Differentiation of Burnout Syndrome by Profession and Job: Gazi Burnout Inventory

Defined as the situation individuals undergo in the face of stress, burnout syndrome appears to be a handicap not only conveying the feeling of isolation towards a specific job or profession but diminishing the productivity of individual in profession-related settings as well. This study sets out to develop and design an attitude scale in order to explore the differentiation of burnout of individuals in terms of job and profession concepts. In order to measure professional and job burnout, a trial scale was formed covering 106 statements obtained from 80 students with a job or profession at an MBA program and this scale was administered. Reliability and validity analyses of the Data obtained were performed and as the results of the analyses performed a 14-item professional burnout scale and a 12-item job burnout scale were developed.burnout, measurement, professional burnout, job burnout

DEVELOPMENT OF SCALES TO MEASURE CUSTOMERS’ WILLINGNESS TO HAVE CONTROL AND THE CONTROL OFFERED BY SERVICE BUSINESSES

This study offers two new scales to be used by services marketing and management practitioners and academics.  The scales measure how much control a service customer prefers to have and how much control a service business offers in order to reduce or eliminate various types of risks.  Scales measure overall control required by a customer and the control offered by a service business based on the measurement of three types/dimensions of control (cognitive, behavioural and decisional). For the customer control scale data were collected from 384 service customers and for the service business control scale data were collected from 210 service customers. The internal consistency, discriminant validity, and convergent validity of each scale were assessed by means of item-total correlations, Cronbach's alpha, and comparison with other questionnaire items. Both of the control scales developed appear to have strong reliability and validit

The evaluation of doxorubicin-induced cardiotoxicity: Comparison of Doppler and tissue Doppler-derived myocardial performance index

Background: Doxorubicin is a chemotherapeutic agent used in a wide spectrum of cancers. However, cardiotoxic effects have limited its clinical use. The early detection of doxorubicin-induced cardiotoxicity is crucial. The purpose of our study was to assess values of Doppler and tissue Doppler imaging (TDI)-derived myocardial performance index (MPI) in adult cancer patients receiving doxorubicin treatment. Methods: A total of 45 patients underwent echocardiographic examinations before any doxorubicin had been administered and then after doxorubicin. Doppler and TDI-derived MPI of left ventricular (LV) were determined in the evaluation of cardiotoxicity. Additionally, TDI-derived MPI of right ventricular (RV) was determined. Results: All patients underwent control echocardiographic examination after mean 5 ± 1.7 months. The LV MPI obtained by both Doppler and TDI were increased after doxorubicin treatment (0.56 ± 0.11, 0.61 ± 0.10, p = 0,005 vs 0.51 ± 0.09, 0.59 ± 0.09, p = 0.001, respectively). There was no correlation between Doppler-derived MPI and cumulative doxorubicin dose (coefficient of correlation 0.11, p = 0.6). TDI-derived MPI was correlated with cumulative doxorubicin dose (coefficient of correlation 0.35, p = 0.015), but this correlation is weak (r = 0.38). The study population was divided into two groups according to doxorubicin dose (below and above 300 mg level). There was a moderate correlation between TDI-derived MPI and less than 300 mg of doxorubicin dose (coefficient of correlation 0.51, p = 0.028). However, Doppler-derived MPI was not correlated with less than 300 mg of doxorubicin dose (coefficient of correlation 0.38, p = 0.123). Also, there was no significant change in the TDI-derived RV-MPI (0.49 ± 0.14, 0.50 ± 0.12, p = 0.56). Conclusions: TDI-derived MPI is a useful parameter and an early indicator compared with Doppler-derived MPI in the detection of cardiotoxicity during the early stages. Also, doxorubicin administration does not affect RV function

MODELISATION ET COMMANDE ROBUSTE D'UN SYSTEME D'ENTRAINEMENT DE BANDE FLEXIBLE

STRASBOURG-Sc. et Techniques (674822102) / SudocSudocFranceF

Development of hospitality and tourism employees’ emotional intelligence through developing their emotion recognition abilities

Understanding the basic emotions of people is one of the most important skills of emotional intelligence. This study investigates the emotion/facial expression recognition abilities of tourism and hospitality employees in terms of recognizing customers‘ facial expressions and the fact that whether emotion/facial recognition abilities of employees can be developed. The respondents were selected through convenience sampling. The data were collected from 398 tourism and hospitality employees through an online survey. The data were analyzed by SPSS 19. The findings showed that a brief online training (lasting an average of 40.40 s) (with photos depicting different facial expressions and brief explanations) has improved the emotion/facial expression recognition abilities of tourism and hospitality employees significantly both in terms of accuracy and speed. © 2019, © 2019 Taylor & Francis Group, LLC

Service quality, emotion recognition, emotional intelligence and Dunning Kruger syndrome

This study investigates the extent to which hospitality employees are aware of their facial expression/emotion recognition abilities in interacting with customers. As a sign of satisfaction and service quality delivered, facial expressions and emotions may have significant implications. The study measured the actual emotion recognition abilities and their self-efficacy beliefs regarding their emotional abilities of 527 hospitality employees in Turkey. The results show that a significant proportion of hospitality employees are not fully aware of their facial expression/emotion recognition abilities and that many of them tend to inflate their abilities. The study has important implications in terms of employee efforts put into tasks (such as effort and concentration), self-development and training, and employee risk-taking behaviour in service encounters. © 2019, © 2019 Informa UK Limited, trading as Taylor & Francis Group

How Can Consumer Science Be Used for Gaining Information About Consumers and the Market?: The role of psychophysiological and neuromarketing research. The role of psychophysiological and neuromarketing research.

This chapter provides an in-depth analysis and explanation of psychophysiological/neuromarketing research tools such as the eye tracker, fMRI, EEG, HR, and GSR for gaining an insight into consumer behavior in the traditional food and wine market. The chapter particularly investigates the need for the new psychophysiological/neuromarketing research tools compared with traditional methods, a review of the research carried out with modern consumer science tools, and how data could be collected and analyzed in a traditional food and wine market through the use of these tools. The chapter concludes with a case example showing the application of psychophysiological/neuromarketing research tools. © 2018 Elsevier Ltd. All rights reserved