95 research outputs found
Main differentiating issues in aligning information systems with business performance
The information systems and technologies (IS/IT) are a decisive platform in the response capacity of organizations to the new management imperatives through new solutions that permit to improve their competitive position. As information management is a highly differentiating area, the present study compares several enterprises of different sectors, located (headoffice or branch) in the Algarve region, with the aim of systematising the main differentiating issues related with adoption, restructuring and implementation of information systems and supportive technologies. Every organization should define an accurate and in time plan which, in case of adopting and implementing information systems, has to analyse results within the same plan and on a yearly basis of the system's activity always aligned with the business strategy. Given the potential of ERP and CRM as powerful tools to guide customer-oriented understanding, greater attention is required on their economic viability for sustainable business dynamics
An innovative management perspective for organizations through a reputation intelligence management model
Banking companies aiming to maintain their sustainability in financial markets need to develop an integrated management based on the most important intangibles assets of relational capital. Decision-makers need to analyze and understand a huge volume of opinions continuously generated in digital ecosystems about emotions and feelings that their stakeholders associate with the performance and communication of the brand. Current tools of management fail to consider transversal and holistic models, which study the frequency and value of existing relationships between the relational capital and intangible assets. In this research, an innovative management model based on reputation intelligence is proposed. This model incorporates methodology from business intelligence models, through OLAP and data mining techniques, to analyses the complex relationships among intangible assets experience, emotion and attitude. The proposed model was applied to companies in the banking sector and the results obtained permit a conclusion about the kinds of relationships for these intangibles in each bank.University of Malaga (Spain)FCT -Foundation for Science and Technology through project CIEO [UID/SOC/04020/2019]FCT -Foundation for Science and Technology through project CEFAGE [UID/ECO/04007/2019
Cloud Computing Decisions in Real Enterprises
Money is one of the most important things for enterprises today. Computer Centers represent a large
part of the total costs of enterprises, irrespective of their size. This chapter describes some (real) ways
to convince enterprises to use Cloud computing in order to save money and obtain better returns from
their computer (hard and soft) resources
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