles that Miles and Snow call prospective, defensive and reactive strategies. It reveals that town halls which outsource to a greater extent are the ones which identify more with the prospective or reactive strategy, whereas those which outsource less are closer to the defensive strategy.This work was supported by the University of Alicante (Spain) – Vicerrectorado de Investigación, Desarrollo e Innovación (GRE-09-08) and by Valencia Government – Consellería de Educación de la Generalitat Valenciana (GV72011/029)