Management of Tourism Crisis in the Middle East

This study looks for to recognize the realism of management of tourism crisis in Jordan (Amman Hotels’ Bombing case study). In order to show the role of the management and its effects in facing the tourism crisis in Jordan, the researcher will try to handle a group of points: finding a special concept for tourism crisis, crisis generative environment, management of tourism crisis, and studying Jordan management of the Hotel bombing in Amman. To clarify and achieve the objectives of the research, the researcher adopted the descriptive analytical approach to what is stated in the most important books and references Arab and foreign periodicals, statistics, and official reports relating to the ethics of the research. It is recommended, in this study, to provide training opportunities for all people who have a role in the management of tourism crisis especially in the communication sector, the massive presence of police in the tourism site, hotels, and all the tourism places under the condition of not being seen, and to provide the qualified policemen with modern defensive weapons

THE FOUNDATIONS OF SELECTING CULTURAL TOURISM PRODUCT IN JORDAN

This study comes to get acquainted with the adopted methods and principles of the procedure of choosing and conversion the culture milestone to tourism product by implementing Delphi method for testing and conclusion the requested information, which is summed up in asking set of questions, prepared in advance, on experts and consultants from the tourism sectors to stand on their opinions in the procedure and it's dynamic of choosing the tourism product. The descriptive method was utilized to analyze the data and the information that has been collected through the interviews, and the available data in the books and the researches related to the research subject. The most significant results concluded by the study are that the factors for the sites of the culture tourism in Jordan contain three sets: The originality and the uniqueness of the sites; the merchandising and the marketing of the sites; and the issue of the political identity. As well the study showed the tourism centers, that are distinguished by the originality and the uniqueness have a big role in the tourism attraction. It was obvious that there is interference between maintaining the civilized inherited and the culture tourism; the culture tourism is based on three principles: maintaining the civilized inherited; converting it to tourism product; and investing it economically. It is clear that there is a possibility for the tourism territories to rise and develop under the globalism and the local societies could play a role in framing their own tourism territories through a national and international network system as the case in Petra, the Dead Sea and Aqaba

THE FOUNDATIONS OF SELECTING CULTURAL TOURISM PRODUCT IN JORDAN

This study comes to get acquainted with the adopted methods and principles of the procedure of choosing and conversion the culture milestone to tourism product by implementing Delphi method for testing and conclusion the requested information, which is summed up in asking set of questions, prepared in advance, on experts and consultants from the tourism sectors to stand on their opinions in the procedure and it's dynamic of choosing the tourism product. The descriptive method was utilized to analyze the data and the information that has been collected through the interviews, and the available data in the books and the researches related to the research subject. The most significant results concluded by the study are that the factors for the sites of the culture tourism in Jordan contain three sets: The originality and the uniqueness of the sites; the merchandising and the marketing of the sites; and the issue of the political identity. As well the study showed the tourism centers, that are distinguished by the originality and the uniqueness have a big role in the tourism attraction. It was obvious that there is interference between maintaining the civilized inherited and the culture tourism; the culture tourism is based on three principles: maintaining the civilized inherited; converting it to tourism product; and investing it economically. It is clear that there is a possibility for the tourism territories to rise and develop under the globalism and the local societies could play a role in framing their own tourism territories through a national and international network system as the case in Petra, the Dead Sea and Aqaba

The State of Academic Research Advancement in Hospitality: A 5- Year Review From 2018 To 2022 of the Jordanian Universities

Scientific research in the field of hospitality occupies a distinguished position in various research aspects, as it constitutes an important proportion of scientific research related to management, especially business administration, as well as an important aspect of practical research related to social and human sciences. For this reason, this study is presented to track the development of scientific research in the field of hospitality in Jordan and the aspects it touched upon. A comprehensive systematic review approach of five years of hospitality-published research on google scholar was carried out by tracking the official website of scholars in Jordanian universities. A total of 73 hospitality-related articles on Google Scholar by Jordanian scholars at public universities over the past five years were collected and analyzed for this review. The results showed that there is an abundance of research products for the year 2021, that researchers at the University of Jordan are the most scientifically productive in hospitality research, and that most of the research interests were related to human resource management in the field of hospitality. This study provides an important theoretical contribution to guide future researchers to future issues of interest to the hospitality sector in Jordan that were not addressed by the researchers

