Mediación TIC y su influencia en la satisfacción y desempeño académico de los estudiantes de pregrado

This project proposes to analyze the influence of the TIC mediations as a pedagogical strategy to improve the level of satisfaction and academic performance of the second semester students of surgical instrumentation at Simon Bolívar University of Barranquilla-Colombia. It is a study with a mixed approach, within the emergent paradigm in order to maintain the epistemological coherence with the applied design. The paradigm and design of the research present quantitative and qualitative procedures to give depth to the study. In the quantitative phase, a diagnostic test was carried out to measure the academic performance of the students, which was validated by the judgment of 3 experts, in order to realize validation by Cronbach's reliability coefficient that gave a reliability coefficient of 80%, and then the validated test was applied to the final sample consisting of 40 students. In a second qualitative moment, the Quizlet tool was developed, which is a procedure that is applied during a semester providing knowledge related to aseptic and sterilization techniques, and the Socrative tool which was used to evaluate them. The gain results on the “T de Student” test are below 0.05, which indicates that the TIC mediations increases the academic develop of the students, secure their knowledge promotes teamwork and increases their satisfaction with learning.El presente trabajo de investigación tiene como propósito analizar la influencia de las mediaciones TIC como estrategia pedagógica para el fortalecimiento del nivel de satisfacción y desempeño académico de los estudiantes de segundo semestre del programa académico de instrumentación Quirúrgica de la Universidad Simón Bolívar de Barranquilla-Colombia. La investigación se trabajó bajo un enfoque mixto, dentro del paradigma complementario, esto con el fin de mantener la coherencia epistemológica con el diseño aplicado. El paradigma y enfoque de la investigación presentan procedimientos cuantitativos y cualitativos para darle profundidad al estudio. En su fase cuantitativa se realizó una prueba diagnóstica para medir el desempeño académico de los estudiantes, que fue validada por juicio de 3 expertos y por el coeficiente de confiabilidad de Cronbach, con un índice de confiabilidad del 80%, luego se aplicó la prueba validada a la muestra intencional, conformada por 40 estudiantes. En un segundo momento de corte cualitativo se desarrolló la herramienta Quizlet que constituye un procedimiento aplicado durante un semestre para proporcionar conocimientos relativos a las Técnicas Asépticas y Estéril y la herramienta Socrative para evaluarlos. Los resultados de la prueba T de Student arroja un valor por debajo de 0.05, lo que indica que el resultado es importante, evidenciando que las TIC mejoran el desempeño académico de los estudiantes, refuerza sus conocimientos, promueve el trabajo en equipo e incrementa su satisfacción frente al aprendizaje

Dimensions that characterize loyalty of internal customers in health services

Introduction: satisfaction of internal members of any organization, in particular those which provide medical services, is of a great interest and importance when it comes to achieve high levels of satisfaction and, therefore, loyalty of both patients and their families. Objective: to determine dimensions and attributes to get internal customer satisfaction and loyalty in health institutions in Barranquilla, throughout 2021. Method: an exploratory descriptive study was carried out in healthcare facilities in Barranquilla. The study was conducted in 367 health officials (n=367). Also it was carried out a review of related literature. It was applied a questionnaire to determine the dimensions and attributes. The attributes were grouped by axis according to those with widest impact and, based on this assess, the name of the dimensions was defined taken into account various previous studies and experiences. Factor and principal component analyses were applied. Results: the 79 % of the total variance covered the following dimensions: teamwork, job recognition, working conditions and work benefits. The attributes distributed in the dimensions can certify the high level found. Conclusions: the internal customer is a key factor in any institution, and the proposed attributes for customer satisfaction and loyalty in health institutions are considered adequate