Factors Affecting the Cloud ERP: A Case Study of Learning Resources Department at Jordanian Education Ministry

Enterprise resource planning (ERP) systems have been used by organizations for years, whereas Cloud ERP systems gained an audience a few years ago from practitioners and academicians. As such, there is a migration from the traditional ERP to the Cloud ERP system, and employees in most organizations are accustomed to the traditional ERP system. In order to improve the efficiency and effectiveness of the Cloud ERP system used in the operation stage. Organizations must research the factors that impact users' satisfaction and managerial decision-making. There are a lot of prior studies that measured users' adoption of ERP systems using a technological acceptance model (TAM). Thus, this study also utilized the TAM model to examine the factors influencing users' adoption of Cloud ERP systems. To get the maximum value of the validity and reliability of the findings, the study was conducted in two folds: pre-implementation and post-implementation. In addition, structural equation modelling was employed to reach the findings. Finally, the study identified the technology factor, employee factor, perceived usefulness and ease of use as important variables affecting Cloud ERP adoption; and as essential antecedents influencing managerial decision-making. This study is the first to employ the TAM model in the Cloud ERP area in two waves: pre-post implementation phases. Interestingly, the relationships between the pre-and post-implementation variables do not differ significantly

The Impact of Fiscal Policy and Trade Liberalization on Economic Growth: Evidence from Structural Breaks for Jordan

Purpose: The main purpose of this study is to examine the impact of fiscal policy and trade liberalization on Jordan's economic growth. Design/methodology/approach: The study used Augmented Dicky Fuller unit root tests and Kapetanios unit root tests with structural breaks for the empirical investigation.   Findings: Government spending and taxation have a favourable influence on economic growth, according to the simulation results. Public debt has a negative but negligible effect on economic growth. Economic growth is significantly influenced by trade liberalisation.   Research implications: The consequence is the proportion of spending on infrastructure and human resources should be increased by taxes financing rather than foreign loans. Improving the competitiveness of domestic industries is necessary for free trade to have a positive effect.   Originality/value: This study is innovative due to the absence of research that addresses Fiscal Policy, Trade Openness and economic growth with the structural break in Jordan

An analysis of service quality and complaint handling in the Jordanian healthcare sector: Implications for TQM and customer retention

This study aims to investigate the interconnections among total quality management, service quality, customer retention, and moderating influence of customer complaint handling within the healthcare industry of Jordan. The paper used a quantitative approach, by using PLS-SEM as an approach selected for data analysis. 417 valid replies were gathered. The results found a positive association between total quality management and service quality (p-value < 0.05), underscoring the significance of total quality management principles in improving the provision of healthcare services. The study demonstrates a significant correlation between service quality and customer retention, thereby validating the importance of delivering exceptional healthcare experiences in boosting customer retention. Moreover, it is imperative to acknowledge that the degree of service quality plays a crucial function in facilitating the connection between total quality management and customer retention (p-value < 0.05). Furthermore, it has been demonstrated that customer complaints handling serves as a mechanism for reducing the negative effects of service quality on customer retention. The results offer useful insights for healthcare managers in Jordan, underscoring the significance of integrating total quality management practice, improving service quality, and developing efficient procedures for handling complaints. These approaches are imperative in fortifying customer interactions and augmenting customer retention rates

Enhancing the public value of mobile fintech services through cybersecurity awareness antecedents: A novel framework in Jordan

The study aimed to link cybersecurity awareness and its antecedents to discover the level of public value of using mobile financial services from the perspective of ‘citizens in the government context in Jordan. The quantitative approach was customized to serve the purposes of this study. A convenience sampling method was used based on 550 e-survey Jordanians from whom data were collected. A total of 449 responses were used in the analysis process. A structural equation model was specified to evaluate the developed research model. The results revealed that all hypotheses are accepted at less than P<0.001, cybersecurity awareness and predictions of financial services systems play a significant role in determining the use of financial services systems and generating the value of using financial services. Moreover, combining cybersecurity awareness with public value theory is an important approach to measure the performance of government institutions, especially in the financial services industry. Therefore, these results can be used to develop financial services and meet Jordanians’ requirements. Therefore, providing well-understood dimensions that influence the value of microfinance service use among Jordanians is a necessary process that probably ensures long-term sustainability of microfinance services. Finally, future efforts can explore the benefits and challenges of adopting digital transformation technologies in the public sector and financial services. Furthermore, the term government resilience is likely provided new insights to enhance public administration performance based on technology trends. Digital transformation, integrating government flexibility with the existing research model may influence the overall value of Mobile Fintech Services in Jordan

Short video marketing and consumer engagement: Mediation effect of social sharing

This study aims to examine the complex dynamics of short video marketing, social sharing, and consumer engagement specifically within the tourism sector in Jordan. The study used AMOS software for analysis, gathering data from a total of 468 participants, including both internal and external tourists. The results emphasize the significant impact of short video marketing in stimulating social sharing behaviors among travelers, prompting them to share their experiences on various social platforms, thus expanding the reach of tourism-related content. Moreover, the research reveals the mutual relationship between social sharing and consumer engagement, indicating that sharing behaviors play a crucial role in increasing levels of engagement among tourists. The novelty of this research resides in its concentrated investigation of these associations within the unique context of the Jordanian tourism sector. The study's significance lies in its ability to expand comprehension of digital marketing dynamics in the tourism industry, providing practical insights for marketers seeking to improve brand visibility and engagement in digital spaces. This study enhances the current knowledge base by employing a quantitative approach, establishes a basis for future research endeavors, and offers valuable insights for marketers aiming to maximize the effectiveness of digital marketing strategies

Empirical Analysis of Air Pollution Impacts on Jordan Economy

Pollution and the economy appear to be intertwined throughout human history. Our knowledge of the connection between environmental damage and economic growth is fragmented due to disciplinary biases. Accordingly, the purpose of this research is to gain an understanding of the dynamic relationship that exists between air pollution and the economy of Jordan, as well as to investigate the existence of the Environmental Kuznets Curve (EKC), in order to determine which policy options would be most effective in reducing emissions while still allowing for continued economic growth. This study adopted the Bayer-Hanck Cointegration test and Granger Causality tests to achieve the objectives. Bayer-Hanck cointegration indicate that there exists a long-term relationship between air pollutants and economic growth. Moreover, Granger causality test shows that economic growth has a causal effect on the three air pollutants at a significance level of 0.05. By scholarly contributions to the debate between air pollutants and economic growth, this study aims to fill a gap in the existing literature by investigating the EKC hypothesis and the impacts of air pollution on economic growth in Jordan