The Strategic Deployment of Information Systems Attributes and Financial Performance in The Hospitality Industry

The purpose of this article is to explore the strategic value, resources, and capabilities of information systems, as well as their effect on financial performance in the Jordanian hotel business Design/methodology/approach- The research was carried out on a representative sample of Jordanian hotel establishments. It uses the framework developed by Bharadwaj as a guide to assist firms in addressing the management of information systems and developing a better competency in that area. Research limitations/implications – This study contributes to the establishment of a new framework of analysis in the literature on information systems management by introducing a perspective of analysis for the study of the strategic deployment of information systems attributes that is based on the resource-based view of the hospitality industry. This perspective of analysis is used in the study of the strategic deployment of information systems attributes. Practical implications – This paper provides a useful framework for beginning the diagnosis of the situation of each hotel in terms of its available information systems resources and capabilities, as well as for identifying and selecting the information systems resources and capabilities that make the greatest contributions to the profitability and quality of the hotel. Originality/value – In order to determine which information systems resources and competencies are most significant in the creation of unique hotel competences, this effort will assist in identifying those that are most important

Assessments of Guest Technologies in Five Stars Hotel at Aqaba Special Economic Zone Authority (ASEZA)

The purpose of this study is to look at the effects of website management, technology level, and innovation on customer satisfaction in five-star hotels in Aqaba, Jordan. Among the 450 surveys distributed to hotel guests, 235 were filled out completely and returned. To investigate the connections between the variables, an (Smart PLS 4) analysis was used. Website management was shown to have a positive and statistically significant link (T = 2.909, p = 0.004) with customer satisfaction. There was a significant positive link between the hotel technology level and customer happiness (T = 10.160, p 0.001). The research found a statistically significant positive link between innovation and consumer happiness (T = 2.160, p = 0.031). In terms of the moderating effects of innovation, the research discovered that innovation did not substantially modify the link between website management and customer satisfaction (T = 0.636, p = 0.525). The research revealed a substantial moderating effect (T = 2.822, p = 0.005), however innovation was shown to reduce the influence of technology level on consumer satisfaction. In light of these results, it is suggested that the management of five-star hotels in Aqaba place a greater emphasis on better website management techniques and the enhancement of technical services. Furthermore, encouraging innovation should be approached cautiously due to the lack of data on the impact it has on the link between technology and consumer happiness. The findings of this study provide Aqaba hotel managers with useful information for improving guests experiences, which should result in happier visitors who are more likely to return and spread the good news about their stay

The Management of Tourism Crises in Jordan: Amman Hotels' Bombing Case Study.

This study seeks to identify the reality of the management of the tourism crisis in Jordan (Amman Hotels' Bombing case study), in order to show the role of the management and how it affects the tourism crisis in Jordan, The researcher has tried to handle numerous points including finding a special concept for a tourism crisis, what a crisis generative environment is, the management of the tourism crisis, and all this by studying the Jordanian management approach during the Hotel bombing in Amman. To clarify and achieve the objectives of the research, the researcher adopted a descriptive analytical approach of what was stated in\ud the most important books and references in both Arab and foreign periodicals and journals, statistics, and some of the official reports relating to the ethics of the research. It is recommended in this study that there is a need to provide training opportunities for all people who have a role in the management of tourism crises especially in the communication sector. This also includes a massive presence of police in the tourism sites, hotels, and indeed in all the tourism areas under the condition of secrecy. It is also suggested that well qualified policemen be provided with modern defensive weapons

