Hospitality retail operations types and styles in the management of human resources

This article explores the relationship between the service operation type adopted by organisations and the style of human resource management (HRM) which best fits with it. The degree of standardisation and the level of tangibility in the service offer are shown as being the critical ‘strategic drivers’ of this process. Four distinct operations types are identified and four corresponding ‘ideal’ HRM styles are introduced. Within hospitality retailing it is possible to identify that three of these operations types are prevalent. Three short case studies, of well-known exponents in the hospitality industry of these types, are utilised to explore the extent to which their actual HRM styles correspond to the ideals outlined

Country-of-Origin Effects

Chapitre n° 7.International audienc

Exploring the online bidder’s repurchase intention: a cost and benefit perspective

[[abstract]]The success of online auctions is founded on bidders enjoying shopping benefits and on creating bidders’ loyalty. This study investigates the importance of bidders’ repurchase intention along with the corresponding cost and benefit aspects. Therefore, this study integrates transaction cost economics and expectancy confirmation theory to understand the determinants of bidders’ repurchase intention in online auctions. We collected data from a survey questionnaire, and a total of 594 valid questionnaires were analyzed. Partial least squares structural equation modeling was used to assess the relationships of the research model. The findings show that satisfaction has a significant influence on bidders’ repurchase intention, while transaction cost is negatively associated with repurchase intention. Bidders’ satisfaction is determined by confirmation and by the e-service quality of both auctioneers and sellers. Moreover, an auctioneer’s asset specificity and product uncertainty are positively associated with the bidder’s perceived transaction cost. The interaction frequency between bidder and seller is negatively associated with the bidder’s transaction costs. The research results provide a novel approach to understanding bidders’ benefit and cost dimensions in online auction marketplaces. Our findings could guide online auctioneers and sellers in enhancing their offerings