Ultra-high speed electro-optical systems employing fiber optics final report

Ultrahigh speed electro-optical systems employing fiber optic

Progress in customer relationship management adoption: a cross-sector study

Although customer relationship management (CRM) is widely used by organizations to capture and manage customer data, the process of implementation can be problematic. This article takes a multi-sector view of CRM implementation in three areas of the UK services sector: banking and finance; professional services; and the government/public sector. The study captures variations in CRM practice and implementation across these sectors, applying an existing framework of CRM implementation to tease out progress in relation to people (the company's staff), the company itself, the customers, and the technology. The implications for organizations that have reached different implementation stages in their CRM journey are considered

A METHOD FOR ESTIMATING GAS PRESSURE IN 3013 CONTAINERS USING AN ISP DATABASE QUERY

The U.S. Department of Energy's Integrated Surveillance Program (ISP) is responsible for the storage and surveillance of plutonium-bearing material. During storage, plutonium-bearing material has the potential to generate hydrogen gas from the radiolysis of adsorbed water. The generation of hydrogen gas is a safety concern, especially when a container is breached within a glove box during destructive evaluation. To address this issue, the DOE established a standard (DOE, 2004) that sets the criteria for the stabilization and packaging of material for up to 50 years. The DOE has now packaged most of its excess plutonium for long-term storage in compliance with this standard. As part of this process, it is desirable to know within reasonable certainty the total maximum pressure of hydrogen and other gases within the 3013 container if safety issues and compliance with the DOE standards are to be attained. The principal goal of this investigation is to document the method and query used to estimate total (i.e. hydrogen and other gases) gas pressure within a 3013 container based on the material properties and estimated moisture content contained in the ISP database. Initial attempts to estimate hydrogen gas pressure in 3013 containers was based on G-values (hydrogen gas generation per energy input) derived from small scale samples. These maximum G-values were used to calculate worst case pressures based on container material weight, assay, wattage, moisture content, container age, and container volume. This paper documents a revised hydrogen pressure calculation that incorporates new surveillance results and includes a component for gases other than hydrogen. The calculation is produced by executing a query of the ISP database. An example of manual mathematical computations from the pressure equation is compared and evaluated with results from the query. Based on the destructive evaluation of 17 containers, the estimated mean absolute pressure was significantly higher (P<.01) than the mean GEST pressure. There was no significant difference (P>.10) between the mean pressures from DR and the calculation. The mean predicted absolute pressure was consistently higher than GEST by an average difference of 57 kPa (8 psi). The mean difference between the estimated pressure and digital radiography was 11 kPa (2 psi). Based on the initial results of destructive evaluation, the pressure query was found to provide a reasonably conservative estimate of the total pressure in 3013 containers whose material contained minimal moisture content

An Interdisciplinary Perspective on Education Service Systems

Part 3: Finance and Service ScienceInternational audienceThe increased complexity in education systems has given rise to a number of intersecting trends and calling for a discipline to integrate across academic silos. As the concept of service innovation advances more rapidly into education services; industry, government, and academy are awakened to the concept of embedding services innovation. This theoretical paper offers an integrated framework for education systems (IFES) covering two intersecting dimensions where service innovation and service science can take place. As an effort to contribute in the area of service innovation and service sciences, an interdisciplinary approach is applied, interconnecting an array of competences across the different stakeholders. It is hypothesized that to increase productivity in education industries, interconnecting knowledge and resources from diverse areas and across different stakeholders through the co-lineation of four dimensions: (1) information, communications and technology; (2) skills and tools; (3) people and attitudes; (4) systems, processes and management; are essential to creating service innovation. This paper contributes a perspective of interconnectivity balanced with harmony that are crucial for effective productivity and service innovation by adopting a service science approach

