Anthropomorphism of AI-based Intelligent Customer Service, and Its Affective and Behavioral Consequences

Recently, as many users turn to social media to interact with service providers, organizations apply Artificial intelligence (AI) to improve the efficiency and effectiveness of the operation. This type of customer service system is called intelligent customer service (ICS) which one of the most commonly adopted tools is chatbot. Since chatbot is AI-empowered, whether this system can effectively interact with customers and solve their problems is critical. However, the quality of ICS has received significant attention recently, and a lack of systematic study on the outcomes of anthropomorphism leaves this question unanswered in an ICS context. Based on a cognitive-affective-behavioral framework, this study attempts to understand whether anthropomorphism can promote desired behaviors (including usage and citizen-ship behaviors) through enhancing affective out-comes, such as satisfaction and identity. Data collected from 183 chatbot-ICS users, this study illustrates how anthropomorphism can increase quality, enhance satisfaction and identity. Furthermore, we also show that satisfaction and identity lead to further usage and citizenship behaviors. This highlights the importance of increasing anthropomorphism for the chatbot-ICS

INVITATION: An Elderly Friendly ICT-enabled Interactive Installation to Promote Social Participations

Many countries are facing significant challenges posed by aging populations, and many of these elderly people are increasingly socially isolated, raising the need to develop senior-friendly services and settings for community life. ICT-enabled technologies can be used to help the elderly maintain adequate degrees of social participation. This paper reports the design and production of an innovative recreation installation featuring elderly friendly technologies to enhance the social lives of elderly Chinese people. The contents are composed of modernized visualization elements of traditional Chinese painting designed to engage elderly Chinese people and promote interaction and participation.</p

The in Vivo Deleterious Effects of Ethanol

Oxidative stress, which is defined as an imbalance between pro-oxidants and antioxidants, has been demonstrated to mediate the pathogenesis of ethanol-induced injury. Senescence-accelerated mice prone P8 (SAMP8) is considered an excellent model for rode

Land Subsidence Caused by Groundwater Exploitation in Yunlin, Taiwan

Source: ICHE Conference Archive - https://mdi-de.baw.de/icheArchive

Experimental and Numerical Study of Tsunami Wave Propagation and Run-Up on Sloping Beaches

Source: ICHE Conference Archive - https://mdi-de.baw.de/icheArchiv

Combining subspace approach and short time Fourier analysis for locating structural damage storeys

This study proposes a novel and efficient approach for locating the floors of a building whose stiffnesses change after being subject to a strong earthquake. The floors that may be damaged are determined by comparing the unitary stiffness matrix in different stages in the life cycle of a building. To evaluate the coefficient matrices of a state-space model, the proposed procedure applies a subspace approach in conjunction with the short time Fourier analysis. The dynamic characteristics of a structure are determined from the coefficient matrices. Next, the unitary stiffness matrix is constructed by identifying natural frequencies and mode shapes. The effectiveness of the proposed procedure is verified using the measured earthquake acceleration responses of a three-storey structure that sustains damage on one or two floors and an eight-storey steel frame under a 200 Gal and a 1200 Gal earthquake, such as the Chi-chi earthquake that shook Taiwan on September 1999. The proposed scheme is compared to mode shape based approaches in identifying damaged floors, and is demonstrated to be superior to both MAC (Modal Assurance Criterion) and COMAC (Coordinate Modal Assurance Criterion)