Information and Communication Technology has the potential of benefiting citizens, allowing access to knowledge, communication and collaboration, and thus promoting the process of the constitution of a fairer society. The design of systems that make sense to the users' community and that respect their diversity demands socio-technical views and increased knowledge of the involved parties. We have adopted Organizational Semiotics and Participatory Design as theoretical and methodological frames of reference to face this challenge in the design of Inclusive Social Network System for the Brazilian context. This paper presents the way we are using some artifacts adapted from Problem Articulation Method to clarify concepts and prospect solutions. Results of this clarification fed the Semantic Analysis Method from which we present and discuss an Ontology Chart for the domain.247254Almeida, L., Neris, V., Hayashi, E., Hornung, H., Baranauskas, M., (2008) An Exploratory Design for Inclusive Social Networks, , www.ic.unicamp.br/reltech, IC-08-11Baranauskas, M.C.C., Bonacin, R., Liu, K., Participation and signification: Towards cooperative system design (2002) IHC 2002, 1, pp. 03-14Baranauskas, M., Schimiguel, J., Simoni, C., Medeiros, C., Guiding the process of requirements elicitation with a semiotic approach a case study (2005) HCI 2005, pp. 100-110(2006) E-Cidadania, , www.nied.unicamp.br/ecidadania, FAPESP-microsoft research instituteGibson, J., The Ecological Approach to Visual Perception, , Lawrence Erlbaum AssocHayashi, E., Neris, V., Almeida, L., Rodriguez, C., Martins, M., Baranauskas, M., (2008) Inclusive Social Networks: Clarifying Concepts and Prospecting Solutions for E-Cidadania, , www.ic.unicamp.br/reltech, IC-08-29Kolkman, M., (1993) Problem Articulation Methodology, , PhD Thesis, University of TwenteLiu, K., (2000) Semiotics in Information Systems Engineering, , Cambridge University Press, NY USALiu, X., (2001) Employing Measur Methods for Business Process Reengineering in China, , PhD Thesis, University of TwenteNadin, M., Interface design: A semiotic paradigm (1988) Semiotica, 69 (3), pp. 269-302Neris, V., Martins, M., Prado, M., Hayashi, E., Baranauskas, M., Design de interfaces para todos - demandas da diversidade cultural e social (2008) XXXV SEMISH/CSBC, pp. 76-90Schuler, D., Namioka, A., (1993) Participatory Design: Principles and Practices, , L. Erlbaum Associates Inc. Hillsdale, NJ, USAStamper, R., Althaus, K., Backhouse, J., MEASUR: Method for eliciting, analyzing and specifying user requirements (1988) Computerized Assistance during the Information Systems Life Cycle, pp. 143-163. , Olle, T. Verrijn-Stuart, A. and Bhabuts, L. (eds). Elsevier Science Inc. NY US
