Interfaces For All: A Tailoring-based Approach

Following the precepts of Universal Design, we must develop systems that allow access to software applications without discrimination and making sense for the largest possible audience. One way to develop Interfaces for All is to offer users the possibility of tailoring the interface according to their preferences, needs and situations of use. Tailorable solutions already present in some interactive systems do not consider the diversity of users, as they do not include illiterates and non-expert users, for example. The development of systems to be used for all requires a socio-technical vision for the problem. In this paper we present and discuss the first results of a work based on the reference of Organizational Semiotics and Participatory Design to elicit users' and system's requirements, and design a software solution with the direct participation of those involved, under the design for all principles. © 2009 Springer Berlin Heidelberg.24 LNBIP928939Baranauskas, M.C.C., Neris, V.P.A.: Using Patterns to Support the Design of Flexible User Interaction. In: Jacko, J.A. (ed.) HCI 2007. LNCS, 4550, pp. 1033-1042. Springer, Heidelberg (2007)Bonacin, R., Baranauskas, M.C.C., Santos, T.M., A Semiotic Approach for Flexible e-Government Service Oriented Systems (2007) 9th ICEIS, 5, pp. 381-386. , ISAS, ppConnell, B.R., Jones, M., Mace, R., (1997) The Principles of Universal Design 2.0. Raleigh. The Center for Universal Design, NC State University, , http://www.design.ncsu.edu/cud/about-ud/udprinciples.htmCostabile, M.F., Fogli, D., Fresta, G., Mussio, P., Piccinno, A., Building Environments for End-User Development and Tailoring (2003) Human Centric Computing Languages and Environments, pp. 31-38. , IEEE Press, New York(2006) Systems and Methods in the constitution of a mediated by Culture and Information Communication Technologies, , http://www.nied.unicamp.br/ecidadania, e-Cidadania Project, FAPESP-Microsoft Research InstituteHayashi, E.C.S., Neris, V.P.A., Almeida, L.D.A., Miranda, L.C., Martins, M.C., Baranauskas, M.C.C.: Clarifying the dynamics of social networks: narratives from the social context of e-Cidadania. IC-08-030 (2008), http://www.ic.unicamp.br/publicacoesHayashi, E. C. S., Neris, V. P. A., Almeida, L. D. A., Rodriguez, L. C., Martins, M. C., and Baranauskas, M. C. C.: Inclusive social networks: Clarifying concepts and prospecting solutions for e-Cidadania. IC-08-029 (2008), http://www.ic.unicamp.br/publicacoesHayashi, E.C.S., Neris, V.P.A., Baranauskas, M.C.C., Martins, M.C., Piccolo, L.S.G., Costa, R., Avaliando a Qualidade Afetiva de Sistemas Computacionais Interativos no Cenario Brasileiro (2008) Proc. Workshop UAI, , Porto Alegre. 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SEMISH/CSBC, pp. 76-90de Santana, V.F., Baranauskas, M.C.C., A Prospect of Websites Evaluation Tools Based on Event Logs (2008) Proc. HCIS 2008, IFIP WCC, pp. 99-104. , USA, ppSchüler, D., Namioka, A., (1993) Participatory design: Principles and Practices, , L. Erlbaum Associates, USASommerville, I., (2000) Software Engineering, , 6th edn. Addison-Wesley Pub. Co, ReadingStamper, R.K., Althaus, K., Backhouse, J., (1988) MEASUR: Method for Eliciting, Analyzing and Specifying User Requirements, , Olle, T.W, Verrijn-Stuart, A.A, Bhabuts, L, eds, omputerized assistance during the information systems life cycle. 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Using Patterns To Support The Design Of Flexible User Interaction

