Introduction: Understanding Organizational Trust - Foundations, Constellations, and Issues of Operationalisation

This paper gives an overview of major issues in trust research, identifying common foundations and multiple constellations of organizational trust. In doing so, the paper also addresses important implications of theory development and empirical research. First, it provides a historical sketch of different approaches to understanding the phenomenon of trust, drawing upon various social science disciplines. Second, it discusses different levels of analysing trust in organizational settings. Third, it deals with important issues of operationalisation and measurement of organizational trust. Finally, it briefly summarises the contents of the five papers that follow this introductory paper in the special issue of JMP on "The micro-foundations of organizational trust". © Emerald Group Publishing Limited

Trust among cybercriminals? Carding forums, uncertainty and implications for policing

At the beginning of the 21st Century, before the power of online social networking became apparent, several studies speculated about the likely structure of organised cybercrime (Mann and Sutton 1998; Brenner 2002). In the light of new data on cybercriminal organisations, this paper sets out to revisit their claims. In collaboration with the Serious Organised Crime Agency (SOCA), this paper examines the structure of organised cybercrime by analysing data from online underground markets previously in operation over the Internet. In order to understand the various structures of organised cybercrime which have manifested, theories are drawn from social psychology, organised crime and transaction cost economics (TCE). Since the focus is on how uncertainty is mitigated in trading among cybercriminals, uncertainty is treated as a cost to the transactions and is used as the unit of analysis to examine the mechanisms cybercriminals use to control two key sources of uncertainty: the quality of merchandise and the identity of the trader. The findings indicate that carding forums facilitate organised cybercrime because they offer a hybrid form of organisational structure that is able to address sources of uncertainty and minimise transaction costs to an extent that allows a competitive underground market to emerge. The findings from this study can be used to examine other online applications that could facilitate the online underground economy

Entrepreneurial Behavior During Industry Emergence: An Unconventional Study of Discovery and Creation in the Early PC Industry

Acting entrepreneurially in nascent industries is a complex endeavor characterized by uncertainty and ambiguity. Nevertheless, entirely new industries do emerge, often as a direct result of entrepreneurial behavior. We extend and apply discovery and creation approaches to study entrepreneurial behavior during industry emergence by means of qualitative analysis of a film about the personal computer (PC) industry’s formative years. We find that discovery and creation behavior are fundamentally interrelated and share a common element: bricolage. Moreover, ideological activism is a major component of entrepreneurial behavior in a new industry’s formative years during both creation and discovery processes. Implications for research and practice are discussed