Modelling Realistic User Behaviour in Information Systems Simulations as Fuzzing Aspects

In this paper we contend that the engineering of information systems is hampered by a paucity of tools to tractably model, simulate and predict the impact of realistic user behaviours on the emergent properties of the wider socio-technical system, evidenced by the plethora of case studies of system failure in the literature. We address this gap by presenting a novel approach that models ideal user behaviour as workflows, and introduces irregularities in that behaviour as aspects which fuzz the model. We demonstrate the success of this approach through a case study of software development workflows, showing that the introduction of realistic user behaviour to idealised workflows better simulates outcomes reported in the empirical software engineering literature