Co-Designing Personas for User Experience and Engagement in Automation

The aim of this workshop is to engage in co-design of personas to explore the interplay of autonomous technologies with user experi ence and engagement. Automating a process that is embedded into people’s everyday lives and activities will surely impact their expe rience. In a time where there is strong push towards more and more automation in our daily life, the workshop will explore the value of co-design in bringing to the fore the opportunities and issues of such trend on users’ experiences and engagements in multiple con texts such as work, health, entertainment and learning. Through the co-design of personas in future scenarios of automation the work shop will concretely identify valuable automation design goals for user experience and engagement drawing on participants’ knowl edge from industry projects and academic research.Tree concrete outcomes from the workshop are the following:info:eu-repo/semantics/publishedVersio

Flood Risk in Australia: Whose Responsibility Is It, Anyway?

This paper presents research into four key stakeholders in flood risk management in Australia: local councils, the insurance industry, the State Emergency Service (SES), and local residents; examining the perception of their own roles and responsibilities, and those of the other stakeholders. Key informant interviews were conducted in four locations—Brisbane and Emerald, in Queensland, Dora Creek, in New South Wales, and Benalla, in Victoria. We find that understanding of the roles and responsibilities of each stakeholder varied considerably between research participants. Insurance representatives felt their concerns about increasing flood risk costs were unheeded until the 2010–2011 floods made them the “canary in the coal mine”. Councils felt they had limited options for reducing flood risk. SES representatives felt they were too relied upon for event response, with requests for assistance outstripping their capacity to assist, and many residents were uncertain how to prepare for flood, relying on emergency agencies and the local council to protect them. Key lessons for flood risk management in Australia are (a) an urgent need for all stakeholders to better understand each others’ roles and responsibilities; and (b) residents must take greater responsibility for their own personal protection. Only then can the vision of shared responsibility presented by the 2009 National Strategy for Disaster Resilience be achieved