Audit Pengelolaan Layanan Teknologi Informasi Berdasarkan ITIL pada IT Marketing & Trading (M&T) PT. Pertamina (Persero) Marketing Operation Region V Surabaya

IT Marketing & Trading (M&T) PT. Pertamina (Persero) Marketing Operation Region V Surabaya is part of the operational functions of the Corporate Shared Services (CSS) PT. Pertamina (Persero) in the field of Information Technology (IT). Based on the survey results of the services performed by CSS PT. Pertamina (Persero) in the business units and subsidiaries in 2012, primarily for IT M&T PT. Pertamina (Persero) Marketing Operation Region V Surabaya showed a gap between the perceived to the service user expectations with the value -0.73 and -0.68 in the 1st and 2nd semester of 2012. The survey results showed that the quality of IT service management is sufficient but necessary anticipatory efforts to prevent a worse condition.To identify the factors contributing to the gap between perceived services to the user expectations of IT M&T PT. Pertamina (Persero) Marketing Operation Region V Surabaya, it is necessary to audit the management of IT services based on ITSM standard, namely the Information Technology Infrastructure Library (ITIL). Results of IT service management audits that have been conducted show that the cause of the gap is the management has not fully ensure compliance with service management procedures established by the company. The findings and recommendations of the audit can be used to improve the operational performance of service

Provider imposed restrictions to clients’ access to family planning in urban Uttar Pradesh, India: a mixed methods study

BACKGROUND: Medical barriers refer to unnecessary policies or procedures imposed by health care providers that are not necessarily medically advised; these restrictions impede clients’ access to family planning (FP). This mixed methods study investigates provider imposed barriers to provision of FP using recent quantitative and qualitative data from urban Uttar Pradesh, India. METHODS: Baseline quantitative data were collected in six cities in Uttar Pradesh, India from service delivery points (SDP), using facility audits, exit interviews, and provider surveys; for this study, the focus is on the provider surveys. More than 250 providers were surveyed in each city. Providers were asked about the FP methods they provide, and if they restrict clients’ access to each method based on age, parity, partner consent, or marital status. For the qualitative research, we conducted one-on-one interviews with 21 service providers in four of the six cities in Uttar Pradesh. Each interview lasted approximately 45 minutes. RESULTS: The quantitative findings show that providers restrict clients’ access to spacing and long-acting and permanent methods of FP based on age, parity, partner consent and marital status. Qualitative findings reinforce that providers, at times, make judgments about their clients’ education, FP needs and ability to understand FP options thereby imposing unnecessary barriers to FP methods. CONCLUSIONS: Provider restrictions on FP methods are common in these urban Uttar Pradesh sites. This means that women who are young, unmarried, have few or no children, do not have the support of their partner, or are less educated may not be able to access or use FP or their preferred method. These findings highlight the need for in-service training for staff, with a focus on reviewing current guidelines and eligibility criteria for provision of methods

Мандельштамовское "Мы пойдем другим путем": о стихотворении "Кому зима - арак и пунш голубоглазый..."

Гаспаров Михаил Леонович. Мандельштамовское "Мы пойдем другим путем": о стихотворении "Кому зима - арак и пунш голубоглазый..." [Электронный ресурс] / М. Л. Гаспаров// Новое литературное обозрение. - 2000. - № 41 (1). - С. 88-98