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The Effect of Service Quality on Customer Satisfaction: A Case Study of Commercial Bank of Ethiopia Adama City

The importance of service quality for any business performance has been recognized in the literature through the direct impact on customer satisfaction. The paper studied the effect of service quality on customer satisfaction in commercial Bank of Ethiopia Adama city. SERVPERF model by Cronin and Taylor’s (1992) is used to identify the effect and the relationship. Quantitative means of data collection method is employed to collect the data through questionnaire. This study used descriptive and causal research design and both primary and secondary data. The sample consists of 398 respondents selected based on convenience sampling procedure. The collected data was analyzed with the help of SPSS version 20.Correlation and multiple regressions were used to investigate the relationship between dependent and independent variables. The finding of this study indicates that customers were most satisfied with the assurance dimensions of service quality and dissatisfied with network quality dimension. The findings of the study also indicated that there are positive and significant relationships between seven service quality dimensions and customer’s satisfaction. And also except responsiveness all service quality dimensions have positive and significant effect on customer satisfaction. Furthermore, 72.8% of the variation in customer satisfaction is explained by service quality dimensions in commercial bank of Ethiopia Adama city. The study recommends that the bank should improve the service quality dimensions especially network quality, responsiveness, empathy and security in order to satisfy customers. Keywords: Service quality, Customer satisfaction, SERVPERF model DOI: 10.7176/JMCR/58-01 Publication date:July 31st 201

Assessment of Selected Physical and Chemical Soil Properties and Organic Carbon Stock, Under Different Land-Uses in Melka Gura Subwatershed of North Shewa Zone, Oromia, Ethiopia

A study conducted in Melka Gura Subwatershed to assess soil properties across three types of land uses plantation forest, grazing land, and cultivated land from 2022 to 2023 found that all land uses had loam soil, except for the plantation forest, which had sandy loam. The mean soil BD in the study area ranged from 1.06 to 1.39 g/cm3. Conversely, plantation forest soil and grazing land had the highest mean AWC (194.8 mm/m) at 0–20 cm depth. The highest mean values of sand, silt, TP, pH, AP, exchangeable basic cations, CEC, SOC, TN, and SOC stock (68.62-ton ha-1) were registered in the soil of plantation forest land. The highest mean values of BD (1.39 g/cm3), clay content (19%), Ex. A, and Ex. Al were recorded in the soil of cultivated land. The average values of clay, BD, FC, PWP, pH, PBS, and exchangeable bases all indicated an increasing trend from the surface toward the subsurface. The highest mean value of SOCS (68.62 tons’ ha-1) was discovered in plantation forest land and the lowest in cultivated land. The differences in soil management practices could be the major reasons for variations in soil properties across land-use types. Further studies are needed on the effects of land-use change on fertility-related soil properties in relation to integrated soil and water conservation practices to reduce further land degradation

Response of Yield and Yield Components of Tef [Eragrostis Tef (Zucc.) Trotter] to Optimum Rates of Nitrogen and Phosphorus Fertilizer Rate Application in Assosa Zone, Benishangul Gumuz Region