The social value of Web applications is in their potential to be the conduit for many different types of applications to many different people, using different resources and embedded in diverse contexts. Designing for flexibility involves many people, with different skills, interests and levels of commitment, including, designers, developers and users. Tailorable features in the user interface demand a clear bond between the phases in the whole software lifecycle, starting from requirements elicitation to the design and development stages. As interaction patterns have been considered a promising approach to bridge the gaps between analysis, design and implementation of usability related features, this work first investigates and synthesizes from literature a set of interaction patterns related to tailoring activities. From this analysis, a semiotic-informed categorization of tailorable user interface features is presented and discussed; an elicitation pattern for tailorable user interface features illustrates the usefulness of the proposal. © Springer-Verlag Berlin Heidelberg 2007.4550 LNCSPART 110331042Alexander, C., Ishikawa, S., Silverstein, M., Jacobson, M., Fiksdahl-King, I., Angel, S., (1977) A Pattern Language: Towns, Building, Constructions, , Oxford Univer. Press, NYArvola, M.: Interaction Design Patterns for Computers in Sociable Use. 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ACM (2006) 1-59593-298-4/06/0004Stamper, R.K., Althaus, K., Backhouse, J., (1988) MEASUR: Method for Eliciting, Analizing and Specifying User Requirements, , Olle, T.W, Verrijn-Stuart, A.A, Bhabuts, L, eds, Computerized assistance during the information systems life cycle, Elsevier Science Publishers, North-HollandStamper, R., Language and computer in organized behavior (1992) Linguistic Instruments in Knowledge Engineering, pp. 143-163. , Riet, R.P, Meersman, R.A, eds, Elsevier, AmsterdamTidwell, J.: Common Ground: A Pattern Language for Human-Computer Interface Design (Last visit: February 2007) http://www.mit.edu/jtidwell/ interaction_patterns.htmlYahoo! 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Towards A Socially-constructed Meaning For Inclusive Social Network Systems

Information and Communication Technology has the potential of benefiting citizens, allowing access to knowledge, communication and collaboration, and thus promoting the process of the constitution of a fairer society. The design of systems that make sense to the users' community and that respect their diversity demands socio-technical views and increased knowledge of the involved parties. We have adopted Organizational Semiotics and Participatory Design as theoretical and methodological frames of reference to face this challenge in the design of Inclusive Social Network System for the Brazilian context. This paper presents the way we are using some artifacts adapted from Problem Articulation Method to clarify concepts and prospect solutions. Results of this clarification fed the Semantic Analysis Method from which we present and discuss an Ontology Chart for the domain.247254Almeida, L., Neris, V., Hayashi, E., Hornung, H., Baranauskas, M., (2008) An Exploratory Design for Inclusive Social Networks, , www.ic.unicamp.br/reltech, IC-08-11Baranauskas, M.C.C., Bonacin, R., Liu, K., Participation and signification: Towards cooperative system design (2002) IHC 2002, 1, pp. 03-14Baranauskas, M., Schimiguel, J., Simoni, C., Medeiros, C., Guiding the process of requirements elicitation with a semiotic approach a case study (2005) HCI 2005, pp. 100-110(2006) E-Cidadania, , www.nied.unicamp.br/ecidadania, FAPESP-microsoft research instituteGibson, J., The Ecological Approach to Visual Perception, , Lawrence Erlbaum AssocHayashi, E., Neris, V., Almeida, L., Rodriguez, C., Martins, M., Baranauskas, M., (2008) Inclusive Social Networks: Clarifying Concepts and Prospecting Solutions for E-Cidadania, , www.ic.unicamp.br/reltech, IC-08-29Kolkman, M., (1993) Problem Articulation Methodology, , PhD Thesis, University of TwenteLiu, K., (2000) Semiotics in Information Systems Engineering, , Cambridge University Press, NY USALiu, X., (2001) Employing Measur Methods for Business Process Reengineering in China, , PhD Thesis, University of TwenteNadin, M., Interface design: A semiotic paradigm (1988) Semiotica, 69 (3), pp. 269-302Neris, V., Martins, M., Prado, M., Hayashi, E., Baranauskas, M., Design de interfaces para todos - demandas da diversidade cultural e social (2008) XXXV SEMISH/CSBC, pp. 76-90Schuler, D., Namioka, A., (1993) Participatory Design: Principles and Practices, , L. Erlbaum Associates Inc. Hillsdale, NJ, USAStamper, R., Althaus, K., Backhouse, J., MEASUR: Method for eliciting, analyzing and specifying user requirements (1988) Computerized Assistance during the Information Systems Life Cycle, pp. 143-163. , Olle, T. Verrijn-Stuart, A. and Bhabuts, L. (eds). Elsevier Science Inc. NY US