Distinctiveness Centrality in Social Networks

The determination of node centrality is a fundamental topic in social network studies. As an addition to established metrics, which identify central nodes based on their brokerage power, the number and weight of their connections, and the ability to quickly reach all other nodes, we introduce five new measures of Distinctiveness Centrality. These new metrics attribute a higher score to nodes keeping a connection with the network periphery. They penalize links to highly-connected nodes and serve the identification of social actors with more distinctive network ties. We discuss some possible applications and properties of these newly introduced metrics, such as their upper and lower bounds. Distinctiveness centrality provides a viewpoint of centrality alternative to that of established metrics

The identity of social impact venture capitalists: exploring social linguistic positioning and linguistic distinctiveness through text mining

Impact investing is gaining momentum as an investment practice that optimizes both financial and social outcomes. However, the market is still in its emerging stage, and there is ambiguity regarding the definition of players and practices. In this paper, we adopt an investor identity perspective and use a linguistic approach to explore how social impact venture capitalists (SIVCs) communicate their identities and actions to their external stakeholders. Through a text mining analysis of the websites of 195 investors worldwide, our results reveal four types of investors who differ in terms of their social linguistic positioning and linguistic distinctiveness. Finally, by training a tree boosting machine learning model, we assess the extent to which the use of different linguistic styles is associated with website traffic

quality management in the design of tlc call centers

immediate Abstract Call centres rely heavily on the self-service paradigm through the use of an automated IVR (Interactive Voice Response) system. The service time delivered by the IVR is a major component of the overall QoS (Quality of Service) delivered by the call centre. We analyse the structure and service times of IVR systems through a case study of five call centres in the telecommunications sector. The service trees of the call centres under survey are reconstructed by complete exploration and analysed through a set of metrics. The present design of service trees leads to service times typically larger than those spent waiting for a human agent and to excessively long announcements, with a negative impact on the overall QoS. Imbalances in the popularity of the services offered by the IVR can be exploited to reduce remarkably the average service time, by properly matching the most popular services with the shortest service times

Brand Network Booster: A New System for Improving Brand Connectivity

This paper presents a new decision support system offered for an in-depth analysis of semantic networks, which can provide insights for a better exploration of a brand's image and the improvement of its connectivity. In terms of network analysis, we show that this goal is achieved by solving an extended version of the Maximum Betweenness Improvement problem, which includes the possibility of considering adversarial nodes, constrained budgets, and weighted networks - where connectivity improvement can be obtained by adding links or increasing the weight of existing connections. We present this new system together with two case studies, also discussing its performance. Our tool and approach are useful both for network scholars and for supporting the strategic decision-making processes of marketing and communication managers

Evaluating and improving social awareness of energy communities through semantic network analysis of online news

The implementation of energy communities represents a cross-disciplinary phenomenon that has the potential to support the energy transition while fostering citizens' participation throughout the energy system and their exploitation of renewables. An important role is played by online information sources in engaging people in this process and increasing their awareness of associated benefits. In this view, this work analyses online news data on energy communities to understand people's awareness and the media importance of this topic. We use the Semantic Brand Score (SBS) indicator as an innovative measure of semantic importance, combining social network analysis and text mining methods. Results show different importance trends for energy communities and other energy and society-related topics, also allowing the identification of their connections. Our approach gives evidence to information gaps and possible actions that could be taken to promote a low-carbon energy transition

The language and social behavior of innovators

Innovators are creative people who can conjure the ground-breaking ideas that represent the main engine of innovative organizations. Past research has extensively investigated who innovators are and how they behave in work-related activities. In this paper, we suggest that it is necessary to analyze how innovators behave in other contexts, such as in informal communication spaces, where knowledge is shared without formal structure, rules, and work obligations. Drawing on communication and network theory, we analyze about 38,000 posts available in the intranet forum of a large multinational company. From this, we explain how innovators differ from other employees in terms of social network behavior and language characteristics. Through text mining, we find that innovators write more, use a more complex language, introduce new concepts/ideas, and use positive but factual-based language. Understanding how innovators behave and communicate can support the decision-making processes of managers who want to foster innovation

Forecasting consumer confidence through semantic network analysis of online news

This research studies the impact of online news on social and economic consumer perceptions through semantic network analysis. Using over 1.8 million online articles on Italian media covering four years, we calculate the semantic importance of specific economic-related keywords to see if words appearing in the articles could anticipate consumers' judgments about the economic situation and the Consumer Confidence Index. We use an innovative approach to analyze big textual data, combining methods and tools of text mining and social network analysis. Results show a strong predictive power for the judgments about the current households and national situation. Our indicator offers a complementary approach to estimating consumer confidence, lessening the limitations of traditional survey-based methods

Linguistic sleuthing for innovators

For centuries “innovation” has been a topic of book authors and academic researchers as documented by Ngram and Google Scholar search results. In contrast, “innovators” have had substantially less attention in both the popular domain and the academic domain. The purpose of this paper is to introduce a text analysis research methodology to linguistically identify “innovators” and “non-innovators” using Hebert F. Crovitz’s 42 relational words. Specifically, we demonstrate how to combine the use of two complementary text analysis software programs: Linguistic Inquiry and Word Count and WORDij to simply count the percent of use of these relational words and determine the statistical difference in use between “innovators” and “non-innovators.” We call this the “Crovitz Innovator Identification Method” in honor of Herbert F. Crovitz, who envisioned the possibility of using a small group of 42 words to signal “innovation” language. The Crovitz Innovator Identification Method is inexpensive, fast, scalable, and ready to be applied by others using this example as their guide. Nevertheless, this method does not confirm the viability of any innovation being created, used or implemented; it simply detects how a person’s language signals innovative thinking. We invite other scholars to join us in this linguistic sleuthing for innovators

Boosting advice and knowledge sharing among healthcare professionals

Purpose: This study investigates the dynamics of knowledge sharing in healthcare, exploring some of the factors that are more likely to influence the evolution of idea sharing and advice seeking in healthcare. Design/methodology/approach: We engaged 50 pediatricians representing many subspecialties at a mid-size US children's hospital using a social network survey to map and measure advice seeking and idea sharing networks. Through the application of Stochastic Actor-Oriented Models, we compared the structure of the two networks prior to a leadership program and eight weeks post conclusion. Findings: Our models indicate that healthcare professionals carefully and intentionally choose with whom they share ideas and from whom to seek advice. The process is fluid, non-hierarchical and open to changing partners. Significant transitivity effects indicate that the processes of knowledge sharing can be supported by mediation and brokerage. Originality: Hospital administrators can use this method to assess knowledge-sharing dynamics, design and evaluate professional development initiatives, and promote new organizational structures that break down communication silos. Our work contributes to the literature on knowledge sharing in healthcare by adopting a social network approach, going beyond the dyadic level, and assessing the indirect influence of peers' relationships on individual networks