Training the Peer-Review Process:Perspectives from Research, Subject Matter Experts,and Personal Experience

The processes and protocols for mentoring inexperienced peer reviewers is an important topic if the scientific community is to maintain high standards for empirical work. A review of the literature, interviews, and personal experience as a mentee revealed a variety of different protocols and procedures. This paper highlights the current state of the peer review process from the empirical literature, interviews, and personal experience. Results indicate that there are no established, evidence-based, protocols for training new peer reviewers

A Preliminary Laboratory Evaluation: Effects of Consequence Quality and Ratio-Schedule Arrangements on Staff Performance

Supplementary, contingent pay arrangements can result in improved employee productivity and increased job satisfaction. We examined the effects of four stimulus delivery arrangements on performance in a computer-based task in a simulated work context. Three participants entered hypothetical client data onto a Microsoft Excel® invoice and earned gift-cards for task completion according to the following conditions: (a) fixed-ratio/high-preference stimuli (FR/HiP), (b) variable-ratio/high-preference stimuli (VR/HiP), (c) fixed-ratio/varied stimuli (FR/Var), and (d) variable-ratio/varied stimuli (VR/Var). For two of three participants varied reinforcers produced similar levels of responding to high-preference stimuli regardless of schedule type, whereas varied reinforcers did not support responding for the third participant. All participants preferred working under conditions of access to high-preference reinforcers. Results are discussed in light of creating efficient performance improvement plans in organizational settings

THE EFFECTS OF VARIED VERSUS CONSTANT HIGH-, MEDIUM-, AND LOW-PREFERENCE STIMULI ON PERFORMANCE

The purpose of the current study was to compare the delivery of varied versus constant high-, medium-, and low-preference stimuli on performance of 2 adults on a computer-based task in an analogue employment setting. For both participants, constant delivery of the high-preference stimulus produced the greatest increases in performance over baseline; the varied presentation produced performance comparable to constant delivery of medium-preference stimuli. Results are discussed in terms of their implications for the selection and delivery of stimuli as part of employee performance-improvement programs in the field of organizational behavior management

Preintervention Analysis and Improvement of Customer Greeting in A Restaurant

We examined customer greeting by employees at one location of a sandwich restaurant chain. First, a preintervention analysis was conducted to determine the conditions under which greeting a customer within 3 s of his or her entry into the restaurant did and did not occur. Results suggested that an appropriate customer greeting was most likely to occur when a door chime was used to indicate that a customer had entered the store and when the store manager was present behind the service counter. Next, a performance improvement intervention, which consisted of the combination of the use of a door chime and manager presence, was evaluated. Results showed that during baseline, a mean of 6% of customers were greeted; during intervention a mean of 63% of customers were greeted. The addition of manager-delivered verbal and graphic group feedback resulted in 100% of customers being greeted across two consecutive sessions