Properties that influence business process management maturity and its effect on organizational performance

Abstract BPM maturity is a measure to evaluate how professionally an organization manages its business processes. Previous research provides evidence that higher BPM maturity leads to better performance of processes and of the organization as a whole. It also claims that different organizations should strive for different levels of maturity, depending on their properties. This paper presents an empirical investigation of these claims, based on a sample of 120 organizations and looking at a selection of organizational properties. Our results reveal that higher BPM maturity contributes to better performance, but only up to a point. Interestingly, it contradicts the popular belief that higher innovativeness is associated with lower BPM maturity, rather showing that higher innovativeness is associated with higher BPM maturity. In addition, the paper shows that companies in different regions have a different level of BPM maturity. These findings can be used as a benchmark and a motivation for organizations to increase their BPM maturity

The impact of process maturity and uncertainty on supply chain performance: an empirical study

The concept of process maturity suggests that a process has a lifecycle that is assessed by the extent to which it is defined, managed, measured, and controlled. Organisational policies, standards, and structures are institutionalised as organisations increase their process maturity, leading to higher levels of process capability. This concept has been applied to supply chains by researchers through the development of a supply chain maturity model for enhanced supply chain performance. In addition, recent studies have shown that improved supply chain performance can also be achieved by reducing supply chain uncertainty. This paper provides an empirical examination of the relationship between process maturity and uncertainty, along with their impact on supply chain performance. Based on this examination, the paper also provides a framework for supply chain improvement

Understanding maturity of collaborative network organizations by using B-ITa processes

Organization’s concerns as controlling costs, improving quality, increasing effectiveness, and managing risk increasingly impose strong requirements on Business-IT alignment (B-ITa). Several Maturity Models came into being for considering improvement actions in B-ITa. The IT-Enabled Collaborative Network organizations (ICoNOs) maturity model specifically addresses the processes needed for achieving B-ITa in networked organizations. We have evaluated ICoNOs maturity model on a case study in an Asian organization. On the basis of this study, we propose to introduce a new domain named as “Cost Management”