Why so quiet? Exploring inhibition in digital public spaces

Social network sites have been considered as important arenas for public debate, but as a large proportion of users do not actively participate, there is a need to further our understanding of a phenomenon as hidden, unnoticed and invisible as non-participation. We argue that inhibition is a valuable socio-psychological lens to study non-participation, usefully extending the conceptual framework of political communication regarding non-participation, and offering a more precise way of theorising the intent behind this apparent passivity. Using representative survey data collected in Norway in 2017 (N = 2064), we first sensitise the multi-layered concept of inhibition through combining different dominant approaches: the spiral-of-silence theory, the harsh debate climate, political efficacy, and specific properties of social network sites related to identity and impression management. Second, we show that inhibition functions as an in-between concept balancing participation and non-participation in social network sites. Through factor analysis principal component factor (PCF), we integrate established theories that allow us to define overarching dimensions of inhibition, demonstrating that it is a complex phenomenon not easily understood through one specific theoretical perspective.publishedVersio

From Abstract News Users to Living Citizens: Assessing Audience Engagement Through a Professional Lens

Journalists’ increasing focus on news users is often seen as diverting the news agenda away from the core issues that are important to democracy. Hence, the practices of connecting journalists to the audience tend to be assessed as detrimental to the democratic function of journalism: informing citizens and facilitating public opinion. However, this normative link between practice and ideals has rarely been empirically addressed when studying audience engagement. In this article we use a case study (BiobioChile) to provide a more precise understanding of the democratic relevance that everyday engagement with the audience—through and beyond metrics—entails for journalism. First, our analysis suggests that audiences can be integrated into journalism’s democratic framework by moving beyond the dilemma of informed citizenship versus news user’s metrics to include what we propose to call living citizens: empirical concrete living beings grounded in journalistic practice. Second, we distinguish three audience oriented roles—observer, listener and connector—aimed both at maximizing the attention of news users, and at making sense of their needs as living citizens. These roles cover verifiable routines and values, thereby enabling a better assessment of the fulfilment of the democratic ideals of journalism.publishedVersio

When News Hurts. The promise of participatory storytelling for urban problem neighbourhoods

A content analysis of more than 3400 news items published in national and regional Dutch (quality) newspapers, in combination with ethnographic audience and production research, has allowed us to explain when, how and why news can hurt. A longitudinal ethnographic case study of two highly mediatized urban areas shows how residents claim to lose touch with everyday reality as a result of continuous one-dimensional and sensationalized news coverage of their neighbourhood. This case study also illuminates how participatory media enable residents to negotiate, make sense of and give meaning to alternative, more ‘realistic’ readings of everyday life. Finally, the research suggests how professional journalistic routines might have to change in order to prevent news from being unnecessarily painful: from citizen participation to citizen facilitation, from an accent on negative news and a critical tone of voice to doing justice to the multilayered reality of neighborhoods, from a focus on extraordinary events to explaining everyday occurrences