 አህፅርኦት ይህ የመስክ ላይ ሙከራ በቤንሻንጉል ጉሙዝ ክልል በአሶሳ ዞን በአሶሳና ባምባስ ወረዳ በአርሶ አደር ማሳዎች ላይ ሇሁሇት ተከታታይ ዓመታት (ከ2005 – 2006 ዓ.ም) የተከናወነ ሲሆን ዋና )ዓላማዉም የናይትሮጅንና የፎስፈረስ ማዳበሪያ ላይ ያላቸዉን ተጽዕኖ መገምገም ነበር፡፡ ይህንንም ሇማጥናት አምስት(5) የናይትሮጅን እና አራት(4) የፎስፈረስ ደረጃዎች ድብልቅ በአጠቃላይ ሀያ (20) ተጠኚዎችን በFactorial combination RCBD ዲዛይንና በሦስት ድግግምሽ ተሞክሯል፡፡ ዉጤቱ እንደሚያሳየዉ የጤፍ ዕድገትና ምርት በናይትሮጂንና በፎስፈረስ ማዳበሪያ መጠቀም አመርቂ ሇዉጥ አሳይቷል፡፡ በመሆኑም 46 ኪ.ግ ናይትሮጅን እና 10 ኪ.ግ ፎስፈረስ በሄክታር በመጠቀም 1681.1 ኪ.ግ የጤፍ ምርት በሄክታር ተገኝቷል፡፡ ይህ የማዳበሪያ መጠን ምንም ማዳበሪያ ካልተጨመረበት ጋር ሲነፃፀር በ137% የምርት ጭማሪን ያስገኛል፡፡ የዋጋ አዋጭነትን ስንመሇከትም ይህ የማዳበሪያ መጠን አዋጭ መሆኑን ያረጋግጣል፡፡ ስሇዚህም 46 ኪ.ግ ናይትሮጅን እና 10 ኪ.ግ ፎስፈረስ በሄክታር መጠቀም ከፍተኛ የሆነ ትርፍ ያሇዉና አዋጭ የማደበሪያ አጠቃቀም መሆኑ ተረጋግጧል፡፡ AbstractTef (Eragrostis tef) is one of most important food crops grown in Benishangul Gumuz region of Ethiopia and is produced in different agro-ecologies in the region. However, its productivity is constrained by a number of problems, of which soil nutrient is the most important one. Information on the response of tef to Nitrogen (N) and Phosphorus (P) fertilizers in Assosa Zone is inadequate. Field experiments were conducted at two locations for two years (2012-2013) to investigate the response of tef to N and P fertilization. Five levels of nitrogen (0, 23, 46, 69 and 92 N kg ha–1) and four levels of phosphorus (0, 10, 20 and 30 kg P ha–1) were studied in factorial combinations in a randomized complete block design (RCBD) with three replications. The results revealed substantial responses of tef to the main effect of N and P on days to heading and panicle length, the main effect of N on days to emergency, and the main effect of P on days to 90% physiological maturity. Nitrogen by P interaction effect was significant on plant height, straw and grain yield. Grain yield increased significantly from 708.6 to 1681.1 kg ha-1 with increase in the level of N and P from the control (0/0 N/P) to 46 kg N and 10 P kg ha-1. The magnitude of increase in grain yield due to application of 46 kg N along and 10 kg P ha -1 was 137 % higher as compared to the control. The partial budget analysis also indicates that applications of 46 kg N ha-1 and 10 kg P ha-1 are the most economical fertilizer rates to tef growers compared to the other levels in the study area

The Effect of Sustainable Human Resource Management on the Sustainable Competitive Advantage in the University of Gondar: Serial Mediation Role of Organizational Justice and Wellbeing

Strategic HRM researchers have been increasingly diverted from traditional HRM approach to Sustainable HRM (S-HRM) as a new strategic view to enhance Sustainable Competitive Advantage (SCA) of institutions. But most of studies focused from inside-out or economic-centered while common good sustainable approach initiated from outside-in approach that focuses on the variables such as Well Being (WB) and Organizational Justice (OJ) to achieve ecological, economic and social goals. From integration of social exchange theory, which focuses on the exchange of sustainable HRM practices of organization and perceived social (organizational justice) and individual (wellbeing), and resource-based view, which focus on the stock of wellbeing is a source of sustainable competitive advantage, to show the serial mediation of OJ and Wellbeing between sustainable HRM and SCA. We analyzed the data collected from 276 employees of university of Gondar using jamovi software and partial least square approach of structural equation model as it holds sample size that it’s alternative. The finds revealed that the sequential role of justice and well-being between S-HRM to SCA (IE1, β = 0.012, p = 0.010); the effect of S-HRM on SCA mediated solely through OJ (IE2, β = 0.118, p < 0.001) the mediating role of WB (IE3, β = 0.039, p = 0.009) between S-HRM and SCA. Accordingly, we recommended that serial mediation of WB and OJ between S-HRM and SCA using SET an RBV theories to solve sustainability goal complex and strategic perspective of HEIs. To enhance competitiveness, HEIs should have better to enhance OJ and WB

