Potentiale von IKT beim Ausfall kritischer Infrastrukturen: Erwartungen, Informationsgewinnung und Mediennutzung der Zivilbevölkerung in Deutschland

In der Sicherheits- und Krisenforschung stehen bislang primär Fragen der Vulnerabilität, Stärkung von Resilienz und Erhaltung bzw. Wiederherstellung kritischer Infrastrukturen (KRITIS) im Mittelpunkt; zunehmend wird auch die Bedeutung von Sozialen Medien und Krisen-Apps erkannt. Inwiefern ist die Zivilbevölkerung in Deutschland aber auf das Eintreten einer Krise tatsächlich vorbereitet? Welche Informations- und Kommunikationstechniken (IKT) werden im Alltag und bei einem potentiellen Infrastrukturausfall genutzt? Unser Beitrag stellt die Ergebnisse einer repräsentativen Umfrage mit 1024 Teilnehmern in Deutschland vor, die belegen, dass Gefahrenbewusstsein, Vorbereitung, effektives Krisenmanagement und Verbreitung von Krisen-Apps in Deutschland noch relativ gering sind, während traditionelle Kommunikations- und Informationskanäle sowie informelle Informationsnetzwerke bevorzugt werden. Die Ergebnisse stellen weiterhin die beträchtlichen Unterstützungspotentiale von IKT in derartigen Krisensituationen heraus, die zur Erhöhung des Risikobewusstseins, der Erleichterung des Informationstransfers und der Verbesserung der Kommunikation zwischen Zivilbevölkerung, KRITIS-Betreibern und Behörden und Organisationen mit Sicherheitsaufgaben (BOS) entscheidend beitragen können

Potentiale von IKT beim Ausfall kritischer Infrastrukturen: Erwartungen, Informationsgewinnung und Mediennutzung der Zivilbevölkerung in Deutschland

In der Sicherheits- und Krisenforschung stehen bislang primär Fragen der Vulnerabilität, Stärkung von Resilienz und Erhaltung bzw. Wiederherstellung kritischer Infrastrukturen (KRITIS) im Mittelpunkt; zunehmend wird auch die Bedeutung von Sozialen Medien und Krisen-Apps erkannt. Inwiefern ist die Zivilbevölkerung in Deutschland aber auf das Eintreten einer Krise tatsächlich vorbereitet? Welche Informations- und Kommunikationstechniken (IKT) werden im Alltag und bei einem potentiellen Infrastrukturausfall genutzt? Unser Beitrag stellt die Ergebnisse einer repräsentativen Umfrage mit 1024 Teilnehmern in Deutschland vor, die belegen, dass Gefahrenbewusstsein, Vorbereitung, effektives Krisenmanagement und Verbreitung von Krisen-Apps in Deutschland noch relativ gering sind, während traditionelle Kommunikations- und Informationskanäle sowie informelle Informationsnetzwerke bevorzugt werden. Die Ergebnisse stellen weiterhin die beträchtlichen Unterstützungspotentiale von IKT in derartigen Krisensituationen heraus, die zur Erhöhung des Risikobewusstseins, der Erleichterung des Informationstransfers und der Verbesserung der Kommunikation zwischen Zivilbevölkerung, KRITIS-Betreibern und Behörden und Organisationen mit Sicherheitsaufgaben (BOS) entscheidend beitragen können

Human Practice. Digital Ecologies. Our Future. : 14. Internationale Tagung Wirtschaftsinformatik (WI 2019) : Tagungsband

