The service quality and satisfaction of smart policing in the UAE

The purpose of this paper is to investigate the multidimensional constructs of smart policing service quality, and the impact of these dimension on the satisfaction levels of UAE residents. An online survey was conducted using a sample of 230 respondents and analyzed using structural equation modeling. The findings of this study confirm that integrity and serviceability have a significant and positive impact on satisfaction. When hedonic dimensions are controlled, it was found that integrity, transparency, responsivity, interactivity, and serviceability are significant predictors of satisfaction. When utilitarian dimensions are controlled, only integrity, transparency, interactivity and serviceability are significant related to satisfaction. This study contributes to the policing and service quality research because limited studies demonstrate how smart policing service quality dimensions drive satisfaction. This research extends beyond current e-service quality models by addressing the importance of utilitarian dimension in police services quality. Such factors and their strategic relation to satisfaction are often overlooked in the public sector for the sake of maintaining long term relationships with residents; a sector in which users are believed to be mostly driven by hedonic motives

The influence of COVID-19 preventive measures on the air quality in Abu Dhabi (United Arab Emirates)

The preventive and cautionary measures taken by the UAE and Abu Dhabi governments to reduce the spread of the coronavirus disease (COVID-19) and promote social distancing have led to a reduction of mobility and a modification of economic and social activities. This paper provides statistical analysis of the air quality data monitored by the Environment Agency – Abu Dhabi (EAD) during the first 10 months of 2020, comparing the different stages of the preventive measures. Ground monitoring data is compared with satellite images and mobility indicators. The study shows a drastic decrease during lockdown in the concentration of the gaseous pollutants analysed (NO2, SO2, CO, and C6H6) that aligns with the results reported in other international cities and metropolitan areas. However, particulate matter (PM10 and PM2.5) averaged concentrations followed a markedly different trend from the gaseous pollutants, indicating a larger influence from natural events (sand and dust storms) and other anthropogenic sources. The ozone (O3) levels increased during the lockdown, showing the complexity of O3 formation. The end of lockdown led to an increase of the mobility and the air pollution; however, air pollutant concentrations remained in lower levels than during the same period of 2019. The results in this study show the large impact of human activities on the quality of air and present an opportunity for policymakers and decision-makers to design stimulus packages to overcome the economic slow-down, with strategies to accelerate the transition to resilient, low-emission economies and societies more connected to the nature that protect human health and the environment.The authors would like to thank the Environment Agency – Abu Dhabi Management for supporting and funding the EAD Air Quality Monitoring Network. We thank EAD’s Secretary General, H.E. Dr Shaikha Salem Al Dhaheri, for her support.Peer reviewe