The Impact of Management Practices on Organizational Effectiveness in a Transport Company

Freight transport today directly affects major business decisions of customers on market coverage; purchasing; route/itinerary design; quality policy; pricing policy and payment terms, which makes it imperative to develop a system of management practices to improve the efficiency and performance of the road haulage service. Based on this argument, we set out to analyse the management practices that road transport organisations implement and use to improve efficiency, approached from an internal perspective, in order to cope with major changes in technology, markets and organisational structures, given that the key transport processes, approached in a unitary manner, integrate a series of operations that concern not only transport itself but also storage, handling and transhipment and transport packaging. Ensuring that the transport service meets market standards is a major factor in retaining customers and increasing efficiency and performance

The Impact of Organisational Communication Quality on Employee Satisfaction

Managers in public institutions are increasingly concerned with achieving high quality and effective communication and raising awareness of its importance among members of the institution, with effects on improving: leadership effectiveness; employee motivation and satisfaction; employee trust in the institution and their commitment to both work and the organisation; improving the relationship between managers and subordinates.This requires managers to continually adapt organisational communication strategies, policies and practices to facilitate the achievement of the institution's mission and objectives. The study aims to analyse organisational communication, from an internal perspective, with a view to improving its quality according to the requirements of external and internal stakeholders. At the same time, we aim to identify management practices and factors that can positively influence the quality of communication and employee involvement in the communication process, with effects on increasing employee satisfaction, based on the example of a public institution within the state administration

Study on Measuring and Analysing the Quality of Road Freight Transport Service

The study aims to measure and analyse the quality of road haulage services in order to identify and implement best practices for quality improvement. The assessment of the quality of road haulage services was carried out from the external perspective of the customer with a focus on the dimensions of quality, based on their perceptions of the satisfaction of the requirements and conditions demanded by the 43 customers, represented by companies from the food industry, light industry and wholesale trade. As research methods, a survey based on a structured questionnaire was used, which included 51 items/primary variables that formed the basis for the construction of the 5 aggregate variables, which express both the quality of the road haulage service provided to the approached as a process and the human resource practices that contributed to quality assurance