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2 research outputs found
A normal copula model for the arrival process in a call center
Author
Akşin
Avramidis
+20 more
Avramidis
Avramidis
Brown
Cez̧ik
Channouf
Deslauriers
Gans
Ghosh
Ghosh
Hörmann
Joe
Jongbloed
Li
Lurie
Nelsen
Shen
Steckley
Steckley
Tanir
Whitt
Publication venue
'Wiley'
Publication date
Field of study
No full text
Crossref
Modeling and forecasting call center arrivals: A literature survey and a case study
Author
Aktekin
Akşin
+54 more
Aldor-Noiman
Andrews
Antipov
Avramidis
Avramidis
Barbour
Bianchi
Brown
Brown
Cez̧ik
Channouf
Channouf
Channouf
Ding
Gans
Gans
Garnett
Green
Haipeng Shen
Han Ye
Hyndman
Ibrahim
Ibrahim
Ibrahim
Jaoua
Jongbloed
Kim
Kim
Kim
Koole
Landon
Liao
Mabert
Oreshkin
Pierre L’Ecuyer
Rouba Ibrahim
Shen
Shen
Shen
Shen
Shen
Soyer
Steckley
Steckley
Tanir
Taylor
Taylor
Taylor
Thompson
Wallace
Weinberg
Whitt
Whitt
Zhang
Publication venue
'Elsevier BV'
Publication date
01/01/2016
Field of study
No full text
Crossref
HKU Scholars Hub
No full text
