The Indirect Effects of Servant Leadership Behavior on Organizational Citizenship Behavior and Job Performance: Organizational Justice as a Mediator

The relationship between leader and followers plays a vital role, particularly in educational institutions where a keen understanding of human character and high level of social interaction ought to be facilitated. For this reason, in stark contrast to contemporary leaders who see people only as units of production or expendable resources in a profit and loss statement, servant leadership focuses on meeting the needs of followers, making them reach their maximum potential and so perform optimally in order to achieve organizational goals and objectives. This study examines the effects of servant leadership behaviors of private college principals on teachers’ organizational citizenship behavior and job performance. Using 300 respondents from the private education institutes in Turkey, servant leadership behavior is examined for its indirect effects on organizational citizenship behavior and job performance by its impact on organizational justice. Organizational justice acts as a mediator between the variables in question. All the results are in support of the studied mediation effects. Implications of the findings and suggestions for future research are discussed

Performance Analysis of Data-Driven and Model-Based Control Strategies Applied to a Thermal Unit Model

The paper presents the design and the implementation of different advanced control strategies that are applied to a nonlinear model of a thermal unit. A data-driven grey-box identification approach provided the physically–meaningful nonlinear continuous-time model, which represents the benchmark exploited in this work. The control problem of this thermal unit is important, since it constitutes the key element of passive air conditioning systems. The advanced control schemes analysed in this paper are used to regulate the outflow air temperature of the thermal unit by exploiting the inflow air speed, whilst the inflow air temperature is considered as an external disturbance. The reliability and robustness issues of the suggested control methodologies are verified with a Monte Carlo (MC) analysis for simulating modelling uncertainty, disturbance and measurement errors. The achieved results serve to demonstrate the effectiveness and the viable application of the suggested control solutions to air conditioning systems. The benchmark model represents one of the key issues of this study, which is exploited for benchmarking different model-based and data-driven advanced control methodologies through extensive simulations. Moreover, this work highlights the main features of the proposed control schemes, while providing practitioners and heating, ventilating and air conditioning engineers with tools to design robust control strategies for air conditioning systems

Building Store Satisfaction Centred on Customer Retention in Clothing Retailing: Store Design and Ease of Shopping

The study’s research model suggests that store design and ease of shopping are associated with customer retention through a mediated pathway in which store design and ease of shopping influence perceived store satisfaction, which in turn, influences customer retention. This survey was administered to two separate clothing stores offered to either females or males (in total, 533 participants). Using structural equation modelling methodology, data was analysed to explain the interrelations among the variables in the model. The results of an empirical study of a sample of store shoppers revealed that store design and ease of shopping influence customer retention in an indirect way through customer perception of satisfaction with the store. In building store satisfaction that is centred on customer retention, store design and shopping ease differ in their relative influences. This difference is high for females, but for men as low as to be considered negligible in males. As a result, improving customers’ perceptions of store design and ease of shopping is a way to ensure store satisfaction support customer retention. The results of the study provide a new insight into the relationships by suggesting indirect effects of shopping ease and store design on consumer retention by their impacts on store satisfaction, rather than direct effects

The Application of AHP Approach for Evaluating Location Selection Elements for Retail Store: A Case of Clothing Store

Theaims of the study at using AHP (Analytic Hierarchy Process) are two-fold.First, the study aims to determine the relative importance or weight ofmultiple criteria and its attributes in the decision problem of locationselection. The second aim of the study is to identify a location with thehighest potential among alternatives for retailers by using a series ofcriteria and attributes determined. By the means of the AHP method, decisionmakers put weighted values to the evaluation criteria with respect to therelated goal and the attributes with respect to the corresponding criteria. Inaddition, the priority weight for every location alternative on each criterionand attribute is estimated. The AHP process involves hierarchically structuringdecision problem, setting priority weights, establishing a judgment matrix and weight vector, and then ranking theorder of location alternatives. To substantiate the feasibility of thisstandard approach, a case study is conducted with location selection for a clothingstore in this study

The Application of AHP Approach for Evaluating Location Selection Elements for Retail Store: A Case of Clothing Store

he aims of the study at using AHP (Analytic Hierarchy Process) are two-fold. First, the study aims to determine the relative importance or weight of multiple criteria and its attributes in the decision problem of location selection. The second aim of the study is to identify a location with the highest potential among alternatives for retailers by using a series of criteria and attributes determined. By the means of the AHP method, decision makers put weighted values to the evaluation criteria with respect to the related goal and the attributes with respect to the corresponding criteria. In addition, the priority weight for every location alternative on each criterion and attribute is estimated. The AHP process involves hierarchically structuring decision problem, setting priority weights, establishing a judgment matrix and weight vector, and then ranking the order of location alternatives. To substantiate the feasibility of this standard approach, a case study is conducted with location selection for a clothing store in this study