Erschienen bei: universi - Universitätsverlag Siegen. - ISBN: 978-3-96182-063-4Aus dem Inhalt: Track 1: Produktion & Cyber-Physische Systeme Requirements and a Meta Model for Exchanging Additive Manufacturing Capacities Service Systems, Smart Service Systems and Cyber- Physical Systems—What’s the difference? Towards a Unified Terminology Developing an Industrial IoT Platform – Trade-off between Horizontal and Vertical Approaches Machine Learning und Complex Event Processing: Effiziente Echtzeitauswertung am Beispiel Smart Factory Sensor retrofit for a coffee machine as condition monitoring and predictive maintenance use case Stakeholder-Analyse zum Einsatz IIoT-basierter Frischeinformationen in der Lebensmittelindustrie Towards a Framework for Predictive Maintenance Strategies in Mechanical Engineering - A Method-Oriented Literature Analysis Development of a matching platform for the requirement-oriented selection of cyber physical systems for SMEs Track 2: Logistic Analytics An Empirical Study of Customers’ Behavioral Intention to Use Ridepooling Services – An Extension of the Technology Acceptance Model Modeling Delay Propagation and Transmission in Railway Networks What is the impact of company specific adjustments on the acceptance and diffusion of logistic standards? Robust Route Planning in Intermodal Urban Traffic Track 3: Unternehmensmodellierung & Informationssystemgestaltung (Enterprise Modelling & Information Systems Design) Work System Modeling Method with Different Levels of Specificity and Rigor for Different Stakeholder Purposes Resolving Inconsistencies in Declarative Process Models based on Culpability Measurement Strategic Analysis in the Realm of Enterprise Modeling – On the Example of Blockchain-Based Initiatives for the Electricity Sector Zwischenbetriebliche Integration in der Möbelbranche: Konfigurationen und Einflussfaktoren Novices’ Quality Perceptions and the Acceptance of Process Modeling Grammars Entwicklung einer Definition für Social Business Objects (SBO) zur Modellierung von Unternehmensinformationen Designing a Reference Model for Digital Product Configurators Terminology for Evolving Design Artifacts Business Role-Object Specification: A Language for Behavior-aware Structural Modeling of Business Objects Generating Smart Glasses-based Information Systems with BPMN4SGA: A BPMN Extension for Smart Glasses Applications Using Blockchain in Peer-to-Peer Carsharing to Build Trust in the Sharing Economy Testing in Big Data: An Architecture Pattern for a Development Environment for Innovative, Integrated and Robust Applications Track 4: Lern- und Wissensmanagement (e-Learning and Knowledge Management) eGovernment Competences revisited – A Literature Review on necessary Competences in a Digitalized Public Sector Say Hello to Your New Automated Tutor – A Structured Literature Review on Pedagogical Conversational Agents Teaching the Digital Transformation of Business Processes: Design of a Simulation Game for Information Systems Education Conceptualizing Immersion for Individual Learning in Virtual Reality Designing a Flipped Classroom Course – a Process Model The Influence of Risk-Taking on Knowledge Exchange and Combination Gamified Feedback durch Avatare im Mobile Learning Alexa, Can You Help Me Solve That Problem? - Understanding the Value of Smart Personal Assistants as Tutors for Complex Problem Tasks Track 5: Data Science & Business Analytics Matching with Bundle Preferences: Tradeoff between Fairness and Truthfulness Applied image recognition: guidelines for using deep learning models in practice Yield Prognosis for the Agrarian Management of Vineyards using Deep Learning for Object Counting Reading Between the Lines of Qualitative Data – How to Detect Hidden Structure Based on Codes Online Auctions with Dual-Threshold Algorithms: An Experimental Study and Practical Evaluation Design Features of Non-Financial Reward Programs for Online Reviews: Evaluation based on Google Maps Data Topic Embeddings – A New Approach to Classify Very Short Documents Based on Predefined Topics Leveraging Unstructured Image Data for Product Quality Improvement Decision Support for Real Estate Investors: Improving Real Estate Valuation with 3D City Models and