14 research outputs found

    Managing Knowledge in Enterprise Systems

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    Enterprise Systems are formidable and powerful information systems that have positioned themselves as a landmark in the evolution of Information Technology. The selection, implementation, use and continuous change of Enterprise Systems (ES) (e.g. mySAP.com) require a great amount of knowledge and experience. Due to the lack of inhouse ES knowledge and the high costs of engaging experienced implementation consultants, organizations realize the need to better leverage their knowledge resources. Managing this knowledge is increasingly important with the second wave of ES projects focusing E-Business applications like Customer Relationship Management (CRM) and Supply Chain Management (SCM). These new applications embrace an open-integration strategy that will incorporate and support other vendors ' applications as part of its Internet-based enterprise computing platform. This paper proposes a framework for managing knowledge in Enterprise Systems. The framework draws its strength from meta-case studies and comprehensive literature analyses, which is consolidated into a three-dimensional framework
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