The Role of Knowledge Management on Organization Performance "Field Study on Aqaba Special Economic Zone Authority"

The study aims to expose the role of knowledge management on organization performance at Aqaba special economic zone authority (ASEZA), where the researcher uses the questionnaire to collect data, and distribute (35) questionnaires on employees of different management levels and departments, and analyzes (33) of them with a percentage of (94.3%). The researcher has concluded that protecting information from loss or waste, the cost of transferring information to make speedy decisions, and the efficiency of knowledge management in the economy all have plays role on the performance of ASEZA, according to the opinions of the survey. The researcher recommends the following: the necessity for improving the methods of protecting systems, protecting information used in organizations and their sub systems, the need for the existence of scientific methods in order to calculate information costs which will help in reducing costs through the international crisis, trying to reduce expenses, and the needs to increase employee's efficiency through training programs, and also recruit expertise and skills from other professional government departments. Keywords: Knowledge management, information security, information transfer costs, knowledge management efficiency in economy

Leadership Styles among the Administrative Heads of Departments at Irbid University College and its Relationship with Employees' Motivation Toward Work

The present study aimed to detect the type of leadership for heads of departments administrators in Irbid University College and its relationship with employees' motivation toward work, and to achieve these objectives administrated  leadership style scale, and motivation towards work scale on a sample of 123 workers in Irbid University College for the academic year 2015 / 2016, after its achieved validity and reliability, the results showed that (Democratic) style from the standpoint of workers in Irbid university College and the workers have high level of motivation towards work, and there is statistically significant negative relationship at the level of statistical (α = 0.05) between the leadership style (dictatorship) and motivation of workers in Irbid university College towards the work, and there is statistically significant positive relationship at the level of statistical (α = 0.05) between the leadership style (Democratic) and motivation of workers in Irbid university College towards the work. Keywords: leadership style, department heads, Irbid University College, motivation towards wor

DIMENSIONS OF THE QUALITY OF SERVICE IN THE JORDANIAN TOURISM COMPANIES AND THEIR RELATIONS TO CUSTOMER SATISFACTION

The present study aimed to reveal the reality of the dimensions of quality of service in the Jordanian tourism companies and their relationship to customer satisfaction. Preliminary data have been collected from customers through questionnaire has been designed for this purpose, after analyzing the data, the study found a positive relationship between reliability, safety, credibility and tangibility and customers satisfaction among Jordanian tourism companies. While there was no relationship between the responsiveness and eligibility and between customer satisfaction in tourism companies The study recommended that the tourism companies have to continue and concern of all the components of service quality and to enhance it in order to get the satisfaction of employees. The Jordanian tourism companies have to concern over the responsiveness and eligibility regard the respond to the customer needs, and the administration of the company should take care of the customers’ complaints and queries. The employees should shorten some of the actions in order to speed customer service. Signboards should be available at the time of provision of services, and provide a sufficient number of staff who provides service to customers. The companies should raise the efficiency of the staff, raise their deductive ability to perform their roles, provide them with the knowledge to their work, to provide staff with adequate information about the service provided, and the company should pay attention that the staff provides the services with highly skilled