Points of Interest Knowledge Discovery from CVs: A Topic Modeling Procedure Online Product Descriptions – Boost for your Sales? Entscheidungsunterstützung durch historienbasierte Dienstreihenfolgeplanung mit Pattern A Semi-Automated Approach for Generating Online Review Templates Machine Learning goes Measure Management: Leveraging Anomaly Detection and Parts Search to Improve Product-Cost Optimization Bedeutung von Predictive Analytics für den theoretischen Erkenntnisgewinn in der IS-Forschung Track 6: Digitale Transformation und Dienstleistungen Heuristic Theorizing in Software Development: Deriving Design Principles for Smart Glasses-based Systems Mirroring E-service for Brick and Mortar Retail: An Assessment and Survey Taxonomy of Digital Platforms: A Platform Architecture Perspective Value of Star Players in the Digital Age Local Shopping Platforms – Harnessing Locational Advantages for the Digital Transformation of Local Retail Outlets: A Content Analysis A Socio-Technical Approach to Manage Analytics-as-a-Service – Results of an Action Design Research Project Characterizing Approaches to Digital Transformation: Development of a Taxonomy of Digital Units Expectations vs. Reality – Benefits of Smart Services in the Field of Tension between Industry and Science Innovation Networks and Digital Innovation: How Organizations Use Innovation Networks in a Digitized Environment Characterising Social Reading Platforms— A Taxonomy-Based Approach to Structure the Field Less Complex than Expected – What Really Drives IT Consulting Value Modularity Canvas – A Framework for Visualizing Potentials of Service Modularity Towards a Conceptualization of Capabilities for Innovating Business Models in the Industrial Internet of Things A Taxonomy of Barriers to Digital Transformation Ambidexterity in Service Innovation Research: A Systematic Literature Review Design and success factors of an online solution for cross-pillar pension information Track 7: IT-Management und -Strategie A Frugal Support Structure for New Software Implementations in SMEs How to Structure a Company-wide Adoption of Big Data Analytics The Changing Roles of Innovation Actors and Organizational Antecedents in the Digital Age Bewertung des Kundennutzens von Chatbots für den Einsatz im Servicedesk Understanding the Benefits of Agile Software Development in Regulated Environments Are Employees Following the Rules? On the Effectiveness of IT Consumerization Policies Agile and Attached: The Impact of Agile Practices on Agile Team Members’ Affective Organisational Commitment The Complexity Trap – Limits of IT Flexibility for Supporting Organizational Agility in Decentralized Organizations Platform Openness: A Systematic Literature Review and Avenues for Future Research Competence, Fashion and the Case of Blockchain The Digital Platform Otto.de: A Case Study of Growth, Complexity, and Generativity Track 8: eHealth & alternde Gesellschaft Security and Privacy of Personal Health Records in Cloud Computing Environments – An Experimental Exploration of the Impact of Storage Solutions and Data Breaches Patientenintegration durch Pfadsysteme Digitalisierung in der Stressprävention – eine qualitative Interviewstudie zu Nutzenpotenzialen User Dynamics in Mental Health Forums – A Sentiment Analysis Perspective Intent and the Use of Wearables in the Workplace – A Model Development Understanding Patient Pathways in the Context of Integrated Health Care Services - Implications from a Scoping Review Understanding the Habitual Use of Wearable Activity Trackers On the Fit in Fitness Apps: Studying the Interaction of Motivational Affordances and Users’ Goal Orientations in Affecting the Benefits Gained Gamification in Health Behavior Change Support Systems - A Synthesis of Unintended Side Effects Investigating the Influence of Information Incongruity on Trust-Relations within Trilateral Healthcare Settings Track 9: Krisen- und Kontinuitätsmanagement Potentiale von IKT beim Ausfall kritischer Infrastrukturen: Erwartungen, Informationsgewinnung und Mediennutzung der Zivilbevölkerung in Deutschland Fake News Perception in Germany: A Representative Study of People’s Attitudes and Approaches to Counteract Disinformation Analyzing the Potential