Hotels in a customer-centred business model: Empirical findings from Val Gardena

The gradual shifting of the hospitality industry from product to service is due to the orientation of business models towards the customers – i.e. how an organization creates, delivers, and captures value. Guests evaluate such attitude in several and influential review websites. We investigate about the effectiveness of such models on quality perception by studying the determinants of facilities\u27 online ratings. In particular we focus on two critical aspects for customer-oriented business, as price and proximity effect to competitors located near renowned tourist areas. The latter may stimulate quality improvement on hotels placed in peripheral locations. This study considers the acco-mmodation facilities located near Val Gardena, one of the most famous Italian mountain destinations. As done by previous contributors we present separate estimates for sales and advice websites. We find that price is not necessarily a significant indicator for hotel quality and the related business model. In addition, there seem not to be necessarily significant differences in quality perception between hotels located in strictly neighbour destinations and those in peripheral areas. If on one side proximity to a renowned area can be a rewarding factor for quality assessment, on the other side it appears not necessarily to be a critical one

Does industry resilience matter for postshock industrial policy? A focus on tourism-related industries

Selective industrial policies have been increasingly used by governments to achieve desired normative goals. However, they have been revealed to be complex and vulnerable interventions, demanding robust tools able to justify choices and mitigate potential ‘government failures’. In light of the emerging challenges and potential disruptions that might threaten our economies and societies, we contend that postshock industry resilience can be a valuable analytical framework to understand how different sectors react to unforeseen shocks. Accordingly, we present a methodology that measures postshock industry resilience and apply it to the Italian case in the aftermath of the 2008 shock. Particular attention is devoted to tourism-related industries. Main findings show that the industries reacted heterogeneously to the 2008 shock. For tourism-related industries, the results suggest following an ad hoc approach to the analysis of each tourism-focused industry to avoid generalizations that might lead to incorrect policy interpretations

Volumen de negocios en la industria de la hospitalidad: la reciprocidad puede resolver el problema?

Las pérdidas de empleados es uno de los principales problemas para la industria del turismo, con muchos impactos negativos en las empresas. Las prácticas de gestión de recursos humanos, en particular, el compromiso organizacional y la satisfacción en el trabajo, a menudo, se indican como posibles instrumentos para que las tasas de rotación no sean más bajas. La reciprocidad puede ser un poderoso instrumento de gestión de la relación de trabajo. Cuando los empleados perciben el compromiso como elemento clave, que puede superar sus expectativas, los empleados estarán más dispuestos a demostrar un mayor compromiso para con su organización. El objetivo principal de este artículo teórico es mostrar cómo la reciprocidad puede fortalecer la relación de trabajo, lo que aumenta la satisfacción laboral y el compromiso, y así contribuir a disminuir las tasas de rotación.Turnover is one of the major problems for the hospitality industry, with many negative impacts on the organizations. Human resources management practices, in particular organizational commitment and job satisfaction, are often indicated as possible instruments to make turnover rates lower. Reciprocity could be a powerful instrument of governance of the employment relationship. When employees perceive their employers’ sincere commitment to them exceeding their expectations, the employees will be more likely to demonstrate stronger commitment to their organizations. The main aim of this theoretical article is to show how reciprocity can strengthen the employment relationship, so increasing job satisfaction and commitment, and so contributing to decrease turnover rates

A data-driven analysis of the current debate on the linkages between performance and strategy studies

This paper focuses on how the relations between performance management and measurement (PMM) and strategy are considered by scholars. These relations are crucial in building a comprehensive body of knowledge of a complex and multifaceted phenomenon which attracts scholars pertaining to different management disciplines. The results obtained by adopting quantitative methodologies (descriptive statistics and text-mining analysis) on a sample of articles recently published in the most influential international 'business, and management accounting' journals, contribute to extant literature by providing evidence that several connections exist between key-concepts which are usually considered an exclusive heritage of single management disciplines, such as strategy, organisation, management control, and so forth. For that reason, an integration of competences and methodologies is needed to support further research in the field. We also find evidence suggesting that the organisational perspective should be particularly considered when investigating the relations between strategy, management control systems and PMM

“Non-Aviation” activities and the introduction of new thinking and ideas in the airport business: Empirical evidence from an Italian case study

<p><strong>Purpose: </strong>This paper aims to describe the main changes occurring in the airport industry with particular attention to the increasing relevance of the non-aviation activities. In fact, during the most recent decades, the airport business has evolved into a dynamic and competitive industry. In order to reduce their deficits airport management policies have progressively favoured the commercial aspects in order to produce greater profit margins. In many countries, greater management elasticity in business administration has occurred, and important modifications have been introduced in the national and international regulations according to a market oriented perspective.</p><p><strong>Design/methodology/approach:</strong> The method used is the case study approach and the analysis utilizes empirical data originating from the airport in Olbia.</p><p><strong>Findings:</strong> Findings show how the choice to invest in the non-aviation sector can be ascribed to the strategic orientation adopted by airport managers.</p><p><strong>Originality/value:</strong> Empirical evidence can highlight certain trends in the industry, whose values can lead to a core definition of the new paths of development for the airport business to follow in the non-aviation dimension, and identifying at the same time innovative business ideas for opening up new market scenarios.</p