The Grizzly, January 22, 1991

Student Activism Rises Across the Country • Caught in the Crossfire: Iraqi Speaks on the War • What to Look for in the Gulf War • Taking War to Heart • Limerick Prepared • Saddam Hussein Must be Stopped • Ruminations of a Confused Mind • How has the War Affected You?https://digitalcommons.ursinus.edu/grizzlynews/1267/thumbnail.jp

How companies use customer insight to drive customer acquisition, development and retention

In theory, Customer Relationship Management (CRM) technology and processes should help firms to identify the ‘right’ customers, understand their needs, predict their behaviour and develop tailored propositions. Yet numerous studies have found that CRM projects have failed to deliver the expected benefits. Academics and practitioners have begun to refer to a key resource required to fulfil the promise of CRM as ‘customer insight’. Project one explores how companies use customer insight to drive customer acquisition, retention and development and proposes a theoretical framework for actioning customer insight. Five case studies with UK-based large companies were undertaken, involving 25 in-depth interviews. Companies were found to be synthesising data from five areas: competitors, customers, markets, employees and channel partners. From this data they are generating four types of customer insight: market predictions, customer segments, propensity models and customer analytics. This insight is guiding strategy, operations, marketing, sales, product portfolio management and customer service. Project two explores a particularly promising area of practice uncovered in project one, namely how customer insight is used in inbound service call centres to drive crossselling, up-selling and retention. Empirical research into this practice of sales through service is sparse. A cross-sector multiple-case exploratory study of six UK-based organisations was undertaken, using interviews and agent observation. Customer insight in the form of predictive models delivered to agents’ screens appears to improve the effectiveness of sales through service. Contrary to common practitioner concerns, insight-based sales offers can have a positive impact on satisfaction, and introducing sales through service does not necessarily increase average handling time. Agents are more likely to make successful offers if they believe that they are ‘doing the right thing’ for the customer. A balanced set of targets covering productivity, satisfaction and sales seems important for agents combining sales and service roles. Further research is needed to validate and refine the seven propositions generated.EThOS - Electronic Theses Online ServiceGBUnited Kingdo

1943: Abilene Christian College Bible Lectures - Full Text

Delivered in the Auditorium of Abilene Christian College February, 1943 Price: $1.00 FIRM FOUNDATION PUBLISHING HOUSE Austin, Texas Copyright, 1943 By Firm Foundation Publishing House Austin, Texa

1944: Abilene Christian College Bible Lectures - Full Text

Delivered in the Auditorium of Abilene Christian College Abilene, Texas PRICE, $1.50 FIRM FOUNDATION PUBLISHING HOUSE Austin, Texa

The Grizzly, September 16, 1988

Exhibit Celebrates Sports • Alcohol Problems Plague Nation • U.C. Gets Fired Up • CAB Hypnotized • Letters: Clark Refutes Murphy\u27s Editorial Concerning Quayle Controversy; DeCatur Takes Tac to Task; Ursinus Spirit Commended • English Gains Victorian Enthusiast • Open Dialogs Promote Thinking • Notes: Harassment to be Addressed; Count Basie in Concert • New Look Bears Fall in Season Opener • Runners Plateau • V-Ballers: We\u27re Driven to Succeed • U.C. Run Down in O.T. • Soccer Still Reaching for Win • Review: Three Men and a Baby • Musser Moves with Big Planshttps://digitalcommons.ursinus.edu/grizzlynews/1217/thumbnail.jp

The Radio Sky at Meter Wavelengths: m-Mode Analysis Imaging with the Owens Valley Long Wavelength Array

A host of new low-frequency radio telescopes seek to measure the 21-cm transition of neutral hydrogen from the early universe. These telescopes have the potential to directly probe star and galaxy formation at redshifts $20 \gtrsim z \gtrsim 7$, but are limited by the dynamic range they can achieve against foreground sources of low-frequency radio emission. Consequently, there is a growing demand for modern, high-fidelity maps of the sky at frequencies below 200 MHz for use in foreground modeling and removal. We describe a new widefield imaging technique for drift-scanning interferometers, Tikhonov-regularized $m$-mode analysis imaging. This technique constructs images of the entire sky in a single synthesis imaging step with exact treatment of widefield effects. We describe how the CLEAN algorithm can be adapted to deconvolve maps generated by $m$-mode analysis imaging. We demonstrate Tikhonov-regularized $m$-mode analysis imaging using the Owens Valley Long Wavelength Array (OVRO-LWA) by generating 8 new maps of the sky north of $\delta=-30^\circ$ with 15 arcmin angular resolution, at frequencies evenly spaced between 36.528 MHz and 73.152 MHz, and $\sim$800 mJy/beam thermal noise. These maps are a 10-fold improvement in angular resolution over existing full-sky maps at comparable frequencies, which have angular resolutions $\ge 2^\circ$. Each map is constructed exclusively from interferometric observations and does not represent the globally averaged sky brightness. Future improvements will incorporate total power radiometry, improved thermal noise, and improved angular resolution -- due to the planned expansion of the OVRO-LWA to 2.6 km baselines. These maps serve as a first step on the path to the use of more sophisticated foreground filters in 21-cm cosmology incorporating the measured angular and frequency structure of all foreground contaminants.Comment: 27 pages, 18 figure

