Re-examining the deployment of market orientation in the public leisure sector

Author Posting © Westburn Publishers Ltd, 2012. This is a post-peer-review, pre-copy-edit version of an article which has been published in its definitive form in the Journal of Marketing Management, and has been posted by permission of Westburn Publishers Ltd for personal use, not for redistribution. The article was published in Journal of Marketing Management, 28, 2012,11-12, pp. 1249-1269, doi: 10.1080/0267257X.2011.645857, http://dx.doi.org/10.1080/0267257X.2011.645857This paper examines the moderating effects of market orientation's intelligence generation and dissemination components on the response-performance relationship. We offer valuable insight into the application of, and subsequent returns to, market orientation in the public leisure sector, thereby helping to broaden the appeal, relevance, and usefulness of this important marketing theory to other contexts. The research involved a national survey questionnaire to 1060 public leisure managers of local government leisure facilities in England. Empirical testing through structural equation modelling revealed two important findings. First, intelligence generation efforts of the organisation can in part affect the performance returns to an organisation from its responsiveness to market intelligence. Second, intelligence generation coupled with organisation-wide dissemination of intelligence can have a destructive impact on the response-performance relationship, demonstrated by a negative significant moderating impact on this relationship. This paper provides an alternative explanation to the deployment of market orientation as a means to create value and an explanation that transcends its current linear portrayal in public-service delivery. © 2012 Copyright 2012 Westburn Publishers Ltd

Assessing Agreement on Segmentations by Means of Staccato, the Segmentation Agreement Calculator according to Thomann

Lücking A, Ptock S, Bergmann K. Assessing Agreement on Segmentations by Means of Staccato, the Segmentation Agreement Calculator according to Thomann. In: Efthimiou E, Kouroupetroglou G, eds. Gestures in Embodied Communication and Human-Computer Interaction. Berlin/Heidelberg, Germany: Springer; 2012: 129-138.Staccato, the Segmentation Agreement Calculator According to Thomann, is a software tool for assessing the degree of agreement of multiple segmentations of some time-related data (e.g., gesture phases or sign language constituents). The software implements an assessment procedure developed by Bruno Thomann and will be made publicly available. The article discusses the rationale of the agreement assessment procedure and points at future extensions of Staccato