Analysis of Road Traffic Accident Using Gis and Remote Sensing Technologies: A Case of Burayu Town, Central Ethiopia

Road accidents are continuously becoming a major problem in developing countries town and subsequently cause losses of life and properties. This research aims at identifying accident prone sites and evaluated causes and consequences of car accidents. Distributions of hotspots are examined with the help of geospatial techniques to evaluate and delineate road accident hotspot. Assessment of spatial clustering of accidents and hotspots spatial densities was carried out following Moran’s I method of spatial autocorrelation, Getis-Ord Gi* statistics and point Kernel density functions. The GiZScore for the total accident locations in the study area varies between -1.95936 to 2.065021 and the GiPValues from 0.038921 to 0.875373. Based on GiZScore and GiPValue western and southwestern part of the study area particularly the local place named by Kella, Dirre gujje and Ashewa meda clearly indicate accident hotspots. This study clearly indicate lack of driving skills, poor knowledge of drivers and pedestrians over traffic rules and regulations, violating speed limits by drivers, insufficient traffic law enforcements, lack of timely vehicle maintenance, driving under the influence of drugs and alcohol, failure to observe and respect road traffic signs, failure to give way for pedestrians, failure to give way for vehicles, lack of sidewalks, lack of road traffic signs, improper overtaking, improper turning and excessive loading were the major possible causes for Road Traffic Accident ( RTA) in Burayu town. Findings from this study also shows that drivers with an age from (18-30) are the most vulnerable, which results a total record of 122 accidents (50.6%) within only four years. Generally, the main reason for road accidents in Burayu Town is mainly attributed to both spatial and non spatial characteristics. It is suggested that special inspection and priority should be given for those identified black spots sites

Evaluation of Surface Irrigation Suitability for Selected Crop Suitability Using Gis and Remote Sensing techniques: A Case Of Limmu Kossa District, South West Ethiopia

Assessing available land resources for irrigation potential for crop suitability is important to planningthe development of irrigation and crop production potential. This study was initiated to assess the land resources potential of the district for irrigation potential suitability for crop production development by collecting different types of necessary data from a different source by usinga mixed method of data analysis and interpretations with different types of GIS tools such as reclassification, overlay, clip, multiple buffer and others to overcome the problem of land use management and food insecurity. Multi-criteria decision evaluation method was used to evaluate the physical land characteristics of the study area for surface irrigation. There are techniques, which were used to the weight and standardized the factors, which are used to evaluate the land in the study area throughout the pairwise comparison. To identify potential irrigable area, the factors reclassified into suitable class based on FAO guideline were physical soil property (texture, depth, and drainage), slope, distance to stream, distance to market and land use land cover were taken respectively. Accordingly irrigation suitability result were shows, 10716.2ha (8.1%) very suitable, 60821.2ha (46.2%) moderately suitable, 52236.0 ha (39.7%) marginally suitable, 7831.6ha (6.0%) not suitable.Secondly, the land in the study area was evaluated for suitability of groundnut and maize crops by using different factors for both crops. The results regarding maize were shown that, 65332.6ha (49.6%) highly suitable, 58414.3ha (44.4%) moderately suitable and only7858.1ha (6%) was not suitable. For groundnut 63963.2ha (48.6%) highly suitable, 59784.4ha (45.4%) moderately suitable and 7857.4ha (6%) was not suitable.In general, as the result of the study shows most parts of Limmu kossa district was suitable for irrigated agricultural production

Burden of podoconiosis in poor rural communities in Guliso woreda, western Ethiopia

