Pengaruh Kualitas Pelayanan Dan Harga Terhadap Kepuasan Pelanggan Maskapai Penerbangan Garuda Indonesia Di Kota Solo

Penelitian ini bertujuan untuk menganalisis pengaruh harga, tangible, reliability, responsiveness, assurance, dan emphaty terhadap kepuasan pelanggan maskapai penerbangan Garuda Indonesia. Masalah yang dibahas adalah Bagaimana pengaruh harga, tangible, reliability, responsiveness, assurance, dan emphaty terhadap kepuasan pelanggan maskapai penerbangan Garuda Indonesia. Data yang digunakan dalam penelitian ini adalah data primer yang diperoleh langsung dari kuesioner yang telah diisi oleh 89 responden dengan teknik convenience sampling dimana responden tersebut adalah pelanggan Garuda Indonesia yang tergabung dalam Garuda Frequent Flyer dan sering melakukan penerbangan dengan rute Jakarta-Solo pulang pergi. Metode analisis data yang digunakan adalah uji reliabilitas, uji validitas, uji asumsi klasik (uji normalitas, uji multikolinieritas dan uji heteroskedasisitas), analisis regresi linier berganda dan uji hipotesis (uji t, uji F, koefisien determinasi). Berdasarkan hasil analisis variabel harga berpengaruh signifikan terhadap kepuasan pelanggan diperoleh dari nilai signifikansi 0,001 < α = 0,05 atau H1 diterima. Variabel tangible berpengaruh signifikan terhadap kepuasan pelanggan, dapat dilihat dari nilai signifikansi 0,010 < α = 0,05 atau H2 diterima. Variabel reliability berpengariuh signifikan terhadap kepuasan pelanggan, dilihat dari nilai signifikansi 0,036 < α = 0,05 atau H3 diterima. Variabel responsiveness berpengaruh signifikan terhadap kepuasan pelanggan dengan nilai signifikansi 0,033 < α = 0,05 atau H4 diterima. Variabel assurance berpengarh signifikan terhadap kepuasan pelanggan, dilihat dari nilai signifikansi 0,030 < α = 0,05 atau H5 diterima. Variabel emphaty berpengaruh signifikan terhadap kepuasan pelanggan, dapat dilihat dari signifikansi 0,025 < α = 0,05 atau H6 diterima

PENGARUH CLICKBAIT HEADLINE PORTAL BERITA ONLINE TERHADAP MINAT BACA PELAJAR (Studi Kasus Pada SMA Negeri 1 Karanganyar)

This research was conducted to determine the effect of clickbait headlines on online news portals on students reading interest. The method used is quantitative research with the type of explanatory research. Data was collected by filling out a questionnaire via google form by 90 respondents who were students of class XI and XII at SMA Negeri 1 Karanganyar. Source of data taken using promotion stratified random sampling technique and Yamane formula. Analysis of the data using simple linear regression analysis whose data sources are processed using the SPSS statistical application. The results showed that there was a significant effect of clickbait headlines on online news portals on students reading interest, so the hypothesis ( Ha ) can be proven . The magnitude of the clickbait headline variable that can affect the reading interest variable is determined by the R Square value of 17.2%. While there are still 82.8% influenced by other variables that are not explained in this study

A Bibliometric Analysis of Research Developments of Work Stress on Hospital Nurses

Job stress is a person's response to conditions that are felt both physically and psychologically and that are excessive because of job demand both internally and externally. This work stress condition can reduce the performance of human resources and can also cause job dissatisfaction. In the short term, if stress is left unattended without any serious treatment, it will make employees uncomfortable and even depressed, and unmotivated to do work so that the work process becomes disrupted and not optimal. In the long term, if employees are not able to handle the work stress they experience, it can result in the employee getting sick and even resigning (turnover). This paper was prepared with the aim of finding out research on work stress in nurses in hospitals over the last ten years through analysis of related documents in the Scopus database search in 2010–2020, which totaled 296 documents. The data is exported in RIS format to obtain a map of research developments. The exported data is then processed and analyzed with the VOS Viewer application program to determine the bibliometric map. The development of research on work stress in nurses with the highest Scopus index occurred in 2020, reaching 41 publications (13.85%). This study will contribute to a better understanding of work stress so that it can help hospitals improve nurse performance