of Graphical Building Information for Fire Emergency Responses: Findings from a Controlled Experiment Track 10: Human-Computer Interaction Towards a Taxonomy of Platforms for Conversational Agent Design Measuring Service Encounter Satisfaction with Customer Service Chatbots using Sentiment Analysis Self-Tracking and Gamification: Analyzing the Interplay of Motivations, Usage and Motivation Fulfillment Erfolgsfaktoren von Augmented-Reality-Applikationen: Analyse von Nutzerrezensionen mit dem Review-Mining-Verfahren Designing Dynamic Decision Support for Electronic Requirements Negotiations Who is Stressed by Using ICTs? A Qualitative Comparison Analysis with the Big Five Personality Traits to Understand Technostress Walking the Middle Path: How Medium Trade-Off Exposure Leads to Higher Consumer Satisfaction in Recommender Agents Theory-Based Affordances of Utilitarian, Hedonic and Dual-Purposed Technologies: A Literature Review Eliciting Customer Preferences for Shopping Companion Apps: A Service Quality Approach The Role of Early User Participation in Discovering Software – A Case Study from the Context of Smart Glasses The Fluidity of the Self-Concept as a Framework to Explain the Motivation to Play Video Games Heart over Heels? An Empirical Analysis of the Relationship between Emotions and Review Helpfulness for Experience and Credence Goods Track 11: Information Security and Information Privacy Unfolding Concerns about Augmented Reality Technologies: A Qualitative Analysis of User Perceptions To (Psychologically) Own Data is to Protect Data: How Psychological Ownership Determines Protective Behavior in a Work and Private Context Understanding Data Protection Regulations from a Data Management Perspective: A Capability-Based Approach to EU-GDPR On the Difficulties of Incentivizing Online Privacy through Transparency: A Qualitative Survey of the German Health Insurance Market What is Your Selfie Worth? A Field Study on Individuals’ Valuation of Personal Data Justification of Mass Surveillance: A Quantitative Study An Exploratory Study of Risk Perception for Data Disclosure to a Network of Firms Track 12: Umweltinformatik und nachhaltiges Wirtschaften Kommunikationsfäden im Nadelöhr – Fachliche Prozessmodellierung der Nachhaltigkeitskommunikation am Kapitalmarkt Potentiale und Herausforderungen der Materialflusskostenrechnung Computing Incentives for User-Based Relocation in Carsharing Sustainability’s Coming Home: Preliminary Design Principles for the Sustainable Smart District Substitution of hazardous chemical substances using Deep Learning and t-SNE A Hierarchy of DSMLs in Support of Product Life-Cycle Assessment A Survey of Smart Energy Services for Private Households Door-to-Door Mobility Integrators as Keystone Organizations of Smart Ecosystems: Resources and Value Co-Creation – A Literature Review Ein Entscheidungsunterstützungssystem zur ökonomischen Bewertung von Mieterstrom auf Basis der Clusteranalyse Discovering Blockchain for Sustainable Product-Service Systems to enhance the Circular Economy Digitale Rückverfolgbarkeit von Lebensmitteln: Eine verbraucherinformatische Studie Umweltbewusstsein durch audiovisuelles Content Marketing? Eine experimentelle Untersuchung zur Konsumentenbewertung nachhaltiger Smartphones Towards Predictive Energy Management in Information Systems: A Research Proposal A Web Browser-Based Application for Processing and Analyzing Material Flow Models using the MFCA Methodology Track 13: Digital Work - Social, mobile, smart On Conversational Agents in Information Systems Research: Analyzing the Past to Guide Future Work The Potential of Augmented Reality for Improving Occupational First Aid Prevent a Vicious Circle! The Role of Organizational IT-Capability in Attracting IT-affine Applicants Good, Bad, or Both? Conceptualization and Measurement of Ambivalent User Attitudes Towards AI A Case Study on Cross-Hierarchical Communication in Digital Work Environments ‘Show Me Your People Skills’ - Employing CEO Branding for Corporate Reputation Management in Social Media A Multiorganisational Study of the Drivers and Barriers of Enterprise Collaboration Systems-Enabled Change The More the Merrier? The Effect of Size of Core Team Subgroups