Background. Podoconiosis is an environmental lymphoedema affecting people living and working barefoot on irritant red clay soil. Podoconiosis is relatively well described in southern Ethiopia, but remains neglected in other parts of the Ethiopian highlands. This study aimed to assess the burden of podoconiosis in rural communities in western Ethiopia. Methodology/Principal Findings. A cross-sectional study was conducted in Gulliso woreda (district), west Ethiopia. A household survey in the 26 rural kebeles (villages) of this district was conducted to identify podoconiosis patients and to measure disease prevalence. A more detailed study was done in six randomly selected kebeles to describe clinical features of the disease, patients’ experiences of foot hygiene, and shoe wearing practice. 1,935 cases of podoconiosis were registered, giving a prevalence of 2.8%. The prevalence was higher in those aged 15 – 64 years (5.2%) and in females than males (prevalence ratio 2.6:1). 90.3% of patients were in the 15 – 64 year age group. In the detailed study, 335 cases were interviewed and their feet assessed. The majority of patients were farmers, uneducated, and poor. Two-third of patients developed the disease before the age of thirty. Almost all patients (97.0%) had experienced adenolymphangitis (ALA - red, hot legs, swollen and painful groin) at least once during the previous year. Patients experienced an average of 5.5 ALA episodes annually, each of average 4.4 days, thus 24 working days were lost annually. The incidence of ALA in podoconiosis patients was higher than that reported for filariasis in other countries. Shoe wearing was limited mainly due to financial problems. Conclusions. We have documented high podoconiosis prevalence, frequent adenolymphangitis and high disease-related morbidity in west Ethiopia. Interventions must be developed to prevent, treat and control podoconiosis, one of the core neglected tropical diseases in Ethiopia

Cost and Benefit Analysis of Dairy Farms in the Central Highlands of Ethiopia

አህፅሮት      ይህ ጥናት የወተት ላም የወጪ-ገቢ ትንተና ለማድረግ የታቀደ ነዉ፡፡ ጥናቱ ከ35 ትናንሽ እና 25 ትላልቅ የወተት ፋርሞች ላይ የተደረገ ነዉ፡፡ መረጃዉ ከአራት እስከ ስድስት ተከታታይ ወራት የተሰበሰበ ስሆን ይህን መረጃ ለማጠናከር የወተት ፋርሞች መልካም አጋጣሚዎችና ተግዳሮቶች ተሰብስቧል፡፡ መረጃዉ የተሰበሰበዉ ፋርሙ ዉስጥ ካሉት ሁሉም የዲቃላ የወተት ላሞች ነዉ፡፡ የዚህ ምርምር ግኝት እንደሚያመለክተዉ 80 ፐርሰንት የሚሆነዉ የወተተወ ላሞች ወጪ ምግብ ነዉ፡፡ ትናንሽ ፋርሞች ከትላልቅ ፋርሞች 35 ፐርሰንት የበለጠ ወጪ ያወጣሉ፤ ነገር ግን ትላልቅ ፋርሞች ከትናንሽ ፋርሞች በ55 ፐርሰንት የበለጠ ዓመታዉ ትቅም ያገኛሉ፡፡ ትልቁ የወተት ላሞች ገቢ ከወተት ስሆን የጥጃ ገቢም በተከታይነት ትልቅ ቦታ የሚሰጠዉ ነዉ፡፡ በዚህ ጥናት ግኝት መሰረት የትላልቅ ፋርሞች ያልተጣራ ማርጂን ከትናንሽ ፋርሞች በሦስት እጥፍ እንደሚበልጥ ተረጋግጧል፡፡ የጥቅም-ወጪ ንፅፅር 1.43 እና 2.24 ለትናንሽና ለትላልቅ የወተት ፋርሞች በቅድመ ተከተል እንደሆነ ጥናቱ ያመለክታል፡፡ ይህም ትላልቅ ፋርሞች ከትናንሽ ፋርሞች የበለጠ ትርፋማ እንደሆኑ ያሚያሳይ ነዉ፡፡ የማስፋፍያ መሬት እጥረት፣ የብድር አገልግሎት አለመኖር፣ የሞያዊ ድጋፍ አለመኖር፣ የመኖና የመድሃኒት ዋጋ ንረት፣ ከፍተኛ የወት ዋጋ መለያየት፣ የማዳቀል አገልግሎት ዉጤታማ ያለመሆን፣ የጽንስ መጨናገፍ በፋርሞቹ ባለቤቶች የተነሱ ተግዳሮቶች ናቸዉ፡፡ በዚህ መሰረት ምርታማነታቸዉ ዝቅተኛ የሆኑትን ላሞች ማስወገድ፤ የላሞች ቁጥር ማብዛት፣ በስልጠና የፋርሞቹን ባለቤቶችና የማዳቀል አገልግሎት የሚሰጡትን አካላት ማብቃትና የገብያ ትስስር ማጠናከር፣ አርሶ-አደሩን በመደራጀት የመኖ ማቀነባበርያ መትከል አስፈላጊ እንደሆነ ይህ ጥናት ምክረሃሳብ ያቀርባል፡፡  Abstract  This study was conducted to estimate costs and gross profits of dairy farms under small and large diary management in central highlands of Ethiopia. Thirty-five small and 25 large farms were randomly selected. Quantitative data was collected from sampled households/farms for six to seven consecutive months. Qualitative data was also collected to supplement the quantitative data. All crossbreed milking cows of the sample households were included for the study. The result of the study showed that small commercial farms disbursed 38% more cost than large commercial dairy farms. More than 80% of the variable costs went to feed in both small and large dairy farms. The result also revealed that large dairy farms earned 55% more annual revenue than small farms. The larger revenue share was from milk sale followed by calf sale for both large and small dairy farms. The gross margin of large dairy farms was higher than the small counterparts by more than three folds. The benefit-cost ratio was 1.43 and 2.24 for small and large dairy farms, respectively, implying that large dairy farms are more profitable than small dairy farms. The benefits from both small and large dairying indicated that dairying is a beneficial business. Shortage of land, lack of credit, lack of technical support, lack of adequate market outlet, inefficiency of AI services, abortion, high price of feed and medicine were identified as the main constraints of dairy farming. It is suggested that the need to establish feed processing machines, cull unproductive cows, empower dairy farmers and key service providers through training, promoting, complementary technology packages and market infrastructures.     

