Kepuasan Pelanggan terhadap Kualitas Jasa Service di Bengkel Prototipe Honda Fakultas Teknik Universitas Negeri YOGYAKARTA

Penelitian ini bertujuan untuk mengetahui kepuasan pelanggan terhadap kualitas jasa service di bengkel sepeda motor Prototipe Honda serta faktor-faktor yang perlu ditingkatkan untuk meningkatkan kepuasan pelanggan tersebut. Penelitian ini menggunakan metode survey dan dilakukan terhadap pelanggan bengkel sepeda motor Prototipe Honda yang terletak di Jalan Gejayan Gg. Komojoyo No. 28 Yogyakarta. Teknik pengambilan data menggunakan metode aksidental. Sampel yang diperoleh sebanyak 75 orang yang dianggap mampu mewakili dari seluruh populasi. Pengambilan data menggunakan kuisoner dan metode wawancara. Teknik analisis yang digunakan adalah teknik deskriptif kualitatif. Hasil penelitian ini menemukan bahwa kepuasan pelanggan terhadap kualitas jasa servis sepeda motor di bengkel Prototipe Honda FT UNY termasuk dalam kategori baik (dengan rerata skor 2,96 dari nilai maksimal rerata skor 4,00) yang digali melalui 18 butir pernyataan dari angket penelitian. Sedangkan faktor-faktor yang perlu dikembangkan untuk kemajuan bengkel adalah Kenyamanan dari ruang tunggu, penambahan jumlah mekanik, keseragaman dari pakaian kerja/wearpak mekanik, memperbanyak bacaan, peningkatan kemampuan mekanik, penambahan spare part, kebersihan bengkel, serta memperbanyak promosi

SOCIAL CAPITAL AND CREDIT IN A JAVANESE VILLAGE

The objective of this study is to investigate empirically the influence of social capital on the rural credit in the case of a Javanese village. Estimation results indicate difference impact of social capital on each type of credit. Meeting attendance was found positively influence the amount of formal credit. Meanwhile, number of memberships negatively affects the amount of informal credit. This study also confirms that the rural elites have more accessibility to economic opportunities such as formal credit than non-elites do. Therefore, this study suggests that the implementation of formal credit program in rural areas should consider not only the existing social capital but also the elites in the rural society. This approach perhaps bring improvement on the role of formal credit program as an anti poverty program in rural areas.social capital, rural credit, rural elites

Pendidikan agama Khonghucu dan budi pekerti untuk SMA/SMK Kelas X

Buku ini terbagi menjadi delapan pokok pembahasan yang memaparkan mengenai Ketuhanan dalam agama Khonghucu; anugerah Tuhan atas manusia; pokok-pokok peribadahan Khonghucu; sembahyang kepada Tuhan; rangkaian turunnya wahyu Tuhan; agama Khonghucu dan perkembangannya; tempat ibadah umat khonghucu serta harmonis dalam perbedaa

Social Impact of Coffee Crisis on the Pasemah coffee farmers in South Sumatera

In the last two decades, the world price of coffee has fallen significantly. The crisis has suffered millions of small coffee farmers in developing countries. However, in contrast to Latin America and Africa, studies on the impact of recent coffee crisis on the farmers tend to neglect Indonesia, one of the important coffee producing countries in Asia. The purpose of this paper is to assess the impact of recent coffee crisis on the Pasemah coffee farmers. The Pasemah highland, in Lahat District, located at the Coffee Triangle or Southern Coffee Belt, which stretches across the three provinces in Sumatera, namely South Sumatera, Lampung, and Bengkulu. This highland is one of the important coffee producing areas in Indonesia and has a long history of the coffee cultivation. This study indicates that the recent coffee crisis also have a serious impact on the coffee farmers’ daily life in the Pasemah highland. The crisis depressed farmers’ level of living. The farmers used various strategies to survive their life. They changed their consumption pattern, such as substituting Dji Sam Soe—an expensive cigarette—with Gandum—a very cheap one. The story of prosperous coffee farmers has ended since the end of 1980s. Rather than ‘tunggu dusun’ (waiting the village), some of the Pasemah coffee farmers chose to stop operating their coffee farms and looked for other informal jobs, or went to Jabotabek to be urban informal workers. Other farmers preferred to make crop diversification on their farms. However, producing coffee is still an important agricultural activity for most farmers in Pasemah.coffee crisis, smallholder, Pasemah, South Sumatera, Indonesia