Extracting actionable knowledge to increase business utility in sport services

The increase in retention of customer in gyms and health clubs is nowadays a challenge that requires concrete and personalized actions. Traditional data mining studies focused essentially on predictive analytics, neglecting the business domain. This work presents an actionable knowledge discovery system which uses the following pipeline (data collection, predictive model, loyalty actions). In the first step, it extracts and transforms existing real data from databases of the sports facilities. In a second step, predictive models are applied to identify user profiles more susceptible to dropout. Actionable rules are generated based on actionable attributes that should be avoided, in order to increase retention. Finally, in the third step, based on the previous actionable knowledge, experimental planning is carried out, with test and control groups, in order to find the best loyalty actions for customer retention. This document presents a simulation and the measure of the business utility of an actions sequence to avoid dropout.info:eu-repo/semantics/publishedVersio

Stillbirth and loss: family practices and display

This paper explores how parents respond to their memories of their stillborn child over the years following their loss. When people die after living for several years or more, their family and friends have the residual traces of a life lived as a basis for an identity that may be remembered over a sustained period of time. For the parent of a stillborn child there is no such basis and the claim for a continuing social identity for their son or daughter is precarious. Drawing on interviews with the parents of 22 stillborn children, this paper explores the identity work performed by parents concerned to create a lasting and meaningful identity for their child and to include him or her in their families after death. The paper draws on Finch's (2007) concept of family display and Walter's (1999) thesis that links continue to exist between the living and the dead over a continued period. The paper argues that evidence from the experience of stillbirth suggests that there is scope for development for both theoretical frameworks

An actionable knowledge discovery system in regular sports services

This work presents an actionable knowledge discovery system for real user needs with three steps. In the first step, it extracts and transforms existing data in the databases of the ERP and CRM systems of the sports facilities and loads them into a Data Warehouse. In a second phase, predictive models are applied to identify profiles more susceptible to abandonment. Finally, in the third phase, based on the previous models, experimental planning is carried out, with test and control groups, in order to find concrete actions for customer retention.info:eu-repo/semantics/publishedVersio

Introduction of Macromolecules into Bovine Adrenal Medullary Chromaffin Cells and Rat Pheochromocytoma Cells (PC12) by Permeabilization with Streptolysin O: Inhibitory Effect of Tetanus Toxin on Catecholamine Secretion

Conditions are described for controlled plasma membrane permeabilization of rat pheochromocytoma cells (PC12) and cultured bovine adrenal chromaffin cells by Streptolysin O (SLO). The transmembrane pores created by SLO invoke rapid efflux of intracellular 86Rb+ and ATP, and also permit passive diffusion of proteins, including immunoglobulins, into the cells. SLO-permeabilized PC12 cells release [3H]dopamine in response to micromolar concentrations of free Ca2+. Permeabilized adrenal chromaffin cells present a similar exocytotic response to Ca2+ in the presence of Mg2+/ ATP. Permeabilized PC12 cells accumulate antibodies against synaptophysin and calmodulin, but neither antibody reduces the Ca2+-dependent secretory response. Reduced tetanus toxin, although ineffective when applied to intact chromaffin cells, inhibits Ca2+-induced exocytosis by both types of permeabilized cells studied. Omission of dithiothreitol, toxin inactivation by boiling, or preincubation with neutralizing antibodies abolishes the inhibitory effect. The data indicate that plasma membrane permeabilization by Streptolysin O is a useful tool to probe and define cellular components that are involved in the final steps of exocytosis

Phosphorus and Calcium

Peer Reviewedhttps://deepblue.lib.umich.edu/bitstream/2027.42/142245/1/ncp0021.pd

Marketing Actions and the Value of Customer Assets: A Framework for Customer Asset Management

This article develops a framework for assessing how marketing actions affect customers’lifetime value to the firm. The framework is organized around four critical actions that firms must take to effectively manage the asset value of the customer base: database creation, market segmentation, forecasting customer purchase behavior, and resource allocation. In this framework, customer lifetime value is treated as a dynamic construct, that is, it influences the eventual allocation of marketing resources but is also influenced by that allocation. By viewing customers as assets and systematically managing these assets, a firm can identify the most appropriate marketing actions to acquire, maintain, and enhance customer assets and thereby maximize financial returns. The article discusses in detail how to assess customer lifetime value and manage customers as assets. Then, it identifies key research challenges in studying customer asset management and the managerial challenges associated with implementing effective customer asset management practices.Yeshttps://us.sagepub.com/en-us/nam/manuscript-submission-guideline