Achieving favourable customer outcomes through employee deviance

This study advances current knowledge by examining how employee deviance and customer participation during a single employee-customer exchange generate favourable customer responses. This work bridges the employee deviance stream with the service encounter literature and illustrates the importance of equity theory in deviant service exchanges between customers and employees. Moreover, results add to the ongoing debate on service nepotism by canvassing the consequences from the customer’s active participation in deviant exchanges which appears to enhance customer perceptions of the exchange. A 3x2 between-subjects experimental design was adopted which manipulates three types of pro-customer deviance along with customer’s participation (or not) to the exchange. The dependent variables capture three types of perceived customer justice (cognitive outcomes) and customer’s affective state (affective outcome). Findings illustrate that customers approve employees’ deviance for their own benefit while also indicate favourable outcomes from deviant exchanges with employees such as higher perceived justice and a more positive affective state. The article concludes with a discussion of the theoretical and managerial implications, limitations and research directions that emerge from this study

Adsorption Isotherms of Hydrogen: The Role of Thermal Fluctuations

It is shown that experimentally obtained isotherms of adsorption on solid substrates may be completely reconciled with Lifshitz theory when thermal fluctuations are taken into account. This is achieved within the framework of a solid-on-solid model which is solved numerically. Analysis of the fluctuation contributions observed for hydrogen adsorption onto gold substrates allows to determine the surface tension of the free hydrogen film as a function of film thickness. It is found to decrease sharply for film thicknesses below seven atomic layers.Comment: RevTeX manuscript (3 pages output), 3 figure

The requirements for processing tritium recovered from liquid lithium blankets: The blanket interface

We have initiated a study to define a blanket processing mockup for Tritium Systems Test Assembly. Initial evaluation of the requirements of the blanket processing system have been started. The first step of the work is to define the condition of the gaseous tritium stream from the blanket tritium recovery system. This report summarizes this part of the work for one particular blanket concept, i.e., a self-cooled lithium blanket. The total gas throughput, the hydrogen to tritium ratio, the corrosive chemicals, and the radionuclides are defined. The key discoveries are: the throughput of the blanket gas stream (including the helium carrier gas) is about two orders of magnitude higher than the plasma exhaust stream;the protium to tritium ratio is about 1, the deuterium to tritium ratio is about 0.003;the corrosion chemicals are dominated by halides;the radionuclides are dominated by C-14, P-32, and S-35;their is high level of nitrogen contamination in the blanket stream. 77 refs., 6 figs., 13 tabs

Electro-Fluidic Shuttle Memory Device: Classical Molecular Dynamics Study

We investigated the internal dynamics of several electro-fluid shuttle memory elements, consisting of several media encapsulated in C640 nanocapsule. The systems proposed were (i) bucky shuttle memory devices (C36+ @C420 and C60+ @C420), (ii) encapsulated-ions shuttle memory devices ((13+)@C420, (3+ -C60-2+ )@C640 and (5+ -C60)@C640) and (iii) endo-fullerenes shuttle memory devices ((K+ @C60- F-@C60)@C640). Energetics and operating responses of several electro-fluidic shuttle memory devices, such as transitions between the two states of the C640 capsule, were examined by classical molecular dynamics simulations of the shuttle media in the C640 capsule under the external force fields. The operating force fields for the stable operations of the shuttle memory device were investigated

Tritium permeation and related studies on barrier treated 316 stainless steel

To verify the performance of permeation-resistant cladding for tritium targets designed for a New Production Reactor Light Water Reactor, a tritium test facility was designed, developed, and certified. Testing is ongoing to verify the performance of reference designed targets. Accurate measurements were taken of tritium permeating from barrier-coated cladding specimens immersed in high-temperature autoclaves configured to simulate reactor coolant conditions. The tritium test pressure is controlled by heating a zirconium-alloy getter, previously charged with tritium, to a temperature that corresponds to a specified test pressure