Creating New Regions, Improving Regional Welfare Equality?

In concurrent with reformation and decentralization, number of sub-national administrative in Indonesia increase significantly. Existing regions has been splitting to create new regions. As the result, number of municipalities and districts in Indonesia in recent years are more than 450. The creation of new regions has been expected will increase citizens’ welfare in the regions and reduce regional inequality. However, indicative evidences shows negative impacts of this reform such as increase of inefficient administration cost of government, decrease capacity to deliver public services and increase potential for inter-group conflict. All of these indicative evidences will affect the welfare of citizens as seen on the human development indicators. Based on this background, the aim of this article is to analyze the relation of creation of new regions with the evolution of regional welfare inequality. The study employed human development index (HDI) at sub-national level (kota/kabupaten) as the indicator of welfare. The evolution of regional inequality of the HDI is analyzed by comparing coefficient of variation in the HDI from 1996 to 2005. This paper also estimated a preliminary empirical model to assess the impact of pemekaran on the within province inequality. The policy implication of this finding is that pemekaran should be controlled.new region, ‘pemekaran’, human development index, inequality

Peningkatan Keterampilan Produktif Calon Guru SMK Otomotif melalui Kemitraan dengan Industri

LPTK as the Teacher Education Institution currently experiences increasing challenges in rising more professional candidates and the goverment policy of the teacher recruitment process. The teachers candidates experience limited learning facilities, and it influences their competencies as teachers in Vocational High Schools. The students as the teacher candidates who lack of experiences in industrial environment will have low motivation and passion in the real working world. Therefore, LPTK needs to establish partnerships with schools and industries. Some of the partnerships that are potential to be developed by LPTK includes vocational laboratory simulations, apprenticeships, internships, school-based enterprises, cooperative education, and job shadowing. The hard skills (job skills, teaching skills productive) and the soft skills (attitudes, characters and work climate) are expected to be developed therefore the knowledge and the experiences will be transferred to the students in Vocational High School

Spatial Concentration of the Informal Small and Cottage Industry in Indonesia

This paper discusses the spatial concentration of the small and cottage industry without legal entity in Indonesia. The study period is 1998-2004 or a period after economic crisis which commonly known as the ‘era reformasi’ (reformation era). By employing the Herfindahl index, this study found an increase in the spatial concentration of the informal small and cottage industry during this period. It argues that reformation tend to increase the spatial concentration of the informal small and cottage industry. Beside the economic crisis that have suffered urban and Java areas, other possible explanation on the connection between trend of the concentration and the reformation is what commonly known as the cost of formality.spatial concentration, small and cottage industry, reformation, Indonesia

Innovation and Social Capital in the Small-Medium Enterprises: a case of bamboo handicraft in Indonesia

This paper aims to seek what type of innovation and to estimate the impact of social capital on the innovation in the small-medium enterprises (SMEs) in Indonesia. The data used in this paper was collected from May to June 2008 in several clusters of bamboo handicraft producers in the district of Sleman, Yogyakarta Special Province. The research found that more than half of respondents are innovative producers. Innovation of product and organizational are the important types of innovation in the bamboo handicraft. Social capital, measured by an index of trust significantly influences the innovation index. Other important variables that influence the index of innovation are location, sex, and education. However, in the logistic regression, only education that significantlly explain the probability of innovation.innovation, social capital, trust, bamboo handicraft, Indonesia