Understanding work behaviors in remote work environments during the COVID-19 pandemic: Transaction cost theory perspective

Previous studies on remote work have not fully understood which roles are suitable for remote work. In our study, we performed the literature review method and developed a conceptual model inspired by transaction cost theory. Additionally, we believe remote work is an optional option in the context of hybrid work during COVID-19. Our conceptual model leads us to believe that remote workers incur some additional perceived costs in the remote work process. We analyze the following four different roles to understand their perceived costs of working remotely: CEO, product manager, database engineer, and administrative employee. We are expected to provide theoretical explanations for what factors influence remote workers\u27 perceived transaction costs

Inundation simulation for urban drainage basin with storm sewer system

Copyright © 2000 Elsevier. NOTICE: this is the author’s version of a work that was accepted for publication in Journal of Hydrology . Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Journal of Hydrology Vol. 234 (2000), DOI: 10.1016/S0022-1694(00)00237-7An urban inundation model, combining a storm sewer model SWMM, two-dimensional (2D) diffusive overland-flow model and operations of pumping stations, has been developed to simulate inundation in urban areas caused by the surcharge of storm sewers and outlet pumping stations. The movement of water in the studied urban watershed is characterized by two components, namely, the storm sewer flow component and the surcharge-induced inundation component. SWMM is employed to solve the storm sewer flow component and to provide the surcharged flow hydrographs for surface runoff exceeding the capacity of the storm sewers. The 2D diffusive overland-flow model considering the non-inertia equation with Alternative Direction Explicit numerical scheme is then used to calculate the detailed inundation zones and depths due to the surcharged water on overland surface. Drainage by pumping stations at outlets of the storm sewer system has also been taken into consideration. The parameters of the model are calibrated and verified for discrete storms. The combined model is suitable for analysis of inundation on urban areas due to overflow of storm sewers and flooding caused by failure of pumping stations. Simulated results can be applied to establish flood-mitigation measures

Critical Factors Influencing the Extent of Customer Relationship Management Systems Adoption in Hospitals

Customer relationship management system (CRMS) is an innovation technology which has dramatic impacts on healthcare quality and customer satisfaction. Although the critical factors for the adoption of information systems have been identified in prior studies, few of them specifically explore the extent of CRMS adoption in hospitals. To fill this gap, this study proposes an integrated model that incorporates both organizational and system related factors as primary determiners the extent of CRMS adoption in hospitals. A series of survey were conducted with three levels of health institutions including medical centers, regional hospitals, and community hospitals in Taiwan. The results indicated that hospital size and complexity have significant influence on the scope of CRMS adoption, and also indicated that hospital size, complexity and compatibility have significant influence on the depth of CRMS adoption in hospitals. These findings provided fruitful implications for both associated academics and practitioners

Customer-centered and Technology-Enabled Homecare Service: Opportunities for Value Creation

In the advancement of society, the ability to provide quality healthcare has been increased, and the use of smart technology in the healthcare environment has been widely seen. The study uses in-depth interviews and field observation methods to collect data, aiming at understanding the perspectives and needs towards technology-enabled services. In addition, according to the results of the interviews, the user journey maps for each of the three technological solutions (smart pillbox, smart mattress, wearable device) we proposed have been drawn, and the pain points, touchpoints as well as opportunities of each role have been discussed and summarized. Lastly, the blueprint of the entire home care service has been depicted, which we expected to provide a reference for home care service providers for applying smart technologies to their homecare service models and create new value from managing their operations

Impacts of Techno-Dependence in The Mobile Instant Messaging Environment

Mobile Instant Messaging (MIM) services such as LINE, WhatsApp, Facebook Messenger and WeChat have already established a mobile communication environment that extends beyond words and sounds. As MIM provides an effective way to communicate, it can improve workplace efficiency, whether within an organization or among offices spread around the world. Nowadays, MIM has been widely accepted as both a social and work tool. The social interaction overload generated by SNSs contributes to emotional exhaustion. Emotional exhaustion, on the other hand, leads to dissatisfaction and discontinuous usage intentions. In the context of MIMs (since they are relative new apps), users whether are likely to experience emotional exhaustion that is generated by social interaction overload, and therefore discontinue their use of MIMs. In contrast to traditional research on IS continued use in the past which defines dependence as a routine and unconscious usage pattern. MIMs offer a communication method that is faster and easier than phone calls or SMS. It is possible that MIMs bring people closer by allowing their users to understand more of the situational matters related to their friends or family, without being limited by distance. Specifically, social-group functions offered by LINE can encourage users to join certain social groups (for instance, family, colleagues, classmates, or friends). Group members can not only discuss common topics, they can also share their “photo albums,” enabling members to enhance their sense of belonging. At the same time, they have the opportunity to feel a sense of being valued, loved, and needed. Although the mobility and accessibility of mobile devices allow users to instantly contact each other on MIMs and on real-time basis, excessive use of MIMs, or MIM techno-dependence, is likely to generate social-related stress among their users. Therefore, this research attempts to explore the possibility that MIM techno-dependency can have non-detrimental effects, and considers the positive and healthy results from MIM techno-dependency due to an increased sense of belonging. The questions explored include: do MIMs users develop a positive techno-dependence? Does this positive emotional reaction encourage MIMs users to continue their use of MIMs? Since LINE is a relative newcomer to MIM, there is still a dearth of research needed to explore issues related to using MIM as a research tool. This study considers how LINE combines a diverse range of communication approaches—such as voice, texts, maps, pictures, photos, locations, video, and audio—with a variety of community groups such as friends chat, group chat, dynamic news, and official accounts. It seems worthwhile to study characteristics of LINE’s users in order to further explore the issues related to MIM. Through the hypotheses development and a survey research on 685 LINE users, this study inferred that users make frequent use of LINE in the long-term mainly because of four kinds of techno-dependence: people, fun, information, and work. Such techno-dependence generates positive and negative consequences concurrently. On the one hand, because the user’s dependence on LINE enhances his or her belongingness through friends, colleagues, and family, this positive social and emotional reaction will make users satisfied with LINE, and thus increase continuous usage intention for LINE. On the other hand, the user’s dependence on LINE means that they experience social interaction overload resulting in emotional exhaustion. Dependence on LINE leads to users experiencing pressure from both social message overload and social demand overload, resulting in social interaction overload. This negative social and emotional reaction will cause a decrease in user satisfaction with LINE, thereby reducing the continuous usage intention of LINE. Based on these findings, we suggest that LINE-related techno-dependence can enable users to increase their sense of positive social belongingness, but can also cause negative social interaction overload. It is concluded that the consequences of techno-dependence are characterized by both positive and negative emotions. Users’ evaluations of LINE are simultaneously affected by positive and negative social and emotional factors