on Success of Open Source Projects The Impact of Anthropomorphic and Functional Chatbot Design Features in Enterprise Collaboration Systems on User Acceptance Digital Feedback for Digital Work? Affordances and Constraints of a Feedback App at InsurCorp The Effect of Marker-less Augmented Reality on Task and Learning Performance Antecedents for Cyberloafing – A Literature Review Internal Crowd Work as a Source of Empowerment - An Empirical Analysis of the Perception of Employees in a Crowdtesting Project Track 14: Geschäftsmodelle und digitales Unternehmertum Dividing the ICO Jungle: Extracting and Evaluating Design Archetypes Capturing Value from Data: Exploring Factors Influencing Revenue Model Design for Data-Driven Services Understanding the Role of Data for Innovating Business Models: A System Dynamics Perspective Business Model Innovation and Stakeholder: Exploring Mechanisms and Outcomes of Value Creation and Destruction Business Models for Internet of Things Platforms: Empirical Development of a Taxonomy and Archetypes Revitalizing established Industrial Companies: State of the Art and Success Principles of Digital Corporate Incubators When 1+1 is Greater than 2: Concurrence of Additional Digital and Established Business Models within Companies Special Track 1: Student Track Investigating Personalized Price Discrimination of Textile-, Electronics- and General Stores in German Online Retail From Facets to a Universal Definition – An Analysis of IoT Usage in Retail Is the Technostress Creators Inventory Still an Up-To-Date Measurement Instrument? Results of a Large-Scale Interview Study Application of Media Synchronicity Theory to Creative Tasks in Virtual Teams Using the Example of Design Thinking TrustyTweet: An Indicator-based Browser-Plugin to Assist Users in Dealing with Fake News on Twitter Application of Process Mining Techniques to Support Maintenance-Related Objectives How Voice Can Change Customer Satisfaction: A Comparative Analysis between E-Commerce and Voice Commerce Business Process Compliance and Blockchain: How Does the Ethereum Blockchain Address Challenges of Business Process Compliance? Improving Business Model Configuration through a Question-based Approach The Influence of Situational Factors and Gamification on Intrinsic Motivation and Learning Evaluation von ITSM-Tools für Integration und Management von Cloud-Diensten am Beispiel von ServiceNow How Software Promotes the Integration of Sustainability in Business Process Management Criteria Catalog for Industrial IoT Platforms from the Perspective of the Machine Tool Industry Special Track 3: Demos & Prototyping Privacy-friendly User Location Tracking with Smart Devices: The BeaT Prototype Application-oriented robotics in nursing homes Augmented Reality for Set-up Processe Mixed Reality for supporting Remote-Meetings Gamification zur Motivationssteigerung von Werkern bei der Betriebsdatenerfassung Automatically Extracting and Analyzing Customer Needs from Twitter: A “Needmining” Prototype GaNEsHA: Opportunities for Sustainable Transportation in Smart Cities TUCANA: A platform for using local processing power of edge devices for building data-driven services Demonstrator zur Beschreibung und Visualisierung einer kritischen Infrastruktur Entwicklung einer alltagsnahen persuasiven App zur Bewegungsmotivation für ältere Nutzerinnen und Nutzer A browser-based modeling tool for studying the learning of conceptual modeling based on a multi-modal data collection approach Exergames & Dementia: An interactive System for People with Dementia and their Care-Network Workshops Workshop Ethics and Morality in Business Informatics (Workshop Ethik und Moral in der Wirtschaftsinformatik – EMoWI’19) Model-Based Compliance in Information Systems - Foundations, Case Description and Data Set of the MobIS-Challenge for Students and Doctoral Candidates Report of the Workshop on Concepts and Methods of Identifying Digital Potentials in Information Management Control of Systemic Risks in Global Networks - A Grand Challenge to Information Systems Research Die Mitarbeiter von morgen - Kompetenzen künftiger Mitarbeiter im Bereich Business Analytics Digitaler Konsum: Herausforderungen und Chancen der Verbraucherinformati

