Lean Manufacturing in Public Services: Prospects for Value Creation

The purpose of this paper is to investigate the utilization of lean manufacturing systems in public service operations for poten- tial added value. A case study of lean manufacturing implementation at a UK city council was carried out using in-depth interviews with key personnel coupled with documents collection. The Organizational Commitment Questionnaire (OCQ) was administered among front-line employees. Results show that lean manufacturing systems could create signi cant added value to the business and employees. A strong relation- ship was demonstrated between the lean manufacturing implementation and the a ective commitment level of employees. This paper is one of a few studies that demonstrate the applicability of manufacturing systems in other settings and that they can generate significant added value for the service department and its employees

Ipecac: Preliminary Position Statement of the AACT/EAPCCT

info:eu-repo/semantics/publishe

Position statement: ipecac syrup.

American Academy of Clinical Toxicology; European Association of Poisons Centres and Clinical Toxicologistsinfo:eu-repo/semantics/publishe

Concepção e organização de um centro de controle de intoxicações The conception and organization of a center for the control of cases of poisoning

Objetivou-se contribuir para uma melhor compreensão da importância dos Centros de Controle de Intoxicações (ou Centros Anti-Veneno), através do relato de sua concepção e organização. Ressaltou-se a necessidade destes centros atuarem integrados a instituições governamentais, a entidades privadas e à comunidade, e a importância dos setores de epidemiologia e prevenção, de análises toxicológicas e de pesquisa científica nestes centros. Enfatizou-se a necessidade de sua intervenção na área de promoção e proteção à saúde, através do estabelecimento de linhas de ação principalmente a nível educacional, de saúde mental e de capacitação profissional. Foram sugeridas algumas providências que concorrerão para maior esclarecimento e, consequentemente, para a diminuição da incidência de intoxicações, revertendo em economia de recursos financeiros que são necessários ao atendimento integral de pacientes intoxicados.<br>As a contribution to a better understanding of the importance of Poison Control Centers, the present work focuses on their conception, organization and action as part of government institutions, private entities and the community. The importance of the sectors that deal with Prevention and Epidemiology, Toxicological Analysis and Scientific Research in these centers is particularly emphasized. Also the necessity for intervention in the areas of preventive public health by means of the creation of plans of action, particularly those related to public awareness, education and mental health, is stressed. Finally suggestions are made which, if implemented, should facilitate the understanding of cases of poisoning and hence diminish their incidence; this should result, in turn, in economy of available government resources, permiting development of more comprehensive treatment programs for patients suffering from poisoning