Consumer Satisfaction At The Sub-system Level: A Study Of The Distribution System For New Automobiles

Past research in the consumer satisfaction/dissatisfaction (CS/D) area focussed mainly on goods and services, ignoring the distribution system of products. This omission provides an incomplete understanding of the reality facing consumers since the consumption of goods and services is a process which comprises the evaluation not only of the products consumed but also of the different enterprises producing, distributing and servicing these products. This study focusses on this previously unexplored area of CS/D with the objective of filling some of the theoretical gaps and providing a guide to managerial and public policy action. After reviewing past CS/D studies, a process model based on the Expectancy Disconfirmation paradigm is developed. Using a survey methodology and the analytical techniques of Multiple Regression and Analysis of Covariance, this study then empirically tests part of this model by investigating consumer satisfaction/dissatisfaction with the distribution system for new automobiles in one province of Canada.;The results support the Expectancy Disconfirmation theory of CS/D. At each stage of the buying process, satisfaction is a direct function of both the level of expectations held by the consumer prior to engaging in the particular stage and the extent to which those expectations are positively or negatively disconfirmed. The results also provide evidence of the existence of consumer tolerance regions at least with respect to negative disconfirmation. Expectations are positively related to disconfirmation levels, a finding which can be explained by the fact that consumers evaluated a service rather than a product. Finally, overall satisfaction with the distribution system is a function of search, servicing and product performance satisfaction.;The implications of this study are that automobile dealers should focus on improving buyers\u27 expectations, providing superior after-sales service, maintaining well trained salespeople, rectifying service lapses and providing feedback to manufacturers. Public policymakers can help consumers by developing educational programs aimed at developing consumer skills and knowledge of what dealers can and should provide them

Viral to metazoan marine plankton nucleotide sequences from the Tara Oceans expedition

A unique collection of oceanic samples was gathered by the Tara Oceans expeditions (2009–2013), targeting plankton organisms ranging from viruses to metazoans, and providing rich environmental context measurements. Thanks to recent advances in the field of genomics, extensive sequencing has been performed for a deep genomic analysis of this huge collection of samples. A strategy based on different approaches, such as metabarcoding, metagenomics, single-cell genomics and metatranscriptomics, has been chosen for analysis of size-fractionated plankton communities. Here, we provide detailed procedures applied for genomic data generation, from nucleic acids extraction to sequence production, and we describe registries of genomics datasets available at the European Nucleotide Archive (ENA, www.ebi.ac.uk/ena). The association of these metadata to the experimental procedures applied for their generation will help the scientific community to access these data and facilitate their analysis. This paper complements other efforts to provide a full description of experiments and open science resources generated from the Tara Oceans project, further extending their value for the study of the world’s planktonic ecosystems

Viral to metazoan marine plankton nucleotide sequences from the Tara Oceans expedition

A unique collection of oceanic samples was gathered by the Tara Oceans expeditions (2009-2013), targeting plankton organisms ranging from viruses to metazoans, and providing rich environmental context measurements. Thanks to recent advances in the field of genomics, extensive sequencing has been performed for a deep genomic analysis of this huge collection of samples. A strategy based on different approaches, such as metabarcoding, metagenomics, single-cell genomics and metatranscriptomics, has been chosen for analysis of size-fractionated plankton communities. Here, we provide detailed procedures applied for genomic data generation, from nucleic acids extraction to sequence production, and we describe registries of genomics datasets available at the European Nucleotide Archive (ENA, www.ebi.ac.uk/ena). The association of these metadata to the experimental procedures applied for their generation will help the scientific community to access these data and facilitate their analysis. This paper complements other efforts to provide a full description of experiments and open science resources generated from the Tara Oceans project, further extending their value for the study of the world's planktonic ecosystems

A Picture Speaks A Thousands Words : The Consumption of Contemporary Art

Through participant observation and in-depth interviews, the authors document who visit the Musée d'art contemporain de Montréal and note how multiple variables affect the characteristics of the public of art museums. 13 bibl. ref

Viral to metazoan marine plankton nucleotide sequences from the Tara Oceans expedition

A unique collection of oceanic samples was gathered by the Tara Oceans expeditions (2009-2013), targeting plankton organisms ranging from viruses to metazoans, and providing rich environmental context measurements. Thanks to recent advances in the field of genomics, extensive sequencing has been performed for a deep genomic analysis of this huge collection of samples. A strategy based on different approaches, such as metabarcoding, metagenomics, single-cell genomics and metatranscriptomics, has been chosen for analysis of size-fractionated plankton communities. Here, we provide detailed procedures applied for genomic data generation, from nucleic acids extraction to sequence production, and we describe registries of genomics datasets available at the European Nucleotide Archive (ENA, www.ebi.ac.uk/ena). The association of these metadata to the experimental procedures applied for their generation will help the scientific community to access these data and facilitate their analysis. This paper complements other efforts to provide a full description of experiments and open science resources generated from the Tara Oceans project, further extending their value for the study of the world's planktonic ecosystems.status: publishe