Counter Narratives in Social Media: An Empirical Study on Combat and Prevention of Terrorism

With the increase of terrorist attacks and spreading extremism worldwide, countermeasures advance as well. Often social media is used for recruitment and radicalization of susceptible target groups. Counter narratives are trying to disclose the illusion created by radical and extremist groups through a purposive and educational counter statement, and to initiate a rethinking in the affected individuals via thought-provoking impulses and advice. This exploratory study investigates counter narrative campaigns with regard to their fight and prevention against terrorism in social media. Posts with strong emotions and a personal reference to affected individuals achieved the highest impact and most reactions from the target group. Furthermore, our results illustrate that the impact of a counter narrative campaign cannot be measured solely according to the reaction rate to their postings and that further analysis steps are therefore necessary for the final evaluation of the campaigns

Managing Wolves is Managing Narratives: Views of Wolves and Nature Shape People's Proposals for Navigating Human-Wolf Relations

The resurgence of wolf populations in Germany is causing controversies regarding their management policies. Through 41 semi-structured interviews with stakeholders, we found that respondents favored the management directives predicated on the narratives they entertained, i.e., beliefs about wolves and nature more broadly. We identified 18 narratives that ranged from the extreme of "beings-focused, harmony-oriented, and wolf-favoring" extreme through "ecosystem-focused, conservation-oriented, and wolf-ambivalent" to another extreme of "human-centered, dominion-oriented, and wolf-critical" extreme. The 24 directives aim to allow, balance, and control wolf behavior. Narratives and directives correlate: participants and stakeholders holding beings-focused views tend to propose more allowing directives, those endorsing ecosystem-focused perspectives lean to choose balancing directives, and those inclined to human-focused stances prefer controlling directives. Thus, our research allows wildlife managers to understand better why people endorse or oppose specific management options and devise effective communication strategies by working with the underlying narratives.ISSN:1572-9915ISSN:0300-783

From technology adoption to organizational resilience: A current research perspective

Digitalization is an ever-increasing phenomenon and is being focused in all prominent research communities around the world. When it comes to businesses, the concept of digitalization can have its far-reaching impacts due to the diverseness of business and distinctiveness of their capabilities. Small and medium enterprises (SMEs) are of dire importance in this research arena, due to their immense share in global economy and organizational characteristics. The concept of digitalization needs special attention for these business specimens. Technology adoption models need to be built which can transcend the utility of digitalization and digital technologies in SMEs. We propose a hypothetical technology adoption model for increasing the digital maturity in small and medium business organizations and further proposing that matured digitalization will lead to centralized business continuity infrastructure which can boost the organizational resilience

Die Corona-Pandemie : ein Positionspapier der BMBF Nachwuchsforschergruppe KONTIKAT 2020

Reflection on the first months of the Covid19 pandemic from multiple disciplinary perspectives: sociology, information science, media science, economics. The authors are members of the BMBF junior research group KONTIKAT (full title: „Civil and business continuity by the means of socio-technical networking in crisis“, 2017-2021). The group is one of the five groups in the BMBF funding program under „Civil Security – Promoting young researchers and their interdisciplinary competencies“. In KONTIKAT, we are researchers from the fields of sociology, computer science (CSCW and socio-informatics), media science, economics (management, SME, applied statistics) as well as applied linguistics. All members work on their respective thesis (PhD or habilitation). The shared research goal is the identification of the existing insights of continuity in everyday life, but also in times of crisis – dealing with the civil society in general, but small and medium sized enterprises (SME) in particular. Due to the diversity, but also the complexity of our research topics and fields, we use quite a broad range of empirical methods: qualitative field studies, representative, quantitative surveys, social media and social network analysis, participative concept development, the design of socio-technical prototypes and their long-term evaluation in the practical field. Generally, we aim at supporting self organisation, networking, assistance and communication in order to be better prepared in case a crisis strikes.Under the direction of the leader, Dr Marén Schorch (sociology and socio-informatics), seven members of the junior research group KONTIKAT (funded by the Federal Ministry for Research and Education (BMBF, 2017-2021)) present their reflections on the Covid19 pandemic and its implications for our research after the first months of the pandemic (in August 2020) from multiple disciplinary perspectives: sociology, economics, information science, and media studies. Our research focuses on investigating „civil and business continuity by means of socio-technical networking in crisis“. The group is one out of five groups in the BMBF funding program under „Civil Security – Promoting young researchers and their interdisciplinary competencies“. Find more information and recent publications on our website: https://kontikat.de/en/Unter der Leitung von Dr. Marén Schorch (Soziologie und Sozio-Informatik) reflektieren Mitglieder der BMBF Nachwuchswuchsforschergruppe KONTIKAT ihre Erkenntnisse nach den ersten Monaten der Covid19 Pandemie im August 2020 aus den jeweiligen disziplinären Perspektiven: der Soziologie, (Sozio-)Informatik, Medienwissenschaft und Ökonomie. Unsere Forschung fokussiert auf die „zivilgesellschaftliche und betriebliche Kontinuität durch sozio-technische Vernetzung in Katastrophenlagen“. KONTIKAT ist eine von fünf Forschungsgruppen aus dem BMBF Programm „Zivile Sicherheit - Nachwuchsförderung durch interdisziplinären Kompetenzaufbau“. Ausführliche Informationen zu den Forschungsaktivitäten der Gruppe und Publikationen finden Sie auf unserer Website: https://kontikat.de