Quality and methods of developing practice guidelines

BACKGROUND: It is not known whether there are differences in the quality and recommendations between evidence-based (EB) and consensus-based (CB) guidelines. We used breast cancer guidelines as a case study to assess for these differences. METHODS: Five different instruments to evaluate the quality of guidelines were identified by a literature search. We also searched MEDLINE and the Internet to locate 8 breast cancer guidelines. These guidelines were classified in three categories: evidence based, consensus based and consensus based with no explicit consideration of evidence (CB-EB). Each guideline was evaluated by three of the authors using each of the instruments. For each guideline we assessed the agreement among 14 decision points which were selected from the NCCN (National Cancer Comprehensive Network) guidelines algorithm. For each decision point we recorded the level of the quality of the information used to support it. A regression analysis was performed to assess if the percentage of high quality evidence used in the guidelines development was related to the overall quality of the guidelines. RESULTS: Three guidelines were classified as EB, three as CB-EB and two as CB. The EB guidelines scored better than CB, with the CB-EB scoring in the middle among all instruments for guidelines quality assessment. No major disagreement in recommendations was detected among the guidelines regardless of the method used for development, but the EB guidelines had a better agreement with the benchmark guideline for any decision point. When the source of evidence used to support decision were of high quality, we found a higher level of full agreement among the guidelines' recommendations. Up to 94% of variation in the quality score among guidelines could be explained by the quality of evidence used for guidelines development. CONCLUSION: EB guidelines have a better quality than CB guidelines and CB-EB guidelines. Explicit use of high quality evidence can lead to a better agreement among recommendations. However, no major disagreement among guidelines was noted regardless of the method for their development

The Grizzly, November 24, 1992

Demas\u27s Furious Presentation • Possibility of AIDS Quilt at Ursinus • Lewis Receives the Muhlenberg Award • Share the Season • Clergy Assembly Held At U.C. • Senior Profile: Rick Naratil • Concert Band and Jazz Ensemble Perform Fall Concert • Messiah Tickets • Denis Leary\u27s No Cure For Cancer Breath of Fresh Air • Libo Speaks on Voyages to Freedom Exhibit • The Pointlessness of Political Correctness • Letters: Clark Responds to Christ on Campus ; Handicapped Accessibility: A Response From Someone Who Knows • Bears Basketball Buckles Under • Cross-Country Finishes Unbeaten Seasonhttps://digitalcommons.ursinus.edu/grizzlynews/1306/thumbnail.jp

The Grizzly, April 25, 1995

Coming Soon: The New Wismer • Two Suspects Apprehended for Oklahoma City Bombing • Mathematics Awareness Week • Clare Zeberkiewicz Awarded UPS Scholarship • Spring Fling • A Midnight Jog • Dr. Clark Responds to Core Concerns • Recycling at Ursinus • Travel Opportunities Offer Escape from Ursinus Campus • New House to Focus on Unity and Diversity • Rape Aggression Defense Teaches Valuable Self-Defense Techniques • Alpha Kappa Delta to Form • The Costa Rica Experience • Don\u27t miss the Concert Band and Jazz Ensemble • Comedian Rich Ramirez Delivers • Politics Comes to Ursinus • Sammartino Named Player of the Week • Baseball Team Ties Record for Wins • Lacrosse Team Stays Alive for Playoff Bid • Men\u27s Tennis Team on a Roll • Track Teams Gear Up for Conference Meet • All-Sports Reception Set for May 1 • Volleyball Team Seeks Players • Cosgrove Named First Team All-American • Women\u27s Tennis • Champions! Softball Team Shares Centennial Title • Softball Team Plays HR Derbyhttps://digitalcommons.ursinus.edu/grizzlynews/1360/thumbnail.jp

Untethered muscle tracking using magnetomicrometry

Muscle tissue drives nearly all movement in the animal kingdom, providing power, mobility, and dexterity. Technologies for measuring muscle tissue motion, such as sonomicrometry, fluoromicrometry, and ultrasound, have significantly advanced our understanding of biomechanics. Yet, the field lacks the ability to monitor muscle tissue motion for animal behavior outside the lab. Towards addressing this issue, we previously introduced magnetomicrometry, a method that uses magnetic beads to wirelessly monitor muscle tissue length changes, and we validated magnetomicrometry via tightly-controlled in situ testing. In this study we validate the accuracy of magnetomicrometry against fluoromicrometry during untethered running in an in vivo turkey model. We demonstrate real-time muscle tissue length tracking of the freely-moving turkeys executing various motor activities, including ramp ascent and descent, vertical ascent and descent, and free roaming movement. Given the demonstrated capacity of magnetomicrometry to track muscle movement in untethered animals, we feel that this technique will enable new scientific explorations and an improved understanding of muscle function.</jats:p