Towards Sustainable Documentation of Geographical Names of Touristic and Heritage Sites in Occupied Jerusalem Using Geographical Information System (GIS)

Geographical Information System (GIS) is an important tool in documenting and managing archaeological and heritage sites in the city of Jerusalem in order to benefit from its high capabilities in monitoring, documentation, analysis, presentation and other capabilities required by the documentation of archaeological and heritage sites in Jerusalem with their Arabic names, which deal with large amounts of spatial and descriptive data, also to maximize the use of spatial data collected on archaeological and heritage sites in Jerusalem, and the conversion of geographical databases electronically, which allows more than one user or management access to data and modifying it simultaneously, which saves a lot of time, effort and cost in medium to long term, giving later a wide horizon for disseminating data and designing practical applications, and contributing to the electronic and comprehensive documentation processes of archaeological and heritage sites in the city of Jerusalem in a sustainable manner. The study has concluded that it is important to adopt modern technology systems in documenting Arabic names of heritage sites in order to preserve these names for future generations and to resist the Judaization and preservation of these names over time. Moreover, this study recommended to adopt the proposed documentation system and to expand the processes of building electronic databases to Jerusalem and other Palestinian cities in order to sustainably protect it based on scientific foundations that contribute in providing the electronic database. Keywords: Geographic Information System (GIS), Spatial Decision Support System (SDSS), Logical Model, Physical Model, (RS) Remote Sensing), occupied Jerusalem.

Evaluation of the Contents of the Five Stars Hotel Website and Customer Orientation

The objectives of this study are multifold: to investigate the functionality of hotel websites through a content review and to gauge customer perceptions of the value of hotel website design. To conduct the study, hotel websites were combed for numerical and visual information. Providers of information are evaluated based on their unique and comprehensive expertise measurements. The research is based on two key components: a report on all 37 five-star hotels in Jordan that analyzes their website layout in terms of population, and a survey of 100 hotel guests to ascertain how they interpret hotel websites. This proposed study is the first of its kind, with the objective of establishing a methodology for evaluating all hotel measurements provided by hotel websites. The following are the findings: When the independent variable (marketing orientation) has a value of T = 7.519, the coefficient of simple linear regression has statistical significance (Customer Orientation). The fact that Aqaba Zone Advertising and Customer Oriented Classified Hotels have a statistically significant effect on their categorization is acknowledged, as Aqaba Zone Advertising and Customer Oriented Classified Hotels have a significant effect on the coefficient of simple linear regression equation (0.605). As a result, hotel management may employ a specific predictive evaluation model to analyze their hotels websites from two perspectives: that of the management team and that of the consumers. For the first time, this analysis brings together claims from both perspectives (hotel managers and clients)

Supply Chain Management and Organizational Performance: The Moderating Effect of Supply Chain Complexity

This study investigates the relationship between various factors in supply chain management (customer relationship, level of information, sharing postponement, sharing quality of information, and strategic supplier partnership) and their impact on organizational performance. This research relies on primary data collected through the use of questionnaires. The research will concentrate on Jordans tourist industry. Only 261 were approved and examined using SmartPLS.The results of the study indicate that sharing postponement, sharing quality of information, and strategic supplier partnership have a strong positive impact on organizational performance. However, the relationship between customer relationship and organizational performance is not statistically significant. The relationship between level of information and organizational performance is statistically significant. These findings suggest that organizations can improve their performance by implementing strategies to manage and optimize these factors in their supply chain. This study also evidenced that Supply Chain Complexity as moderator helps increase organiizational performance by interacting with Strategic Supplier Partnership, Level of Information, Sharing Quality of Information, Sharing Postponement. However, it should be noted that there is some inconsistency in the results compared to previous studies, and the relationship between these factors and organizational performance is still not fully understood. This highlights the need for further research in this area to gain a better understanding of how these factors impact organizational performance