Assessment of knowledge, attitude and risk behaviors towards HIV/AIDS and other sexual transmitted infection among preparatory students of Gondar town, north west Ethiopia

<p>Abstract</p> <p>Background</p> <p>The first case of HIV in Ethiopia was reported in 1984. Since then, HIV/AIDS has become a major public health concern in the country, leading the Government of Ethiopia to declare a public health emergency in 2002. Although the epidemic is currently stable, HIV/AIDS remains a major development challenge for Ethiopia. The spread of HIV in any community is in part determined by the knowledge of attitude towards sexuality of its members and by their actual sexual practices. The aim of the study was to assess students' knowledge, attitudes and practices regarding HIV/AIDS and STDs in Gondar, North West Ethiopia.</p> <p>Methods</p> <p>A cross sectional study was conducted between February 1 to March 1, 2009 in preparatory high school students. Pre-tested questioner was used to generate the data and analysis was made by SPSS version 15. Chi -square value was calculated and p-value < 0.05 was considered statistically significant.</p> <p>Results</p> <p>All the students had heard about AIDS before the interview. Knowledge on some aspect of the disease was quite low in the study group. Only half of the students knew that at present, AIDs is incurable and that HIV infection can be acquired through sexual contact with a 'familiar' person. Knowledge about STI was also quite low, 39% knew that pus in the urine is a symptom of STI and 45.4% knew that acquisition of other STIs is increases the chance of HIV transmission following unsafe sex with known cases. 25% of the study group had previous sexual intercourse and exposed at least one risk behavior. About 34% of the respondents had negative attitude towards AIDS and STDs.</p> <p>Conclusion</p> <p>Awareness about STDs and methods of prevention of HIV and STDs was low. More risk behavior was observed in male and those with alcohol and drugs of abuse.</p